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Job Description / Duties

Reporting to the Assistant Manager, Residence Life, the Residence Life Coordinator (RLC) is a live-in position that coordinates, oversees, and promotes student life in residence in accordance with the mission and policies of Housing and Ancillary Services (H&A) and Queen's University. The RLC supports students and student staff in creating an environment where students can find a sense of belonging, build resilience, and be academically successful. The RLC is responsible for supporting a vibrant residence community that provides feedback, mentoring, support, and compassionate challenge to residents through various interactions such as student conduct and behaviour management, educational programming, team development and student staff supervision, and crisis response.

The schedule for this position requires the incumbent to work frequent evenings and weekends, and requires living in residence.

Job Description
KEY RESPONSIBILITIES:
Student Staff Support
• Ensure the effective and co-operative functioning of student staff (e.g. Residence Dons, Residence Facilitators and House Councils) as collaborative teams.
• Provide work direction, and technical/functional guidance to student staff. Schedule and assign work, and oversee its completion. Coordinate and monitor work flow.
• Schedule and approve, or recommend the approval of, student employees’ hours of work, overtime and absences. Monitor and oversee student employee attendance.
• Participate in screening and interviewing job candidates, and providing input in to student staff selection.
• Review assignments and provide feedback on work to student employees. Provide input on work performance to management staff.
• Provide orientation and on-the-job training to employees in the unit. Provide coaching and feedback on work quality issues, providing related day-to-day supervision. Escalate unresolved performance and/or disciplinary matters to management.

Student and Community Support
• Regularly engage in residence community. Being aware of building/community trends, monitoring and encouraging Don and student engagement, initiating proactive and reactive responses to issues.
• Become acquainted with residents, and maintain a consistent, approachable, and visible presence in area(s) of responsibility. Build rapport on an individual and community level.
• Support, maintain, and actively contribute to an environment that respects diversity and promotes equity and inclusion. Participates in professional development of self and others in areas of equity, diversity, inclusion, and Indigenization
• Address student behaviour using the non-academic student conduct system or other appropriate means under the direction of the Manager (Conduct), Residence Life.
• Support students dealing with personal issues directly or indirectly through student staff and refer to appropriate resources as required.
• Support and attend Educational Programming and Community Development within assigned buildings under the guidance of the Manager (Education), Residence Life. Participate in the residence-wide, on-call system, provide and/or facilitate crisis and disaster response often in conjunction with other University and Residence staff.
• Establish strong working relationships with the Residence Society, support student government by attending House Council meetings and supporting the House Council(s)..
• Support, attend, and facilitate University Move In and Orientation programming as directed by Residence Life Leadership Team.

Administration and Operational Duties
• Document, record, and appropriately report incidents and issues requiring follow up
• Administrative support and duties, such as assisting with room assignments and changes, maintain regular office hours, attend regular staff meetings, chair regular Don and house team meetings.
• Liaise with other staff members within the Residences and University community and support the work of Queen's University Residences.
• Undertake other job-related duties as assigned (e.g. duties during emergency situations).

Qualifications / Required Skills

REQUIRED QUALIFICATIONS:
• Undergraduate degree combined with at least 1 year of relevant experience.
• Satisfactory Criminal Records Check and Vulnerable Sector Screening required.
• Understanding of the collegial administrative structure of a university.
• Knowledge of the rules, regulations, procedures, resources and administration of Queen's University Residences, as well as those of the University.
• Consideration may be given to an equivalent combination of education and experience.

SPECIAL SKILLS:
• A demonstrated aptitude for and commitment to forming mentoring relationships with young adults.
• Ability to work collaboratively with a wide variety of people, or independently, as required.
• Support and demonstrate openness to persons of diverse backgrounds and beliefs.
• Demonstrated ability to provide a positive team environment.
• Ability to deal with confidential material and sensitive situations on a regular basis using tact, discretion, and judgement.
• Ability to maintain composure in stressful situations.
• Strong organizational and time management skills, ability to prioritize own work and work of others.
• Excellent interpersonal skills in order to interact with a wide variety of individuals.
• Good problem solving, analytical, and decision-making skills.

DECISION MAKING:
• Assesses the suitability of job candidates and recommends the most appropriate person for hire.
• Determines priorities and makes decisions about staff utilization and the assignment of work to achieve optimum efficiencies and productivity.
• Assesses employees’ training needs and makes recommendations for internal or external training to attain proficiency.
• Monitors and assesses output and the quality of employees’ work, and recommends need for formal training or development plans to management and identifies possible staff performance and/or disciplinary issues.
• Monitoring performance of Residence Dons according to departmental expectations, offering feedback and following up as necessary. Identify and escalate significant performance concerns/ongoing trends to Assistant Manager, Residence Life for follow up.
• Assess the suitability of student staff job candidates and make recommendations for hires to Manager. Determine priorities and make decisions about student staff utilization and the assignment of work to achieve optimum efficiencies and productivity.
• Adjudicate Residence Conduct cases, under the direction of Manager (Conduct), Residence Life. Includes decision making re: case outcomes, sanctioning, escalation/consultation, and identifying/communicating trends.
• Decisions regarding crisis management, resolution of difficult interpersonal conflicts and judgment as to whether a sensitive situation requires the involvement of the Residence Life Leadership Team or other staff members.
• Prioritize tasks appropriately, seek support from supervisor when unsure.
• Make recommendations to improve and expand the Residence Life Program to meet the changing needs of the community.

Additional Information

OTHER JOB DETAILS:
• There are 9 RLCs total. Each RLC is assigned to specific building(s)/area(s) of responsibility. RLCs must work collaboratively to execute a consistent student- and student-staff experience. Teamwork is very important in our unit.
• This position requires living in residence. Incumbents are assigned to individual 1- or 2-bedroom apartments in residence, and are compensated with a partial taxable benefit (the balance of the apartment’s value is paid by the incumbent in rent).
• RLC hours of work are from 2pm-10pm, Monday-Friday, with occasional weekend work. This schedule makes RLCs more available to students at convenient times, and allows them to better observe and participate in community dynamics and on-the-job student staff support.
• The positon works from August-May (salaried), with a work break (unpaid leave) for June and July, over the three-year term. Incumbents maintain access to their apartments during the work break.
• RLCs are part of an on-call rotation, with on-call weeks one week out of every nine during the academic year.
• This position is geared toward new/recent graduates, and contains multiple opportunities for professional development, with the goal of building skill and work experience for future career opportunities within Student Affairs and beyond.

Salary: Salary Grade 7

Contact Information

Parmveer Mundi (he/him/his)
Assistant Manager, Residence Life & Services
Queen's University
parmveer.mundi@queensu.ca

Employer Profile

Queen’s University is the Canadian research intensive university with a transformative student learning experience. Here the employment experience is as diverse as it is interesting. We have opportunities in multiple areas of globally recognized research, faculty administration, engineering & construction, athletics & recreation, power generation, corporate shared services, and many more.

We are committed to employment equity and diversity in the workplace and welcome applications from individuals from equity seeking groups such as women, racialized/visible minorities, Indigenous/Aboriginal peoples, persons with a disability, persons who identify in the LGBTQ+ community and others who reflect the diversity of Canadian society.

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