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Job Description / Duties

Classification & Regular Hours

Hours per Week: 35

Salary Grade: 17

About Western

Since 1878, Western University has been committed to serving our communities through the pursuit of academic excellence and by providing students, faculty, and community members with life-long opportunities for intellectual, social, and cultural growth. We seek excellent students, faculty, and staff to join us in what has become known as the "Western Experience" - an opportunity to contribute to a better world through the development of new knowledge, new abilities, new connections, and new ways to make a difference.


About Us

The Division of Housing and Ancillary Services is committed to providing a first-class residence experience for Western students while supporting the academic mission of the University and ensuring profitability and cost effectiveness of divisional operations. We provide thriving residence communities which engage our diverse student population.

Responsibilities

Reporting to the Associate Director, Residence Life, the Manager, Residence Student Support provides leadership and direction to responsive mental health support for the residence community through the triage and management of complex and critical student needs and where risk is present as a result of psychosocial issues. As a senior member of the Residence Life leadership team, this role is integral in the development, execution, and evaluation of residence goals, policies, organization, and programs. Working in close collaboration with the Office of Wellness & Well-Being,

The Manager, Residence Student Support will utilize case management methodology, appropriate intervention strategies and emergency protocols with the ability to coordinate multiple services as required. The Manager, Residence Student Support contributes to the development and implementation of new student support programs and educational initiatives, working collaboratively with campus and community partners to promote initiatives that increase mental health support for students living in residence. The Manager, Residence Student Support will evaluate existing processes, programs and services as part of the continuous improvement of student support within the residence community.

Qualifications / Required Skills

Qualifications

Education:
- Master’s degree focused in Counselling, Social Services, Child & Youth Services or College Diploma focused in case management, Child and Youth Services
- Current registration in good standing with the Ontario College of Registered Social Workers and Social Service Workers, College of Registered Psychotherapists of Ontario, or equivalent
- Specialization/Certification in Case Management preferred

Experience:
- 5 years’ experience leading case management, psychotherapy, consultation, and program development preferably in an academic environment with particular focus on student services and student housing
- Demonstrated knowledge and competence in case management frameworks and practice
- Experience providing leadership in a complex organization
- Experience developing and managing budgets
- Experience leading project teams and staff

Knowledge, Skills & Abilities:
- Knowledge of social work values, ethics, theoretical frameworks and established practices of clinical social work, and competency in clinical practice, including assessment, treatment and crisis intervention
- Understanding of the social determinants of health and the social consequences and risk factors associated with mental illnesses (e.g., substance abuse and addiction, suicide, self-harm, stigma)
- Demonstrated knowledge of community systems, dynamics and community development and proven skill in working with communities and networking between the residence community, other services and advocacy avenues. Understanding of diversity (and its implications) as evidenced in a University setting
- Knowledge and understanding of university and residence life milieu are required
- Well established and demonstrated interpersonal, relationship building, leadership, and oral and written communication skills, strong cross-cultural communication skills to interact with a diverse population
- Strong organizational skills and proven ability to exercise a high level of initiative and independent judgement, and the ability to contribute to a strong, team-oriented work environment
- Competency to maintain confidentiality and treat sensitive information with discretion
- Ability and willingness to employ a consultative and collaborative approach to addressing issues and making decisions
- Ability to handle details with a high degree of accuracy and to organize and prioritize a high volume of work to meet deadlines
- A well-defined sense of diplomacy, including solid negotiation and conflict resolution skills
- Ability to remain highly motivated, resilient, innovative, and collaborative when faced with challenges
- Intermediate computer skills in Microsoft Office Suite


Background Checks

Please note, successful applicants may be required to produce a current vulnerable sector record check(s) from a police service prior to commencing employment.

Western Values Diversity

The University invites applications from all qualified individuals. Western is committed to employment equity and diversity in the workplace and welcomes applications from women, members of racialized groups/visible minorities, Indigenous persons, persons with disabilities, persons of any sexual orientation, and persons of any gender identity or gender expression.

Accommodations are available for applicants with disabilities throughout the recruitment process. If you require accommodations for interviews or other meetings, please contact Human Resources at hrhelp@uwo.ca or phone 519-661-2194.

Contact Information

Please Note:
We thank all applicants for their interest; however, only those chosen for an interview will be contacted.

Interested applicants are asked to visit https://recruit.uwo.ca for further information and to apply online referencing job #32958 by midnight on October 30th 2023.