Job Opportunities > Housing Services Coordinator - University of Toronto Scarborough
Position: Housing Services Coordinator
Deadline: July 7, 2024
Job Description / Duties
Reporting to the Manager, Housing Operations and Administration, and as a key member of the Student Housing and Residence Life team, you will develop and oversee the day-to-day service delivery requirements and operational needs of customer service processes in residence, including mail delivery activities, informing contacts of maintenance work, service interruptions and other urgent notices, liaising with facilities staff to facilitate resolution of building issues, applying established standards to control the distribution of access to residence spaces, developing content and maintaining information on digital platforms to promote service offerings to internal and external clients, and responding to and resolving service complaints.
You will develop and coordinate services and procedures needed to deliver comprehensive reception services and responses to inquiries from students, prospective students, families, guardians, faculty, staff and landlords. This includes how students may apply to residence or conduct a search for accommodations off campus and how to approach and resolve issues that may occur during an on campus or off campus living experience. You will also recruit, train, and supervise reception staff to execute the delivery of high quality student service.
Qualifications / Required Skills
Bachelor's Degree or an equivalent combination of education and experience
Minimum three (3) years of related experience coordinating effective operational administrative services in a residence or other post-secondary student service related area
Experience with records management database systems (e.g. StarRez) and/or student information systems
Experience with building access management systems (e.g. SALTO, Persona)
Demonstrated experience developing content and facilitating information sessions
Experience using web content management systems to maintain digital and social media platforms
Demonstrated experience using databases to facilitate business processes by generating and analyzing data and reporting
Experience supervising and training staff
Strong interpersonal, problem-solving, mediation, analytical and organizational skills
Strong leadership skills and customer-service focused in order to assist and work with students, parents and landlords
Excellent presentation and communication skills (oral and written), in order to deliver effective workshops, market and promote services and write procedural documentation and processes
Ability to be tactful, professional and sensitive while working with a diverse student population, in order to build trust and confidence, enhance the student experience and assist with varying needs and circumstances
Strong proficiency with MS Office (Word, Excel, PowerPoint, Outlook), survey tools (e.g. Campus Labs), housing related databases (e.g. StarRez, Student Information Systems), web content management systems
Strong attention to detail and ability to prioritize work, particularly during peak periods and to meet deadlines
Must show evidence of a commitment to equity, diversity, inclusion, and the promotion of a respectful and collegial learning and working environment
Additional Information
https://jobs.utoronto.ca/job/Toronto-Housing-Services-Coordinator-ON/582234217/
Salary: USW pay band 11
Contact Information
Greg Hum
Director, Housing & Residence Life
greg.hum@utoronto.ca
Employer Profile
The University of Toronto Scarborough is a place of energy, enthusiasm and passion. Our commitment to inclusive excellence attracts the brightest learners, scholars and employees from around the globe. Our success has been made possible by the opportunity given to us by our Indigenous hosts to operate on their territory, and we cherish our continuing partnerships with these communities. The University of Toronto Scarborough is an exciting campus with unlimited potential. Join us on our journey.
The Department of Student Housing and Residence Life is committed to creating an inclusive and welcoming environment that is conducive to students’ personal and academic success. Our department is responsible for planning and directing all aspects of the University of Toronto Scarborough’s student residences in order to provide accommodations and a community that promotes the development of our students. We work collaboratively with student service professionals across the campus in order to provide a wide range of activities, services and supports to enhance the quality of student experience.