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Job Description / Duties

Position Summary and Job Magnitude
The General Manager oversees all aspects of the residence operations including: guest relations, front desk, office administration, housekeeping, maintenance, finance, human resources, payroll, residence life and staff development. The General Manager must possess strong communication skills, both verbal and written, and demonstrate outstanding leadership. The General Manager must be able to multi-task, delegate responsibilities, organize complex projects, and establish priorities consistent with company objectives.

Essential Functions and Basic Duties

Finance
 Approve, maintain and control all operational revenues and expenses
 Ensure that all collection and control procedures are followed relating to accounts receivable
 Prepare and be accountable for the annual residence operating budget
 Approve all invoices received, allocating to appropriate GL account
 Ensuring all Month End reporting is accurate prior to submission to Finance Office
 Ensure monthly and other requested reporting is completed accurately and on time

Sales & Marketing
 Ensure property is rented to fullest capacity
 Utilize marketing strategies to secure prospective residents
 Confirm that leasing staff techniques are effective in closing sales
 Continually monitor and analyze traffic logs, conversion ratios, budget guidelines, renewal
Information, marketing data etc. to be able to give up-to-date and proper information when requested
 Represent the company in a professional manner at all time

Human Resources
 Direct and supervise, maintaining strong communication with all staff members and internal
departments at the property
 Ensure legislated policies are followed, including Health & Safety
 Coordinate maintenance schedule and assignments with Maintenance Supervisor.
 Ensure that all payroll policies are followed
 Play an active role in the training and development of employees
 Develop a team atmosphere within the organization
 Establish staffing requirements
 Prepare regular performance evaluations of all staff
 Ensure that any employee conflicts are dealt with properly and immediately
 Minimizes turnover and encourages employees via positive reinforcement
 Ensure scheduling is reflective of the property’s operation

Administrative
 Prepare and/or implement procedures and systems within company guidelines to ensure orderly,
efficient workflow
 Confirm all leases and corresponding paperwork are completed and input to Yardi accurately and on
a timely basis
 Organizing the office to ensure all resident files and information are easily found and well maintained
 Implement policy changes as they are released corporately.
 Ensure all administrative paperwork is accurate, complete and submitted in a timely manner

Resident Retention
 Deal with student concerns and requests on a timely basis to ensure resident satisfaction with
management
 Develop and/or implement resident retention programs (i.e. resident functions, promotions,
newsletters etc.)
 Ensure distribution of all company or community-issued notices (i.e. bad weather, emergency etc.)
 Consistently implement policies of the community

Commercial Space
 Oversee commercial tenants and manage vendor relationships

Maintenance
 Maintain community appearance and ensure repairs are noted and completed on timely basis. This
requires regular community inspections and tours.
 Assure quality and quantity of market ready apartments.
 Ensure that models and market ready apartments are walked daily and communicate any service
related needs to maintenance.
 Ensure that all service requests are recorded and communicated appropriately to maintenance.

Miscellaneous
 Responsible for the overall esthetic condition of the property (both interior and exterior) ensuring
that snow removal and landscaping is being properly carried out
 Ensures that the property departments are well organized
 Understands their legal standings in all situations
 Ensures that all information requests and documents are dealt with immediately
 Any other duty as assigned by a Director or Executive Committee member
 Meet tight deadlines
 Managing changeover seasons in May and September
 Adapt to new ideas and emerging situations
 Ability to deal with high stress situations
 Creative problem solving
 Manage the balance between customer service and student discipline.

Qualifications / Required Skills

Qualifications
Education: Recognized College Diploma or University Degree
Skills/Abilities: Must possess superior verbal and written communication skills
Must possess superior budgetary and decision-making ability
Must possess excellent employee management skills
Must be able to handle multiple projects at once
Must be able to provide leadership to staff
Experience Required: Minimum of 2 years industry experience or equivalent management experience
Housing office experience considered an asset

Additional Information

Equal Opportunity Employer
It is Campus Living Centres policy to promote equal employment opportunity for all applicants and
employees. Campus Living Centres does not unlawfully discriminate on the basis of race, colour, religion,
sex, national origin, ancestry, age, physical disability, mental disability, medical condition, marital status or
sexual orientation. Campus Living Centres prohibits the harassment of any individual on any of the
grounds listed above. This applies to all areas of employment including recruitment, hiring, training and
promotion.
If you require accommodation in order to successfully submit an application, please email us to make your
accommodation request at hr@campuslivingcentres.com.

Salary: Salary will be based on experience and education.

Contact Information

Applications must include a current resume and cover letter. Applications must be submitted via email to Ted Bell Director Residence Operations at:

https://workable.com/j/C2ED3857EC

Note: Only selected applicants will be notified if they have been chosen to take part in an interview process.