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Job Description / Duties

The Manager, Residence Life works as part of an interdependent and collaborative team that provides leadership to create a living and learning environment that empowers student success.

The incumbent functions as a member of the Housing Services and Residence Life management team, providing leadership to the design, planning, and execution of the Residence Life program to create a sense of belongingness and community so that residence students can engage in campus life and be supported to learn, develop and flourish.

To support this work, the position shares in after-hours Administrative support providing leadership to staff that includes the response to crises and emergencies.

To deliver an outstanding residential living-learning environment, the incumbent provides leadership to the Residence Life staff team, student workers, and student leadership groups to act as role models in residence to develop a strong sense of community and engagement. Through iterative design and data-informed practice, the Residence Life team will partner with campus and community partners to ensure a collaborative, highly integrated student experience. The incumbent will lead the development and implementation of policies, protocols and procedures to support student success. This work includes administration of the Residence Community Standards and conduct process to support student development and students at-risk.

The incumbent will act as the departmental lead for Residence Life communications that include the development of digital marketing and promotional materials to engage with prospective students and residence students.

Qualifications / Required Skills

The ideal candidate will possess a relevant combination of experience and education including a 3-year diploma/degree in a related field, such as Human Services, Behavioural Sciences, Social Sciences, Psychology and/or Education.

In addition, this position requires;
Mental Health First Aid
ASIST certification or equivalent
Non-Violent Crisis Intervention certification or equivalent (required within 6 months)
Alternative Dispute Resolution Skills/Restoration Practice Training (required within 6 months)
Threat Assessment Training is an asset
Human Rights certification is an asset

In addition, you will have at least 5 years progressive relevant experience that includes:
Experience in residence life and residence operations
Experience managing a large staff team.
In-depth knowledge of student development theory and experience working with adolescents and/or college-age students to support their needs in an academic setting.
Excellent interpersonal skills to develop rapport, mediate difficult conversations, reconcile complex and diverse opinions, facilitate case management meetings, build consensus, and advocate for change.
Able to work independently and to maintain professional boundaries
Experience in outcomes-based program/service delivery planning and evaluation.
Experience researching, developing, and writing policies, procedures, and protocols. Work includes monitoring adherence to protocols, analyzing data, compiling reports and recommendations based on qualitative and quantitative information.
Excellent written and verbal skills to design and deliver effective staff training, presentations, and facilitated supportive conversations.
High level of integrity and trust, tact, and diplomacy with the ability to identify and respond to contentious or politically sensitive issues with discretion.
Proven leadership, analytical, and decision-making in a fast-paced, emotionally sensitive work environment with the ability to make rationale judgement in complex and crises.
Detail orientated, self-starter with program management work experience.
Willingness to be available to be on-call on a rotational basis and to work seasonally long hours, including frequent evenings and weekends.
Conflict resolution, restorative justice, investigation, case management, and facilitation skills. Well-developed meditation and problem-solving skills.
Excellent communication and relationship-building skills. Ability to relate well with all kinds of students and staff at various levels in the organization, build rapport, listen, use diplomacy and tact.
Political acumen and judgment to skillfully address equity issues and practices, particularly related to access and accommodations supporting equity-seeking communities.
Ability to build consensus, resolve conflicts and negotiate
Ability to deal with ambiguity and complexity in emotionally difficult situations.
MS Office, databases, social media, and web-based platform proficiency

Additional Information

This position has been designated as on-campus and is expected on-site 100%.

Salary: $77,520.00 to $96,900

Contact Information

To view the job description and apply, visit: https://flemingcollege.ca/about-fleming/careers-at-fleming

Greg Jefford
Director, Student Experience and Athletics
greg.jefford@flemingcollege.ca

Employer Profile

Fleming is located in the heart of the Kawartha Lakes Region in Central Ontario... a beautiful place to live and work, surrounded by natural beauty and a mere 90 minutes north-east of Toronto. The College’s 6,800 full-time and 10,000 part-time students, including hundreds of international students from countries around the world, attend at campus locations in Peterborough, Lindsay, Haliburton and Cobourg. Fleming offers more than 100 full-time programs in Environmental and Natural Resource Sciences, Fine Arts, General Arts and Science, Technology, Skilled Trades, Community Development, Health, Business, and Justice as well as other Continuing Education courses.

We are also extremely proud of our more than 73,000 Fleming alumni who are contributing to their communities in the region, across the province and around the world.