Job Opportunities > Team Lead, Housing Services - University of Toronto

Team Lead, Housing Services - University of Toronto

updated on 12:21 PM, May 12, 2023
Province: Toronto, Ontario
Position: Team Lead, Housing Services
Deadline: May 26, 2023

Job Description / Duties

The objective of this position is to provide accurate and relevant support and information on student housing - both on and off-campus– to any group having a need for such information (e.g., prospective students, current students, parents, university staff, faculty, and high school liaison officers) and to provide U of T students with service excellence by ensuring that the administrative systems and processes necessary to support residence admissions and off-campus housing services are effectively maintained.

The incumbent of this position assists the Assistant Director of Housing Services in: managing the clerical human resource needs of Housing Services; responding to off-campus housing landlord complaints; reviewing and recommending to the Assistant Director changes, annually or as needed, to the University’s tri-campus StarRez residence enterprise system and their associated business processes; setting up new user accounts and managing access levels for all users and groups of the University’s tri-campus StarRez enterprise system; providing training and support to tri-campus residence staff during StarRez module implementations and day-to-day operations of the enterprise residence systems in collaboration with Information Technology Services (ITS); developing and maintaining training materials for staff; managing and responding to inquiries sent to the University’s central StarRez Help email account; co-ordinating the annual billing of site-specific and enterprise-level StarRez modules; co-ordinating the placement of first-year students guaranteed residence; reviewing and developing content for all communications produced for Housing Services and for other University communications including applications and processes within the StarRez portal; liaising with Student Crisis & Academic Progress, Community Safety Office, the Office of High Risk, registrars, financial aid offices, Accessibility Services, and other services on behalf of students who may be in crisis or require special assistance with housing due to accessibility issues, funding, or other personal matters involving safety or privacy issues; and participating in the StarRez Users Committee, Summer Residence Committee, Residence Admissions Committee and other housing-related committees that may be established.

Your responsibilities will include:

Interpreting and applying policies and procedures when making independent decisions
Probing for information from students with personal and/or academic difficulties and making appropriate referrals
Reviewing and assessing student applications for admission into residential accommodations
Building and strengthening relationships with stakeholders and partners of strategic importance
Developing content for marketing and/or promotional materials
Monitoring accounts for a project and/or program
Directing the activities of a group of staff-appointed employees all performing a similar function
Delivering training sessions on residence administration systems

Qualifications / Required Skills

Bachelor's Degree or an acceptable equivalent combination of education and experience.
Minimum five years related experience.
Supervisory experience required.
Experience in working within a complex infrastructure.
Familiarity with Toronto’s rental housing market required.
Demonstrated ability to work independently, create sound and efficient administrative processes, and to build collaborative working relationships.
Demonstrated problem solving skills and the ability to manage competing priorities in a busy environment required.
Excellent oral and written communication, organizational and interpersonal skills.
Skilled with StarRez, Microsoft Office, and internet content management applications.
Maturity, diplomacy required in working with other University staff, faculty, students, parents, landlords and occasionally senior university officials when representing the Assistant Director.
Ability to maintain accuracy, good judgment, efficiency and sensitivity under periods of peak pressure and in interactions with students with special needs.
Ability to be flexible in a department that is expanding and changing.
Ability to serve a diverse student body and demonstrated ability to interpret complex university policies and procedures.

Assets (Nonessential):
- Experience in marketing and public speaking are assets, as is knowledge of the University of Toronto college system and its student services.

To be successful in this role you will be:
- Communicator
- Diplomatic
- Multi-tasker
- Problem solver
- Tactful
- Team player

Additional Information

Lived Experience Statement
Candidates who are members of Indigenous, Black, racialized and 2SLGBTQ+ communities, persons with disabilities, and other equity deserving groups are encouraged to apply, and their lived experience shall be taken into consideration as applicable to the posted position.

All qualified candidates are encouraged to apply; however, Canadians and permanent residents will be given priority.

Diversity Statement
The University of Toronto embraces Diversity and is building a culture of belonging that increases our capacity to effectively address and serve the interests of our global community. We strongly encourage applications from Indigenous Peoples, Black and racialized persons, women, persons with disabilities, and people of diverse sexual and gender identities. We value applicants who have demonstrated a commitment to equity, diversity and inclusion and recognize that diverse perspectives, experiences, and expertise are essential to strengthening our academic mission.

As part of your application, you will be asked to complete a brief Diversity Survey. This survey is voluntary. Any information directly related to you is confidential and cannot be accessed by search committees or human resources staff. Results will be aggregated for institutional planning purposes. For more information, please see http://uoft.me/UP.

Accessibility Statement
The University strives to be an equitable and inclusive community, and proactively seeks to increase diversity among its community members. Our values regarding equity and diversity are linked with our unwavering commitment to excellence in the pursuit of our academic mission.

The University is committed to the principles of the Accessibility for Ontarians with Disabilities Act (AODA). As such, we strive to make our recruitment, assessment and selection processes as accessible as possible and provide accommodations as required for applicants with disabilities.

If you require any accommodations at any point during the application and hiring process, please contact uoft.careers@utoronto.ca.

Salary: $81,000 with an annual step progression to a maximum of $103,588.

Contact Information

Apply via the University of Toronto careers website: https://jobs.utoronto.ca/job/Toronto-Team-Lead%2C-Housing-Services-ON/570315717/

Employer Profile

Housing Services is located within the Division of Student Life at the University of Toronto.

Student Life connects life to learning. We believe every student should have the opportunity to participate in university life actively and find connection and community while discovering new ways of thinking and being in the world. We provide resources, support and engagement opportunities that are inclusive and accessible, ensuring every student can build experiences that set them up for a lifetime of success.

Within the Division of Student Life, the cluster of Student Life Programs and Services, supports students as they achieve personal, academic, career and civic goals. We engage students throughout their learning and development with the following units: Academic Success, Accessibility Services, Career Exploration & Education, Centre for Community Partnerships, Clubs & Leadership Development, Housing, Indigenous Student Services, Mentorship & Peer Programs, Multi-faith Centre, Orientation, Student Success, Transition & Engagement and T-Card Services. Together with staff, faculty, students, alumni, employers and community partners, we provide an integrated and coherent path to success that reflects our students' diversity.

In support of U of T’s vision, Student Life Programs and Services is committed to creating diverse, accessible, inclusive and welcoming spaces of opportunity that foster deepened engagement, learning, personal growth, and identity development for all students. We are committed to embedding these principles intoall the work we do, reducing barriers so that students from all backgrounds and lived experiences can feel a sense of belonging in the communities they find here.

To align with our strategic priorities, we encourage individuals from the Black, Indigenous, and the racialized community to apply.