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Job Description / Duties

Residence Life Manager
Full-Time
Management
Fanshawe College Residence, London, ON, CA


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Position Summary and Job Magnitude

The Residence Life Manager (RLM) is responsible for creating a safe, inclusive and enriching student experience in residence. The RLM is responsible for the development and implementation of the residence life program that supports student growth and development in accordance with Campus Living Centres Core Values. The RLM position requires an individual with a unique combination of skills and experience. This position works frequent irregular hours including extended workdays; attendance at evening and weekend meetings, programs, and training sessions.

Essential Functions and Basic Duties

• Training and supervising of professional Residence Life Coordinators;

• Directing the recruitment, training and supervision of Resident Advisors;

• Facilitating the development of educational and social programming that meets the diverse needs of students living in residence;

• Managing the residence life program budget;

• Managing residence judicial affairs and the day-to-day student issues related to academics, personal health and wellness, community conflicts and the overall student experience;

• Liaising with Student Support Services, Ancillary Services and other campus and resources;

• Participating in a rotating manager ‘on-call’ schedule on evenings and weekends and responding to facility and student emergency or crisis situations;

• Creating strong partnerships with various campus departments to deliver resources and services to the residence population;

• Supporting the student recruitment process and managing residence admissions and assignments;

• Supporting the regular operational functions of the Residence Management Team, including facilities, front desk, and conference services.

Health & Safety

• Requires employees work in the manner and with the protective devices, measures and procedures required by the OHSA, regulations and Campus Living Centres (e.g. wearing safety shoes, confining hair, jewelry or loose clothing around moving parts, etc).

• Ensures employees are advised of and trained on the existence of any potential or actual danger to their health or safety of which the supervisor is aware.

• Ensures every precaution reasonable in the circumstances is taken for the protection of an employee.

• Supports a safe work environment that is free from any violence or harassment.

• Reinforces and demonstrates a positive “health and safety” attitude and working climate and holds information sessions with staff on health and safety issues.

• Develops an effective working relationship with JHSC members and supports their role.

• Performs informal workplace inspections daily and formal workplace inspections quarterly, including staff observations.

• Makes every reasonable attempt to resolve any employee health and safety concerns.

• Conducts effective Incident Investigations and reviews all forms, ensuring these are discussed at management meetings.

• Corrects any substandard or unsafe acts or any unsafe conditions and informing superiors of concerns

• Ensures that a maintenance program for any equipment and machinery in the workplace is carried out.

• Implements emergency plans when necessary and ensures that employees have been properly trained to comply.

• Regularly evaluating employee performance and providing periodic feedback with respect to health and safety.

Qualifications / Required Skills

Performance Measurements:

Performance will be primarily measured on the following factors:

• Performance Objectives

• Initiative

• Inter-Personal Skills

• Leadership

• Business & Financial Acumen

• Communications

• Self Development and Appraisal

• Health & Safety Responsibilities

Qualifications

Education: An undergraduate degree (graduate degree preferred);

Skills/Abilities: A strong understanding of all aspects of residence operations and student affairs administration

Proven leadership and management abilities including a capacity to train and supervise new and young professionals;

Extensive experience developing and facilitating hiring and training processes;

Highly developed oral and written communication skills;

Ability to work in fast-paced environment and solve complex student, staff, and administrative problems;

Demonstrated creativity, initiative and an ability to complete tasks;

An ability to interact with all members of the institution community

Experience Required: Minimum of three years of experience in a professional residence life or student affairs position.

Additional Information

Equal Opportunity Employer

It is Campus Living Centres policy to promote equal employment opportunity for all applicants and employees. Campus Living Centres does not unlawfully discriminate on the basis of race, colour, religion, sex, national origin, ancestry, age, physical disability, mental disability, medical condition, marital status or sexual orientation. Campus Living Centres prohibits the harassment of any individual on any of the grounds listed above. This applies to all areas of employment including recruitment, hiring, training and promotion.

Salary: Negotiable

Contact Information

David Norwood
Director, Residence Operations
Campus Living Centres

99 Conestoga College Blvd.
Kitchener, ON N2P 2N5

PH: 519.895.2272 | FAX: 519.895.2688 | dnorwood@campuslivingcentres.com |

Employer Profile

Employer Profile
Campus Living Centres was founded in 1989 with the purpose of assisting colleges and universities and with the planning, design, financing, and management of student housing and conference facilities. As the largest operator of student housing in Canada, Campus Living Centres (and our affiliated companies) has a portfolio of approximately 23,000 beds, which includes a combination of both managed and/or owned student housing developments.
Campus Living Centres’ (and our affiliated companies) current real estate portfolio is in excess of $600,000,000. We continue to work with our post-secondary partners to seek creative solutions designed to provide additional housing capacity, both on and off campus. Our financial strength and capacity ensures that we are leveraging our scale and securing the best overall value for all stakeholders.
Our team is comprised of over 600 dedicated, hardworking, and knowledgeable individuals. We understand the importance of having both a strong Property Support and local management team with the skills needed to lead, develop, and execute the goals and initiatives on behalf of our campus partners.
Campus Living Centres uses an integrated service delivery approach to student housing management that improves the financial performance of housing operations, while enhancing the student experience. As a result, we have been selected as one of Canada’s Best Managed Companies. This designation is considered a mark of excellence for Canadian owned and managed companies, and we are proud to be affiliated with a community that recognizes and celebrates Canadian business excellence.