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Job Description / Duties

Your opportunity:
Reporting to the Supervisor, Residence Operations, the Occupancy & Admissions Coordinator will be responsible for ensuring that the Department of Student Housing and Residence Life operates in an effective and efficient manner by ensuring that all housing applications and student records are accurately managed, reviewed, updated, and filed in accordance with University of Toronto and department related policies. The Occupancy & Admissions Coordinator will assist in maximizing occupancy through keeping application and current student data up to date at all times, coordinating incoming and outgoing students and informing decision making.

Complementing the department’s mission to advance the academic mission of the University, the Occupancy & Admissions Assistant will have primary responsibility in six key areas: Occupancy Management; Admissions; Records Management; Move-In & Move-Out Coordination; Student Staff Hiring & Supervision, and Reporting.

Your responsibilities will include:
Providing detailed information on eligibility requirements, procedures and deadlines
Reviewing and assessing student applications for admission into residential accommodations
Informing applicants of residential accommodations offer
Scheduling logistics required to move incoming and outgoing residents
Coordinating room assignments and room changes throughout the year
Analyzing and making recommendations to maximize residence occupancy
Liaising with colleagues to encourage the use of best practices and consistent programming
Analyzing data

Qualifications / Required Skills

Essential Qualifications:
Bachelor degree in a related discipline, or an equivalent combination of education and experience.
A minimum of two (2) years of related residence administration experience including records keeping duties and contract administration.
Experience dealing with a large volume of contracts, responding to inquiries in a professional manner and working with competing deadlines.
Experience advising students on residence admissions matters.
Expert knowledge of StarRez, or equivalent residence application and admissions software is required.
Experience interpreting and ensuring compliance with the Ontario Residential Tenancies Act, including knowledge of post-secondary education institution exemptions.
Expert knowledge of Microsoft Office Suite, including advanced data manipulation and reporting through Excel.
Advanced spreadsheet skills required, including the ability to consolidate and link multiple spreadsheets and to use advanced functions and formulas.
Excellent written and verbal communication skills are required.
Demonstrated knowledge of customer service and information communication standards of practice in accordance with the Accessibility for Ontarians with Disabilities Act (AODA).
Thorough knowledge of the university’s procedures as they relate to the Freedom of Information and Privacy Act (FIPPA) and management of confidential student information.
Ability to identify trends in occupancy management and identify influencing factors.
Strong records management and contract administration knowledge.
Ability to effectively manage deadlines and priorities.
Highly professional approach, use of tact, superior organizational skills, ability to work with minimal error under pressure, good judgment, initiative, flexibility, ability to deal in an effective and cooperative manner with a variety of people.
Must possess excellent customer service skills and a positive attitude.

To be successful in this role you will be:
Accountable
Communicator
Cooperative
Organized
Problem solver
Team player

Please note this is a term position, of approximately 12 months, with the possibility of renewal.

Closing Date: 02/03/2022, 11:59PM ET
Employee Group: USW
Appointment Type: Budget - Term
Schedule: Full-Time
Pay Scale Group & Hiring Zone:
USW Pay Band 09 -- $58,824 with an annual step progression to a maximum of $75,227. Pay scale and job class assignment is subject to determination pursuant to the Job Evaluation/Pay Equity Maintenance Protocol.
Job Category: Student Services
Recruiter: Rebecca Cho

All qualified candidates are encouraged to apply; however, Canadians and permanent residents will be given priority.

Additional Information

Diversity Statement
The University of Toronto is strongly committed to diversity within its community and especially welcomes applications from racialized persons / persons of colour, women, Indigenous / Aboriginal People of North America, persons with disabilities, LGBTQ2S+ persons, and others who may contribute to the further diversification of ideas.

As part of your application, you will be asked to complete a brief Diversity Survey. This survey is voluntary. Any information directly related to you is confidential and cannot be accessed by search committees or human resources staff. Results will be aggregated for institutional planning purposes. For more information, please see http://uoft.me/UP.

Accessibility Statement
The University strives to be an equitable and inclusive community, and proactively seeks to increase diversity among its community members. Our values regarding equity and diversity are linked with our unwavering commitment to excellence in the pursuit of our academic mission.

The University is committed to the principles of the Accessibility for Ontarians with Disabilities Act (AODA). As such, we strive to make our recruitment, assessment and selection processes as accessible as possible and provide accommodations as required for applicants with disabilities.

If you require any accommodations at any point during the application and hiring process, please contact uoft.careers@utoronto.ca.
All qualified candidates are encouraged to apply; however, Canadians and permanent residents will be given priority.

Salary: USW Pay Band 09 -- $58,824 with an annual step progression to a maximum of $75,227

Contact Information

Brian Cunha
brian.cunha@utoronto.ca

Employer Profile

The university’s second largest division, U of T Mississauga has 17 academic departments and offers 156 programs in 92 areas of study. Home to approximately 15,000 students and over 1,000 faculty and staff, the campus houses the Mississauga Academy of Medicine, Centre for Medicinal Chemistry and Institute for Management and Innovation. With its distinctive interdisciplinary programs such as forensic sciences and biomedical communications, U of T Mississauga offers a broad array of continuing education programs and professional masters programs. Established in 1967, the campus features award-winning architecture, robust community partnerships and a dynamic student environment set amongst 225 acres along the Credit River in Mississauga.