Job Opportunities > Transition and Support Coordinator - Brock University

Transition and Support Coordinator - Brock University

updated on 6:21 AM, July 6, 2018
Province: St. Catharines, Ontario
Position: Transition and Support Coordinator
Deadline: July 19, 2018
Posted: July 6, 2018

Job Description / Duties

A Day in the Life…

The Transition and Support Coordinator provides non-clinical supports for students in residence experiencing challenges with transitioning to the university residence environment, with a particular focus on mental health challenges. Critical responsibilities include developing and implementing student wellness and transition support programs. The successful candidate will aim to create a positive and successful student housing experience within the campus community.

As the Transition and Support Coordinator, you will:

Act as a main resources expert in Residence to provide general information about student wellness and transition support to students, staff, faculty and community members.
Serve as a primary point of contact to receive, respond, triage inquiries and follow up with students in residence experiencing barriers such as mental health challenges, suicidal ideation, eating disorders, and substance abuse.
Liaise with campus partners, including Student Wellness & Accessibility Centre (SWAC), Student Success, Student Affairs, and Human Rights to facilitate student’s connection to multiple supports.
Work in conjunction with staff in Residence to determine and coordinate reasonable, appropriate and supportive housing accommodations in partnership with key university partners, as required.
Work in collaboration with staff in Residence Life and other campus partners, as required, to engage in systematic follow up with students who take short-term leave due to mental health difficulties.
Develop and maintain sound working relationships with campus resources and external stakeholders, including parents and community partners to assist with navigation and reduction of barriers, and to improve processes that enhance services.
Coordinate transitions and support for students to external community resource providers, specialized in treatment programs and crisis, as required.
Respond to student, staff and community support needs that arise as result of crisis or emergency situations, including providing support to the debrief meeting after an emergency situation, as required.
Serve as a member of the Student-at-Risk (SAR) team, including participating in team meetings and responding to student crises, in the absence of the Manager, Residence Life.
Provide data and participate in the development of transition and support programs by conducting research and drafting program development plans for the Manager, Residence Life to review; coordinate program logistics once approved.
Liaise with Manager, Residence Life to develop and facilitate training workshops for staff in Residence, including Mental Health First Aid (MHFA) and QPR.
Develop and facilitate campaigns to promote health and wellness initiatives such as student mental health awareness and substance abuse prevention, in collaboration with campus partners, as required.
Collect data, evaluate the effectiveness of student transition and support programs and provide recommendations to the Manager, Residence Life for further improvement.

Qualifications / Required Skills

A Bachelor’s degree in a related field.
A minimum of three years of experience in a role supporting student development, mental health, student support program experience.
Knowledge of current best practices, trends and issues related to student development, risk management, and students-at-risk.
Knowledge of advising techniques, interviewing and conflict resolution.
Skilled in conducting risk assessment.
Working knowledge of crisis intervention best practices.
Demonstrated commitment to building and maintain relationship with multi-culturally diverse students.
Skilled in developing and delivering learning workshops related to mental health.
Knowledge of FIPPA, AODA, Health and Safety, and Human Rights legislation.
Solid computer competency including word processing, spreadsheet, database, web applications, Outlook, PowerPoint, Workday, Adobe Acrobat, etc.
Effective verbal, written, and interpersonal communication skills, with the ability to articulate ideas and persuade others to achieve common outcomes.
Ability to deliver exceptional client service.
Ability to secure support from existing networks and to capitalize on new partnership opportunities.
Demonstrated skills in student advising and mediating concerns.
Strong facilitation, training, and presentation skills.
Flexible and responsive to changing needs in a dynamic and fast-paced environment.
Ability to integrate new information and skills to enhance performance.
Demonstrated ability to meet deadlines and propose approaches to improve outcomes.
Ability to apply complex models and concepts to evaluate mental health outcomes.
Tact, discretion, and experience handling confidential information.
Ability to appropriately handle urgent situations in a calm, diplomatic and tactful way.
Ability to identify areas of risk and/or opportunity and research and develop recommendations to address.
Strong attention to detail and accuracy.
Ability to track multiple, concurrent cases and follow up in required timelines.
Excellent organizational skills and ability to prioritize workload.

Preferred Assets...

Master’s degree in counseling, psychology, social work.
MHFA – Youth and QPR certified.
MHFA – Youth Trainer.
QPR Trainer.
Experience working in multi-disciplinary groups and/or inter-departmental communication and coordination.

Additional Information

This position includes full comprehensive benefits coverage, including tuition waiver. This is a new position in the department and is live-out.

Salary: Admin/Prof - K - $50,707 - $68,268

Contact Information

Applicants are invited to apply online at:


Employer Profile

Established in 1964, Brock University is located in the historic Niagara region, Brock offers all the benefits of a young and modern university in a safe, community-minded city, with beautiful natural surroundings. With 18,000 students and more than 100 undergraduate and graduate programs in seven diverse Faculties, Brock excels at providing exceptional experiential learning opportunities and highly rated student and campus life experiences. Brock University’s main campus is situated atop the Niagara Escarpment, within a UNESCO World Biosphere Reserve, overlooking the City of St. Catharines, in the heart of Niagara wine country. Niagara is an exceptional location to call home, for the next stage of your career.