Position: Manager, Campus Living
Deadline: January 20, 2021
Job Description / Duties
Note: Due to the ongoing public health situation, during COVID 19 and to safeguard the wellbeing of the University of Winnipeg community, the work currently being performed will be conducted remotely during this time. The safety of our students, faculty, and staff is our top priority.
Reporting to the Director, Campus Living, the Manager will be responsible for implementing the leadership, strategic direction and the complex daily operations for all 300 students living on campus (Collegiate, International, undergraduates, and graduate students) using exceptional leadership, supervisory and change management skills.
Develops programs and policies for Campus Living to cultivate an environment guided by student learning and sustainable student development while ensuring compliance.
Facilitates the implementation of the strategic vision and operational plans for Campus Living’s strategic plan.
Implements the Campus Living risk assessment plan that is aligned with University of Winnipeg’s vision, mission, values, and goals and coordinates the implementation process to ensure staff understanding.
Provides leadership and direction to the Campus Living staff, Resident Advisors, residential governance structures and committees.
Conducts research into best practices of other Residence programs.
Maintains membership and participation in associations of University residence professionals and serves on university committees and task forces, as required.
Implements the standard operating policies and procedures for Campus Living.
Coordinates annual Residence Life staff Training Program and schedule, ensuring high quality and relevant sessions are offered.
Recruits, hires, trains, monitors, and evaluates the performance of staffed Resident Advisors (RA).
Serves as an advisor and conducts group meetings with RAs to develop and review goals/outcomes achieved, discuss issues, programming, recognize contributions, provide and solicit feedback.
Develops and facilitates Residence Orientation in consultation with the appropriate University and community partners ensuring content is current and valid.
Provides leadership and direction for the implementation of residence events, programs, policies and community standards.
Collaborates with the Director, Campus Living in all stages of educational, and recreational programs for students ensuring they are of high quality and broad scope related to residence life.
Researches and constructs the development of programs/initiatives aimed at fostering diversity and inclusiveness for students, staff, and faculty members.
Identifies opportunities to work collaboratively on training initiatives campus-wide. Creates and implements strategies with other departments to increase engaged awareness among students, staff/administration, and faculty.
Consults and liaises with campus resources and Student Recruitment.
Responds to high-level distress or discipline situations off hours and during workday using departmental protocol and procedures.
Works with students to seek out appropriate resources and facilitates action to address concerns and issues with other Departments on and off Campus.
Mediates and resolve issues, conducts formal and informal resolution conferences with students involved in alleged violations and initiates appropriate action with respect to disciplinary matters.
Documents incidents, writes judicial reports, and corresponds effectively with students through appointments and sanction letters.
Adjudicates conduct cases through the Campus Living Conflict Resolution and appeals processes.
Works with various groups to ensure all properties and residents are safe and secure.
Conducts relevant research on issues relating to residence management and implementation of student services as directed by the Director, Campus Living.
Evaluates and assesses university residence occupancy, retention, and projections/trends and develops residence strategic directions for future housing needs.
Provides sound fiscal management of the residence life budget.
Partners with food services personnel to maintain quality food service operation for students in residences.
Serves as secondary liaison to other student development functional areas, enrollment services, and academic and campus support units.
Coordinates student account tracking systems with Office Assistant and Student Central offices; oversees student payments, issues with collections, reporting revenues, etc.
Works with the Office assistants to coordinate residence move ins and move outs.
Works with the Short Term Accommodations Coordinator to ensure the hostel and conference operation are equipped to operate successfully.
Maintains positive relationships and liaises with “third party owners” of student residence properties.
Provides student-residence and campus development information as requested by the Director, Campus Living.
Represents University of Winnipeg on student residence issues with a variety of community organizations.
Other duties as related.
Qualifications / Required Skills
Bachelor’s Degree in Psychology, Sociology, or a related discipline, with knowledge and understanding of student development theories. Master’s Degree preferred
Student Conflict Resolution is a key resource
Minimum three to five years’ experience in increasingly more responsible positions in a Campus/Living or Residence Life environment. Proven track record of success in leadership in those roles
Experience with program planning, training, implementation and evaluation preferred
Familiarity with University policies and procedures preferred. Understanding of Manitoba Liquor Control Commission policies preferred
Superior leadership and managerial skills with demonstrated ability to lead diverse groups including student staff
Ability to effectively set direction, motivate, coach, develop and evaluate staff in a positive manner
High level understanding of the applications of technology to the functions of the Office of Campus Living
Ability to plan strategically, implement plans and to assess their effectiveness
Ability to apply marketing and sales techniques to attract, convert, and retain students
Excellent verbal and written communication skills; public speaking and group facilitation skills; interpersonal, problem solving, and decision making skills
Proficient in the use of Campus Living Software (e.g., StarRez), database management, word processing, presentation and spread sheet software
Attention to detail is required and the ability to multi-task
Ability to relate well to students, parents, staff, Faculty, and general public
An equivalent combination of education, experience, skills, knowledge and abilities may be considered.
Condition(s) of Employment:
Must be legally entitled to work in Canada.
Must be available to work varied shifts when necessary (days/evenings/weekends) as well as being on call.
Ability to work overtime when required.
Successful clearance through the Child Abuse Registry and Criminal Record Searches; responsibility for both lies with the employee.
The University of Winnipeg is committed to equity, diversity and inclusion and recognizes that a diverse staff/faculty benefits and enriches the work, learning and research environments, and is essential to academic and institutional excellence. We welcome applications from all qualified individuals and encourage women, members of racialized communities, Indigenous persons, persons with disabilities, and persons of any sexual orientation or gender identity to confidentially self-identify at time of application.
Salary: Salary Range: $54,709.20 - $72,945.60