Position: Supervisor, Residence Operations
Deadline: November 4, 2019
Posted: October 24, 2019
Job Description / Duties
Student Housing and Residence Life (SHRL) is a vibrant, fast moving department within Student Affairs at UTM and we are looking for a thoughtful, focused Student Housing and Residence Life leader to be our Supervisor of Residence Operations. If you are someone who thrives knowing you are guiding a team of professionals fully committed to supporting the student experience at the highest level through areas such as occupancy and placement, communications, facilities and policy and procedures then this may be your next role.
Reporting to, and working under the direction of the Assistant Director, Residence Administration, the Supervisor Residence Operations will oversee the operations and administration professional staff in their work creating a positive and supportive experience for our students and guests. With a commitment to a high level of customer service, working with others to solve problems and provide solutions and a high value on teamwork, you will provide direction and leadership. As one with a high level of focus on details, you understands the impact of operations within Student Housing and Residence Life. You value attention to detail, collaboration for implementing the best solutions and following procedural standards. You are someone who keeps pace with best practices, provincial standards and the most up to date systems such as StarRez for the purpose of reviewing and evaluating the annual Student Housing life cycle from an operations point of view. You will handle sensitive and/or confidential information so knowledge and awareness of FIPPA is mandatory. Attention to detail is also important, when organizing materials and implementing policy. At times you will be required to apply established standards when responding to emergencies.
Your responsibilities will include:
Scheduling logistics required to facility needs within residence communities
Interpreting applicable guidelines and protocols to determine policy violations
Analyzing administrative processes and procedures and recommending changes for improvement
Creating and editing a standard operating procedures manual
Updating and maintaining database records
Receiving invoices and approving payment, within signing authority, for internal trades and external contractors
Providing formal job-related training
Directing the activities of full-time professional staff in a limited area and providing feedback on performance
Qualifications / Required Skills
Bachelor's Degree or acceptable combination of equivalent experience.
Minimum of 4 years of professional experience working within Student Housing and Residence Life Operations or a combination of para-professional and professional experience. Good familiarity of the role Student Affairs plays on a post-secondary campus supporting students.
Experience interpreting and ensuring compliance with the Residential Tenancies Act (RTA) within Ontario.
Experience overseeing occupancy and placement for a Student Housing operations.
Experience supervising professional staff and casual staff.
Experience with facilities operations within Student Housing operations
Superior oral and written communication skills.
Strong organizational and problem-solving skills.
Strong computer skills, including proficiency with Microsoft programs (Outlook, Word, PowerPoint, Excel).
Ability to interact with professional colleagues and students in a tactful, professional and diplomatic manner.
Demonstrated ability to meet different deadlines and manage competing priorities.
Demonstrated knowledge and use of StarRez, or equivalent residence system.
Ability to prioritize work independently.
Sound judgment skills to recognize situations of safety, risk or emergencies quickly and effectively.
Experience and Training in Project Management or Financial Management would be an asset.
To be successful in this role you will be:
Salary: USW Pay Band 12
Brenda Slomka, MA, MPA
Assistant Director Residence Administration | Student Housing & Residence Life
University of Toronto Mississauga | 3359 Mississauga Road, Oscar Peterson Hall Suite 120
P: 905-569-5717 F: 905-828-5473
The university’s second largest division, U of T Mississauga has 17 academic departments and offers 156 programs in 92 areas of study. Home to approximately 15,000 students and over 1,000 faculty and staff, the campus houses the Mississauga Academy of Medicine, Centre for Medicinal Chemistry and Institute for Management and Innovation. With its distinctive interdisciplinary programs such as forensic sciences and biomedical communications, U of T Mississauga offers a broad array of continuing education programs and professional masters programs. Established in 1967, the campus features award-winning architecture, robust community partnerships and a dynamic student environment set amongst 225 acres along the Credit River in Mississauga.