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Job Description / Duties

Primary Responsibilities:

Staff Supervision and Development:
- Provide leadership, support, ongoing training and supervision of floor fellow teams.
- Coordinate annual selection process and regular evaluations that ensure opportunities for student input and feedback, and staff development.
- Coach and direct floor fellows in their interactions with and support of students.

Student Support and Crisis Management:
- Communicate, explain and clarify residence living standards to students, mediate conflict, facilitate community, and promote resolution of behavior problems.
- Counsel students with personal, academic and career concerns and make appropriate referrals to campus resources.
- When necessary serve as a Disciplinary Officer, in the context of supporting and developing students.
- Respond and provide direction in dealing with any student crisis/emergency situation according to McGill University protocols.

Student and Community Development:
- Actively promote opportunities for student participation in Student Housing and Hospitality Services and McGill’s community.
- Initiate and implement programs to promote student learning through collaboration with members of the Residence Life Office, Student Housing and Hospitality Services and McGill’s community.
- Develop an environment that is conducive to academic success by coordinating and implementing a community-building model, in line with Student Housing and Hospitality Services Mission and Values.
- Assess and support residents’ social, academic and personal needs.

Administrative Duties:
- Collaborate with each sub-unit of Student Housing and Hospitality Services to ensure high level of support and services to students.
- Membership in Student Housing and Hospitality Services workgroups and on-campus committees.
- Respond to inquiries and concerns from students and parents.
- Complete and submit written documentation for all significant student interactions in a timely fashion.
- Administrate training and programming budget; submit all relevant forms and reports according to University guidelines.
- Assist the Residence Life Office with program development, delivery and evaluation.

Qualifications / Required Skills

Undergraduate Degree.

Three (3) years’ related experience.

Other Qualifying Skills and/or Abilities:

Comprehensive communication skills, including the ability to work effectively with all levels of an organization and to develop excellent relationships with both Student Housing and Hospitality Services and Student Life and Learning.Demonstrated ability to make interpersonal connections with traditionally-aged university students in a residence setting in multiple roles, including but not limited to advisor, supporter, counselor, supervisor, positive role model and advocate. Demonstrated ability to exercise judgment and use initiative in applying and interpreting a variety of procedures, policies and practices. Experience with basic financial principles. Experience with supervision of positional student leaders. Proven community-building experience; confidentiality and discretion. Well-versed in issues of equity and diversity; program development in these areas would be an asset. Experience with design and implementation of program development and assessment. Proven flexibility to work in a constantly changing organization. Proficient in the use of social media and computer applications. Demonstrated creativity, initiative, and project completion. Highly developed oral and written communications skills. Significant successful experience in the administration of employees, performance evaluation or comparable managerial experience.. Strong team players and demonstrate a strong work ethic. English spoken and written. French proficiency is an asset.

Additional Information

Flexible work schedule, hours may be outside of 9-5. Live-in position. Must be available day/night/weekends, rotating on-call shift one weekend per month.The work has seasonal peaks and an annual cycle.

Taxable benefits applicable in regards to board and lodging and other benefits, such as parking, food, etc.

We thank all applicants for their interest, however, only those applicants selected for an interview will be contacted.

Salary: $50,300 - $62,900 (midpoint) - $81,800

Contact Information

Please submit your curriculum vitae and cover letter, clearly indicating the reference number, via email to Connie Servedio, HR Administrator, SHHS at hrapplication2.shhs@mcgill.ca.

Applications must be received no later than February 1, 2018 at 5:00 PM.

Employer Profile

McGill University - Our 10 faculties and 12 professional schools offer more than 300 programs to over 40,000 graduate, undergraduate and continuing studies students.

McGill ranks 1st in Canada among medical-doctoral universities (Maclean’s) and 32nd in the world (QS World University Rankings). The University is also listed among Montreal's Top Employers.

McGill University is committed to equity in employment and diversity. It welcomes applications from indigenous peoples, visible minorities, ethnic minorities, persons with disabilities, women, persons of minority sexual orientations and gender identities, and others who may contribute to further diversification.