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Job Description / Duties

Acts as the overnight first point of reference for community support, safety and incident response which includes the promotion of, response to, and maintenance of student safety and wellness in Residence. This will occur during assigned shifts from 10:00pm to 6:00am. In accordance with university policies, department procedures, and community standards, the position responds to after-hours incidents, exercising sound judgement in the application of established policies and procedures, escalating calls to the Residence Life Coordinator or Management Team (RLC or RLMT) when necessary. In conjunction with the Residence and Housing Front Desk Staff, triages community member enquiries and problems, and provides community response by phone or in person to uphold Residence Community Standards. Completes rounds of the residence community as scheduled and as needed to provide appropriate and timely community response and identify any unreported community response requirements. Completes Incident Reports, Call Logs and other reports as requested. Performs front desk limited services in the absence of Front Desk Staff.

Qualifications / Required Skills

Qualifications:

High School Graduation and general training or courses of moderate duration (one semester equivalent) with training in conflict management, conflict resolution, crisis prevention, social services, and/or youth support or an equivalent combination of education, training and experience.
3 years minimum experience.
An equivalent combination of formal education, certificate/program of study and experience is acceptable.
Good knowledge of Freedom of Information and Privacy Act as it applies to student records.
Excellent crisis response and critical thinking skills.
Demonstrated critical thinking skills.
Effective and respectful communication skills.
Excellent interpersonal and customer service skills.
Ability to exercise tact and diplomacy when administering university policies including maintaining confidentiality.
Ability to complete administrative tasks with an attention to detail and high degree of accuracy.
Ability to use word processing, database, and electronic mail applications (e.g., Word, PeopleSoft, SFU Connect) at an intermediate level.
Ability to use student housing software applications (i.e., StarRez).
Ability to exercise mature judgment and initiative.
Ability to maintain records with a high degree of accuracy.
Ability to handle confidential/sensitive material with discretion.
Ability to work with frequent interruptions.
Ability to prioritize work and to multitask.
Ability to work both independently and cooperatively as part of a team.
Ability to work flexible hours including weekends, evenings, nights, and holidays.
Ability to lift, move, or carry materials up to 10 kg.
Ability to travel throughout the Residence complex (i.e., walk over a variety of terrain, climb stairs, etc.) for approximately 50% - 75% of each shift (i.e., approximately 4 hours/day).

Additional Information

This is a live out position.

This is a one (1) year pilot project by Residence and Housing. The Overnight Residence Assistant acts as the overnight first point of reference for community support, safety and incident response which includes the promotion of, response to, and maintenance of student safety and wellness in Residence. This will occur during assigned shifts from 10:00pm to 6:00am.

Salary: $23.61 Hourly Plus 9% in Lieu of Benefits

Contact Information

Nathan Riley, (Acting) Associate Director, Residence Life
Email: nriley@sfu.ca
Phone: 778-782-5589

Employer Profile

SFU’s goal is to ensure our campuses are welcoming places for everyone to gather and learn and that all who work or study here feel a sense of belonging, inclusion, fairness and mutual respect. Everyone that is a member of the residence community helps to create that community and we all share the responsibility to work towards a residence community that is an inclusive, safe, well maintained, and welcoming living learning community that contributes to the academic and personal success of the residents of the community.