Position: Residence Support Coordinator
Deadline: July 5, 2022
Job Description / Duties
Reporting to the Manager, Residence Conduct, and with direction from the Manager, Residence Admissions, the Residence Support Coordinator will support students in residence through the conduct and admissions processes. September through April the Residence Support Coordinator will support the administration and investigation of complex and critical cases in residence that involve students with challenging and complex social support needs and/or who are engaging in at-risk behaviours. As well as assessing and assigning all Residence Conduct incident reports to the appropriate investigator. May through September, the incumbent will support the process of reviewing residence accommodation requests, connecting with students and their families about their needs and supporting the annual residence admissions process. They will serve as the central point of intake for the residence accommodation process, including receiving, reviewing, and approving submissions. Act as a point of contact for all accommodation related questions.
The Residence Support Coordinator is an advocate for student success and possesses a demonstrated ability to listen empathetically, multi-task and manage a diverse caseload. They work collaboratively with the Sexual Violence Prevention and Response Office to provide support to survivors of sexual violence. They communicate and meet with students and their families in relation to the residence accommodation process.
Experience in a residence setting is preferred. Experience with individuals impacted by sexual violence by providing support and referrals based on individual needs, advising them of formal and informal options available is preferred.
Work responsibilities will include occasional evenings and weekends. The successful candidate must be able to work flexible hours.
This position coordinates and acts as the intake point for student conduct cases. This position coordinates investigations of student conduct including meeting with complainants, respondents, witnesses, and/or any individual with particular knowledge of an alleged incident. This position creates, updates, and maintains student conduct files. This position advises students on their rights, obligations, and options within conduct case management processes, and provides support and/or outreach to students.
What you will do:
-Coordinates and acts as the intake point for student conduct cases.
-Coordinates investigations of student conduct including meeting with complainants, respondents, witnesses, and/or any individual with particular knowledge of an alleged incident.
-Creates, updates, and maintains student conduct files, ensuring record management and document storage practices comply with government regulatory policies.
-Serves as a point of contact regarding student conduct policies, procedures, regulations, and enforcement.
-Advises students on their rights, obligations, and options within conduct case management processes.
-Provides support and/or outreach to students by encouraging personal development, and establishing expectations for student conduct.
-Identifies and refers critical and complex cases including cases pertaining to mental health, substance abuse, physical violence, domestic dispute, harassment, sexual violence, human rights, and pandemic response.
-Updates and maintains policies and procedures.
-Other duties as required in support of the department and/or unit.
Qualifications / Required Skills
-Three-year Community College Diploma or Three-Year Bachelor Degree, or equivalent.
-In a social science discipline preferred.
-More than 2 years and up to and including 3 years of experience.
Knowledge of relevant mental health programs considered an asset.
-Experience advising students considered an asset.
-Experience working at a post-secondary education institution considered an asset.
Job Knowledge and Requirements
-Practical and applied knowledge of specialized methods and processes that are typically acquired through a combination of technical or academic qualification and/or work experience.
-Provide consultation and advice on non-straightforward and/or complex issues.
-Interaction with others typically requires interpersonal skills and the ability to understand and influence.
-Adapt messages to meet the needs of the intended audience.
-Build relationships, trust and credibility.
-Manage own work and may train and review the work of casual employees, work study students and/or volunteers, to see commitments through to completion.
-Contribute to setting work priorities and direction, supporting the team in achieving goals and objectives.
-Participate in project team meetings and develop individual project plans.
-Lead procedural or technological change within a unit.
-Identify new problems and seek information and input to fully understand the cause of problems.
-Identify opportunities to improve the effectiveness and efficiency of work processes.
-Draw logical conclusions and provides opinions and recommendations.
-Research equity, diversity, accessibility and inclusion resources and best practices relevant to the job and unit operations in order to inform evidence-based planning.
-Commitment to principles of equity, diversity, accessibility, inclusion, Indigenization and human rights for equity deserving groups.
Salary: Salary Grade 7 ($55,670.00/Year)
Parmveer Mundi (he/him/his)
Manager, Residence Conduct
Student Affairs, Housing & Ancillary Services
Residence Life & Services
Queen’s University is the Canadian research intensive university with a transformative student learning experience. Here the employment experience is as diverse as it is interesting. We have opportunities in multiple areas of globally recognized research, faculty administration, engineering & construction, athletics & recreation, power generation, corporate shared services, and many more.
We are committed to employment equity and diversity in the workplace and welcome applications from individuals from equity seeking groups such as women, racialized/visible minorities, Indigenous/Aboriginal peoples, persons with a disability, persons who identify in the LGBTQ+ community and others who reflect the diversity of Canadian society.
The Housing and Ancillary Services team manages 4,940 student beds in 18 residence buildings, as well as off-campus rental apartment and housing properties, three dining halls, numerous retail food service locations on campus, the Donald Gordon Hotel and Conference Centre, Event Services and the Enrichment Studies Unit. Residence buildings also provide temporary accommodations for the summer conference, events and tourism markets. Revenue and services from these units support vital student life programs and contribute to the University's learning environment.
Queen's Residence Life and Services is committed to providing an experience aimed at fostering the educational and personal growth of its residents. The Residence Life and Services staff team is dedicated to the development of the whole student, promoting diversity, accountability, independence and success in a broader learning environment.