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Job Description / Duties

The Division of Housing and Ancillary Services is committed to providing a first-class residence experience for over 5,300 Western students while supporting the academic mission of the University and ensuring profitability and cost effectiveness of divisional operations. We provide thriving residence communities which engage our diverse student population.

The Residence Manager is a live-in professional, responsible for all administrative and managerial functions within the respective building(s) in a manner which is consistent with divisional strategic directions and goals. The incumbent will play a critical role in the provision of high quality housing - a critical element in the recruitment and retention of students to Western.

The Residence Manager leads in promoting an atmosphere which supports academic achievement and fosters responsible decision-making. The incumbent will contribute to the overall "learning outside the classroom" through the support of various programming initiatives. Learning opportunities are fostered through the residence behaviour management (judicial) process which the Residence Manager oversees in their building within a restorative justice framework. The Residence Manager is instrumental in developing initiatives to meet the continually changing needs of students.

Qualifications / Required Skills

Education:
- Undergraduate degree including studies in Behavioural Sciences, Social Sciences and/or Education
- Master's degree focused in Behavioural Sciences, Social Sciences and/or Education preferred

Experience:
- 3 years progressive experience in residence life with demonstrated leadership experience in a residence setting, combined with employment experience demonstrating organizational, customer service and administrative competence
- 1 year previous residence management experience preferred

Knowledge, Skills & Abilities:
- Excellent organizational and time management skills and ability to assess priorities, work independently to meet required deadlines with conflicting demands and changing priorities
- Able to set priorities, delegate effectively and make sound decisions
- Results-oriented; able to handle many tasks and maintain a high level of individual and team performance
- Working knowledge and/or experience building teams within a large community of students, student-staff, and professional staff
- Demonstrated ability to interact effectively with individuals at all levels of the organization and the public
- Strong customer service skills to handle inquiries and resolve issues in a professional and timely manner
- High level of integrity and trust, tact, diplomacy and judgment including solid negotiation, crisis management and conflict resolution skills
- Demonstrated ability to create and maintain a budget
- Approachable and understanding individual with a high degree of customer focus
- Good listening skills and an ability to establish effective routines for excellent communication with all members of the team to maximize productivity
- Well developed conflict resolution skills with mediation training an asset
- Accepting and respectful of different personalities and lifestyles
- Strong oral and written communication skills with well-developed presentation skills
- Intermediate computer skills in Microsoft Office
- Ability to reside in residence and work a varying/flexible schedule to readily respond to student concerns
- Willingness to carry pager on a rotational basis and work seasonally long hours, including frequent evenings and weekends

Additional Information

There are (2) temporary contract opportunities available. These contracts will run from May 2018 until May 2021 and include a comprehensive benefits package.

Included with this position are the following benefits:
- A fully furnished apartment (cost to employee is currently $740/month subject to possible nominal increase)
- Apartment services covered by Housing include RezNet internet service, utilities, cellular phone (excluding long distance), and light cleaning duties during academic year
- Western University Benefits and Pension Plan (excluding LTD and Dependent Education)
- PMA Professional Expense Reimbursement
- Parking Pass
- Professional Development Opportunities

These positions require the incumbent to work seasonally long hours, including frequent evenings and weekends.

Contact Information

Interested applicants are asked to visit: https://recruit.uwo.ca to apply online to job reference 11740, by midnight on January 21st, 2018.

The University invites applications from all qualified individuals. Western is committed to employment equity and diversity in the workplace and welcomes applications from women, members of racialized groups/visible minorities, Aboriginal persons, persons with disabilities, persons of any sexual orientation, and persons of any gender identity or gender expression.

Accommodations are available for applicants with disabilities throughout the recruitment process. If you require accommodations for interviews or other meetings, please contact Human Resources at hrhelp@uwo.ca or phone 519-661-2194.

Employer Profile

Western University delivers an academic experience second to none. Western challenges the best and brightest faculty, staff and students to commit to the highest global standards. Our research excellence expands knowledge and drives discovery with real-world application. Western attracts individuals with a broad worldview, seeking to study, influence and lead in the international community. Since 1878, The Western Experience has combined academic excellence with life-long opportunities for intellectual, social and cultural growth in order to better serve our communities.