Position: General Manager
Deadline: December 3, 2018
Posted: November 23, 2018
Job Description / Duties
Position Summary and Job Magnitude
The General Manager oversees all aspects of the residence operations including: guest relations, front desk, office administration, housekeeping, maintenance, finance, human resources, payroll, residence life and staff development. The General Manager must possess strong communication skills, both verbal and written, and demonstrate outstanding leadership. The General Manager must be able to multi-task, delegate responsibilities, organize complex projects, and establish priorities consistent with company objectives.
Essential Functions and Basic Duties
Approve, maintain and control all operational revenues and expenses
Ensure that all collection and control procedures are followed relating to accounts receivable
Prepare and be accountable for the annual residence operating budget
Approve all invoices received, allocating to appropriate GL account
Ensuring all Month End reporting is accurate prior to submission to Finance Office
Ensure monthly and other requested reporting is completed accurately and on time
Sales & Marketing
Ensure property is rented to fullest capacity
Utilize marketing strategies to secure prospective residents
Confirm that leasing staff techniques are effective in closing sales
Continually monitor and analyze traffic logs, conversion ratios, budget guidelines, renewal
Information, marketing data etc. to be able to give up-to-date and proper information when requested
Represent the company in a professional manner at all time
Direct and supervise, maintaining strong communication with all staff members and internal
departments at the property
Ensure legislated policies are followed, including Health & Safety
Coordinate maintenance schedule and assignments with Maintenance Supervisor.
Ensure that all payroll policies are followed
Play an active role in the training and development of employees
Develop a team atmosphere within the organization
Establish staffing requirements
Prepare regular performance evaluations of all staff
Ensure that any employee conflicts are dealt with properly and immediately
Minimizes turnover and encourages employees via positive reinforcement
Ensure scheduling is reflective of the property’s operation
Prepare and/or implement procedures and systems within company guidelines to ensure orderly,
Confirm all leases and corresponding paperwork are completed and input to Yardi accurately and on
a timely basis
Organizing the office to ensure all resident files and information are easily found and well maintained
Implement policy changes as they are released corporately.
Ensure all administrative paperwork is accurate, complete and submitted in a timely manner
Deal with student concerns and requests on a timely basis to ensure resident satisfaction with
Develop and/or implement resident retention programs (i.e. resident functions, promotions,
Ensure distribution of all company or community-issued notices (i.e. bad weather, emergency etc.)
Consistently implement policies of the community
Oversee commercial tenants and manage vendor relationships
Maintain community appearance and ensure repairs are noted and completed on timely basis. This
requires regular community inspections and tours.
Assure quality and quantity of market ready apartments.
Ensure that models and market ready apartments are walked daily and communicate any service
related needs to maintenance.
Ensure that all service requests are recorded and communicated appropriately to maintenance.
Responsible for the overall esthetic condition of the property (both interior and exterior) ensuring
that snow removal and landscaping is being properly carried out
Ensures that the property departments are well organized
Understands their legal standings in all situations
Ensures that all information requests and documents are dealt with immediately
Any other duty as assigned by a Director or Executive Committee member
Meet tight deadlines
Managing changeover seasons in May and September
Adapt to new ideas and emerging situations
Ability to deal with high stress situations
Creative problem solving
Manage the balance between customer service and student discipline.
Qualifications / Required Skills
Education: Recognized College Diploma or University Degree
Skills/Abilities: Must possess superior verbal and written communication skills
Must possess superior budgetary and decision-making ability
Must possess excellent employee management skills
Must be able to handle multiple projects at once
Must be able to provide leadership to staff
Experience Required: Minimum of 2 years industry experience or equivalent management experience
Housing office experience considered an asset
Equal Opportunity Employer
It is Campus Living Centres policy to promote equal employment opportunity for all applicants and
employees. Campus Living Centres does not unlawfully discriminate on the basis of race, colour, religion,
sex, national origin, ancestry, age, physical disability, mental disability, medical condition, marital status or
sexual orientation. Campus Living Centres prohibits the harassment of any individual on any of the
grounds listed above. This applies to all areas of employment including recruitment, hiring, training and
If you require accommodation in order to successfully submit an application, please email us to make your
accommodation request at firstname.lastname@example.org.
Salary: Salary will be based on experience and education.
Applications must include a current resume and cover letter. Applications must be submitted via email to Ted Bell Director Residence Operations at:
Note: Only selected applicants will be notified if they have been chosen to take part in an interview process.