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Job Description / Duties

RESPONSIBILITIES:

Responds to inquiries from students, parents, internal & external companies and/or departments in regards to residence admissions.
Provides guidance with the day to day operations of the front line.
Responds to inquiries about residence accommodations, availability and application procedures.
Schedules staffing for tours of the residences.
Sets up residence information packages and ensures all residence contracts are signed and recorded appropriately.
Coordinates move-in/move-out workflow processes and is responsible for the setup of move-in/move-out bins, including room condition reports and residence agreements.
Coordinates the room assignment processes, including but not limited to summer room assignments, and individual student transfer/re-assignment processes throughout the year.
Approves/denies early termination applicants and adjusts bookings as required in StarRez.
Required to be on call on a rotational basis throughout the academic and summer term, in the event of any high-level distress or discipline situation. Acts as a liaison with Security Services if necessary and will escalate situations to the Director if necessary.
Works with the Director and Manager of Campus Living on hiring, and training, of Guest Service Assistants.
Supervises and manages the Guest Service Assistants.
Receives, reviews, and processes applications for hostel guests received from Outlook, website, Booking.com and Expedia.
Manages and adjusts room inventory on Expedia and Booking.com to ensure maximum availability on all platforms and is the primary contact for contracting sites.
Processes quotes for group booking requests.
Creates and maintains incoming hostel fee records including detailed records of fees owing, transfers received, refunds pending, and refunds issued. .
Provides prospective and current hostel guests with appropriate documents and support including specialized information on resources available on campus and in the community.
Accepts, documents, and resolves hostel guest complaints and concerns.
Follows up and addresses behaviour issues of hostel guests and escalates to the Manager and/or Director, Campus Living.
Schedules maintenance and cleaning of rooms in cooperation with cleaning and maintenance staff.
Promotes the Short-Term Hostel business internally and externally.
Implement policies, procedures, regulations and work routines in compliance with the Hotel Keepers Act.
Researches best practices and new developments that relate to short-term hostel programs at universities across Canada.
Implements financial evictions when approved by the Director.
Prepares invoices for sponsorship events and internal recoveries.
Processes and maintains all Purchase Requisitions, purchases and Statement of Expenses. Assigns residence tours to Resident Advisor staff.
Researches, plans, and implements new solutions to enhance the recruitment, admissions, and placement processes.
Develops and maintain a residence recruitment calendar for internal and external events.
Assists in the development and execution of the residence recruitment strategy.
Assists in the development and coordination of departmental recruitment events to attract new and returning students to residence.
Represents the Campus Living department in university events to recruit prospective residence students, including but not limited to Open Houses, Rotary Career Symposium, and Future Student Night.
Represents the Campus Living department at external, national, or international recruitment efforts included but not limited to: Saskatchewan University fair, Minneapolis Symposium, Toronto, etc.
Coordinates outreach efforts to various campus partners.
Coordinates various promotional opportunities between the department and other university faculties, departments, programs, and student groups.
Coordinates photo shoots with Communications Department.
Drafts residence brochures with the Communication Department and highlights all residence features, including room configuration, eligibility criteria, meal plan options, pricing, and payment options, etc.
Coordinates research for new or expanded marketing opportunities for the department, as required.
Creates and implements programs in conjunction with the International Student Services to assist with the transition of international students into the residence community.

Qualifications / Required Skills

QUALIFICATIONS:

Undergraduate degree or equivalent experience.
A minimum of four years related administrative experience in a post-secondary environment.
Strong leadership skills.
Administrative, marketing, and customer service experience.
Experience handling cash and processing payments.
Knowledge of specialized university and housing management software (StarRez, Colleague, and Salto).
Strong computer skills including proficiency in and experience using Windows (Word, Excel, Publisher, and PowerPoint).
Strong interpersonal skills with the ability to work in a team environment including, establishing and maintaining effective and positive working relationships with various levels of internal and external contacts on a variety of programs and projects.
Proven ability to plan strategically, to implement plans, and to assess their effectiveness.
Ability to apply marketing and sales techniques to attract, convert, and retain students in Campus Living.
Excellent verbal and written communication skills, including public speaking and group facilitation.
Strong problem solving, analytical and decision-making skills.
Ability to administer and implement projects.
Ability to prioritize work under pressure and manage multiple tasks to meet deadlines and changing priorities, including superior organizational skills.
Ability to work in an environment of regular interruption.
Ability to work independently under minimal supervision.
Experience with program planning, staff training, policy implementation, and staff evaluation preferred.
Experience working in the hospitality industry preferred.
High level of understanding of the functions of the Campus Living department preferred.
Knowledge and understanding of Adult Students, University Student Residence Housing and Life Issues, University Student Services Environment, Rental Housing Issues, and FIPPA are preferred.

Additional Information

www.northstarats.com/University-of-Winnipeg/Residence-Admissions-Coordinator-Campus-Living/53638

Salary: $39,639.60 - $52,598.00

Contact Information

Jane Pangan
Human Resources Consultant
Human Resources

P 204.258.2928

491 Portage Avenue
Winnipeg, Manitoba, Canada
R3B 2E9
uwinnipeg.ca

Employer Profile

The University of Winnipeg is a dynamic campus and a downtown hub that connects people from diverse cultures and nurtures global citizens.

We offer high-quality undergraduate and graduate programs including several that are unique in Western Canada, for example, a Bachelor of Arts in Human Rights, and a Master’s degree in Development Practice with a focus on Indigenous Development. Our graduates value their educational experience, and UWinnipeg consistently ranks highly in national surveys for overall reputation, small class sizes, academic excellence and commitment to the environment.

The Richardson College for the Environment & Science Complex accommodates over 2,000 students, faculty, staff and visitors daily. As one of the most innovative Science Complexes in Canada, our renowned professors, graduate and undergraduate students are researching and studying the most challenging issues we face: climate change, isotope productions and cancer tests, and pollutants in our air and lakes. Our state-of-the-art Axworthy Health and RecPlex offers new research and student practicum opportunities in kinesiology, education and applied health. The RecPlex offers sports and recreation programs for students, Wesmen athletes and the broader community.