Job Opportunities > Residence Life & Services Coordinator - Concordia University of Edmonton

Residence Life & Services Coordinator - Concordia University of Edmonton

updated on 2:05 PM, May 4, 2022
Province: Edmonton, Alberta
Position: Residence Life & Services Coordinator
Deadline: May 23, 2022

Job Description / Duties

The Opportunity:

Reporting to the Manager, Housing and Prevention Education, the Residence Life & Services Coordinator (RC) is a full-time permanent role responsible for the day-to-day success of all residence functions at Concordia University of Edmonton. This position supervises a team of student workers to develop programing and resolve issues to maintain a safe, academically focused, and developmental environment within all student residences. The Residence Life & Services Coordinator oversees the implementation of defined business operations processes, regularly communicating updates and issues to the Manager to ensure student satisfaction. This position will investigate low to mid-level alleged violations of established policies and expectations for students.

Please note:

The Residence Life & Services Coordinator participates in a 24/7 Manager On-Call rotation from late-August to late-April. The RC will be on-call approximately 2 weeks per month and must remain within 30 minutes from campus while on-call to respond to emergency situations, though physical responses are generally rare. Time off in lieu will be provided to the RC for on-call duties.

The Residence Life & Services Coordinator role is a live-out position, the successful candidate will not be required to live in residence and is eligible for a remote work agreement.


- Provide coaching to student workers on programs, and identify areas where risk can be avoided, or the quality of the program could be elevated.
- Facilitate educational conversations, proactive and reactive, to help residents understand the expectations for their behaviour.
- Investigate incident reports as assigned by the Manager, determining responsibility on a balance of probabilities, and assign appropriate sanctions.
- Facilitate restorative processes for students, particularly roommates, who are in conflict.
- Hire, supervise, and support a team of 5-6 student workers.
- Facilitate and organize bi-annual student staff training according to identified curriculum.
- Recruit and train a team of volunteer Residence Councillors who advocate on behalf of their assigned residence hall.
- Provide front-line support to students experiencing a variety of routine and complex challenges including academic stress, thoughts of suicide, sexual violence, and more, refer cases to the Manager or Campus Partners as appropriate.
- Oversee the administrative functions of three annual admission cycles, following up on any application issues or concerns.
- Provide prompt and helpful responses to general inquiries about Housing Services.
- Liaise with Plant Operations and Custodial Services teams about routine processes to maintain facilities, identify routine issues and rectify them.
- Assist the Manager with special projects and oversee the implementation of new initiatives.
- Other duties and responsibilities as assigned.

Qualifications / Required Skills


- 2 years of experience in student housing, student life, education, customer service, etc. at the student and/or professional level.
- A relevant post-secondary degree or diploma (education, sociology, social work, psychology, business administration, etc.)
- Other employment/educational experience will be considered, please connect your experience to the role in your cover letter.
- Relevant certifications and training include ASIST, Mental Health First Aid, conflict resolution, receiving disclosures, and event planning.
- Proficient in Microsoft Office and Google Suite for routine work tasks.
- Effective interpersonal skills in routine and confrontational/complex situations.
- Strong critical thinking and problem-solving skills.
- The ability to exercise sound judgment related to confidential information according to department, institution, and legal requirements.
- Ability to manage multiple tasks and projects at the same time, occasionally on tight deadlines.
- Satisfactory Criminal Records Check results

Additional Information

A long-form job description can be found linked in the Workable job advertisement below.

Hiring Range: $44,591-$46,724

Closing Date: Application review will commence on May 23, 2022 and will continue until the position is filled.

The anticipated start date for this position is July 4, 2022.

To apply, please include a PDF format cover letter and resume in one document: https://apply.workable.com/concordia-university-of-edmonton/j/5607929A6D/

Salary: $44,591-46,724

Contact Information

William Logan
Manager, Housing and Prevention Education

General inquiries about CUE: hr@concordia.ab.ca

Employer Profile

Concordia University of Edmonton (CUE) is a community of learning grounded in scholarship and academic freedom, preparing students to be independent thinkers, ethical leaders, and citizens for the common good.

CUE campus is situated on the banks of the North Saskatchewan River in Edmonton’s historic Highlands neighborhood. Supporting a student body of over 3,000, we are known for our small class sizes and our excellence in teaching. Our small classes and diverse student population provide an excellent opportunity for engaging with students in a sustained and nurturing way unique within the Canadian university system. CUE is an institution that values research in the sciences, social sciences, humanities, and management. Our vision is to become Canada’s pre-eminent small university.

CUE is committed to fostering a diverse, equitable, and inclusive environment for work, study, and living. We actively promote dignity for all, rejecting action and language that are harmful to mutual respect.