Job Opportunities > Residence Area Manager - Western University

Residence Area Manager - Western University

updated on 9:46 AM, July 15, 2021
Province: London, Ontario
Position: Residence Area Manager
Deadline: July 28, 2021

Job Description / Duties

Since 1878, Western University has been committed to serving our communities through the pursuit of academic excellence and by providing students, faculty, and community members with life-long opportunities for intellectual, social, and cultural growth. We seek excellent students, faculty, and staff to join us in what has become known as the "Western Experience" - an opportunity to contribute to a better world through the development of new knowledge, new abilities, new connections, and new ways to make a difference.

Unit overview

The Division of Housing and Ancillary Services is committed to providing a first-class residence experience for over 5,300 Western students while supporting the academic mission of the University and ensuring profitability and cost effectiveness of divisional operations. We provide thriving residence communities which engage our diverse student population.


The Residence Area Manager provides leadership and promotes an atmosphere which supports academic achievement and fosters responsible decision-making, while contributing to students' “learning outside the classroom” through the implementation of the Residence Life program. The Residence Area Manager will develop and assess residence policies and procedures and will work collaboratively to create initiatives that meet the continually changing needs of students. In addition, through the supervision of the Residence Life Management team, the Manager facilitates an environment that is dedicated to holistic student support and community development by supporting our residential curriculum and learning goals. The Residence Area Manager will also work collaboratively to address high-risk behavioural matters, gender-based violence disclosures and student mental health concerns, and will lead all administrative and managerial functions within the neighbourhood in support of the Residence Life Coordinator and in accordance with Housing’s strategic directions and goals

Qualifications / Required Skills

Ideal candidate

- University degree including studies in Behavioural Sciences, Social Sciences and/or Education
- Master’s degree focused in Behavioural Sciences, Social Sciences and/or Education is preferred

- 3 years’ professional residence experience with demonstrated leadership experience
- Employment experience demonstrating risk management skills
- Previous Western University residence experience is preferred

Knowledge, Skills & Abilities:
- Excellent organizational and time management skills and ability to assess priorities, work independently to meet required deadlines with conflicting demands and changing priorities
- Working knowledge and/or experience building teams within a large community of students, student-staff, and professional staff
- Knowledge of financial principles related to creating and maintaining a budget
- Demonstrated ability to interact effectively and collaboratively with diverse individuals at all levels of the organization and the public
- Ability to effectively lead, coach and supervise a professional team while promoting a culture of high performance, accountability, student/tenant satisfaction and service quality
- Strong customer service skills to handle inquiries and resolve issues in a professional and timely manner
- A well-defined sense of integrity, diplomacy and judgement including solid negotiation, crisis management and conflict resolution skills
- Effective communication skills, including oral and written communication, listening and presentation skills
- Ability and willingness to be on-call on a rotational basis, and to work seasonally long hours, including frequent events and weekends

Additional Information

Application process

Interested applicants are asked to visit: https://recruit.uwo.ca for further information and to apply online, reference job #23427 by midnight on July 28, 2021.

Western values diversity
The University invites applications from all qualified individuals. Western is committed to employment equity and diversity in the workplace and welcomes applications from women, members of racialized groups/visible minorities, Aboriginal persons, persons with disabilities, persons of any sexual orientation, and persons of any gender identity or gender expression.

Accommodations are available for applicants with disabilities throughout the recruitment process. If you require accommodations for interviews or other meetings, please contact Human Resources at hrhelp@uwo.ca or phone 519-661-2194.
Please note, successful applicants may be required to produce a current vulnerable sector record check from a police service prior to commencing employment.

Please note:
We thank all applicants for their interest; however, only those chosen for an interview will be acknowledged.

Contact Information

Interested applicants are asked to visit: https://recruit.uwo.ca for further information and to apply online, reference job #23427 by midnight on July 28, 2021.