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Job Description / Duties

The Residence Life Community Supervisor (RLC) is responsible for contributing to a welcoming, safe and inclusive residence community conducive to living, learning and student success. The incumbent will be present in residence, on-campus, and will interact with students daily through a multitude of interactions (community management, programming, Residence Council, and regular community check-ins). The incumbent is responsible for the mentorship and coaching of student employees, including implementing the annual hiring processes, August training session development and facilitation, student staff employee recognition initiatives, and mediating minor conflicts and performance management concerns. Under the supervision of the Manager, Residence Life, the Residence Life Community Supervisor will review the Community Weekly Check-In Logs, and program proposals submitted via StarRez. The incumbent will conduct monthly check-in meetings and will facilitate weekly student staff meetings in consultation with the Manager, Residence Life and Student Development Specialist and will communicate any concerns identified.

As a live-in staff member, the incumbent is responsible for overseeing and attending residence life programming including the planning, implementation and evaluation of the Residence Life programming model for students to ensure that the operational objectives of the Residence Life program are achieved. The incumbent is responsible for the delivery of programming to residents in line with established curriculum and learning outcomes. This will include implementing large scale programs in collaboration with campus and community partners and ensuring appropriate learning opportunities are provided to students.

The incumbent will support students and the residence life team through intervening in a variety of complex cases where behavioural issues and mental health concerns often overlap. This may include reviewing lower level conduct concerns (such as noise violations, guest violations, violations of the alcohol protocol, etc.) or peer helping concerns (such as suitemate conflicts, general stress and anxiety, homesickness, etc.) via StarRez and will apply a variety of educational and restorative practices as needed. The incumbent will review suitemate complaints and will mediate student conflicts and work with students to find agreeable outcomes. They will escalate mid-to-high level of concerns to the Manager, Residence Life and/or Student Development Specialist, dependent on the unique individual’s needs.

Due to the nature of this work, the incumbent will be required to work independently; ensuring strategic and operational objectives of the Residence Life program and College are achieved. The incumbent is part of an on-call team and is expected to be available to respond to calls and assess situations for response and intervention.

The incumbent will be expected to work evenings, weekends, and holidays as required.

Please Note: This been designated as on-campus and is expected on-site 100% of the time, incumbent will also be required to travel regularly to all sites. A 1-bedroom on-site apartment and $500 meal benefit will also be provided to the incumbent as taxable benefits.

This opportunity is a temporary 1 year contract with the ability for renewable up to 2 years.

Qualifications / Required Skills

As our ideal candidate, you will have a relevant 3 year degree in Counselling, Social Sciences/Services, Leadership, Community Studies, Education, or Human Resources Management Diploma/Degree or related discipline. To compliment your formal education, you will have at least 2 years of related experience that includes:

Previous work experience in a college or university environment.
Previous work experience in a residence life environment is considered an asset
Previous work experience in a customer-based environment
In addition, you can demonstrate that you have:

Well-developed and strong interpersonal skills (effective communication, active listening skills, consensus building, conflict resolution etc.)
Flexible and creative thinking, and ability to adapt approach based on scenario that could change in the moment.
Apply conflict resolution skills, and the ability to problem solve and make difficult and informed decisions through a demonstrated ability to deal with disruptive members, supporters and guests of the residence community (e.g., parents, guardians), and stressful situations (e.g., emergency calls and response, discipline).
Sound knowledge of administrative practices and procedures, preferably in an educational setting – including an understanding of student self-governance (i.e., Residents’ Council).
Ability to exercise independent judgment and initiative to solve problems daily.
Ability to use spreadsheets, Microsoft office, database software, email and electronic calendar systems.
Demonstrates initiative, flexibility, resilience and adaptability.
Proactive and self-starting
Receptive to new ideas, responds and adjusts easily to changing work demands and circumstances.
Please Note – Admin

Additional Information

Hours Per Week: 37.50

This been designated as on-campus and the incumbent will also be required to travel regularly to all sites. An on-site apartment and $500 meal benefit will also be provided to the incumbent as taxable benefits.

This opportunity is a temporary 1 year contract with the ability for renewable up to 2 years.

Salary: $62,160.00 to $77,699.00

Contact Information

https://flemingcollege.ca/about-fleming/careers-at-fleming

Greg Jefford
Director, Student Experience and Athletics
greg.jefford@flemingcollege.ca
705-749-4420 ext. 1641