Job Opportunities > Director, Residence Life – Student Wellness - Campus Living Centres Corporate Office

Director, Residence Life – Student Wellness - Campus Living Centres Corporate Office

updated on 11:43 AM, July 19, 2019
Province: Toronto, Ontario
Position: Director, Residence Life – Student Wellness
Deadline: August 2, 2019
Posted: July 19, 2019

Job Description / Duties

Position Summary and Job Magnitude
Reporting to the Vice President, Student Affairs & Organizational Development and serving on the Senior Leadership Team, the Director, Residence Life – Student Wellness is responsible for the direction and
administration of the residence life program at all on-campus properties operated by Campus Living Centres. This position is critical in the development and implementation of the CLC Residence Life
program, who’s aim is to be recognized in Canadian student affairs as a model program that achieves a high standard of community living, student engagement, and retention while being fiscally responsible.

This position will have a special focus on the development and implementation of special student support initiatives. In particular, a mental health strategy will be created to ensure CLC strives to meet the evolving diverse and dynamic needs of students.

The Campus Living Centres Residence Life program supports the academic mission of our partner institutions in post-secondary education, striving to increase student engagement, student retention, and ultimately student success. To achieve this goal the purpose of the Residence Life program is to create an environment that is supportive of the academic, social, and residential needs of the post-secondary students living within our residence communities. The Residence Life program promotes a high standard of community living that facilitates positive and directed student development. The core values of the Residence Life program include a commitment to equality, respect for diversity, responsible civic engagement, promotion of personal health and wellness, and the opportunity to achieve academic success in a friendly, safe, and secure environment.

Essential Functions and Basic Duties

Student Wellness
• Develop a comprehensive strategy on mental health as it relates to the student experience within post-secondary education. The incumbent will work with a multitude of stakeholders in the development of this strategy that will include residence life staff, campus partners (counseling services, health services, etc.) as well as community agencies. This strategy will include an annual audit of existing mental health programs at various on-campus residence operations.
• The development of a mental health programming tool-kit to serve as a resource to residence life staff.
• The coordination of the annual Campus Living Centres Symposium on Mental Health and the Student Experience.
• Create, lead, and support various new/existing student support initiatives across all CLC properties.

Departmental Responsibilities
• Ensure the CLC Residence Life standards are being upheld by each residence though annual quality assurance audits.
• The development, review, and oversight of all policy and procedures.
• Manage, review, and update residence life related documents including student handbooks, Residence Community Living Standards, Student Resident Agreement, etc.
• Liaise with various Institutional partners, including senior student affairs officers, ensuring a positive client relation while also providing support and insights on current trends/best practices/research/etc.
• Represent Campus Living Centres by engaging with relevant associations and groups that may
• Assist in the preparation of the annual residence life operating budget.
• Responsible for chairing eviction appeal hearings brought forward by students living in Campus Living Centre’s residences.
• Manage and monitor residence life expenses and provide annual reports.
• Support the ongoing growth and development of Campus Living Centres.
• Travel to residences and provide on-site support on a continual basis.

Student Life
• Implement the residence life programming model across all CLC residences; training and empowering the Residence Life Management Team and Residence Advisors to facilitate academic, educational, and social programming.
• Direct the assessment and evaluation processes for all aspects of the Residence Life program, which includes two annual student satisfaction surveys.
• Assess and evaluate the critical components of the residence life program and implement strategies to address problems and leverage strengths.
• Facilitate the Project Teams. These are special projects that improve current practices, innovate new programs, and generally enhance the overall CLC residence life program.
• Remain up to date on current trends in student affairs and educate Campus Living Centres employees. Research, evaluate, and implement programs/services/etc. that support student success and/or enhance the student experience.

Student Conduct, Student of Concern, and Incident Management
• Provide leadership and guidance to residences when managing crisis situations. This may include attending the property at the time of need.
• Provide leadership and guidance to residences when managing high level conduct cases, which may include violence, harm to self or others, sexual violence, or any other case that may involve eviction from residence.
• To review the current conduct system and ensure best practices and associated training's are being implemented.

• Other duties as assigned.

Qualifications / Required Skills

Performance Measurements
Performance will be primarily measured on the following factors:
• Initiative
• Inter-Personal Skills
• Customer Service
• Reliability
• Skill & Knowledge
• Quality of Desired Results
• Adaptability & Flexibility
• Organizing & Planning
• Overall Performance
• Health & Safety


Education/Training: University degree required, Master’s degree or higher preferred.

Experience Required: Minimum of 7 years industry experience or equivalent management experience.

Other: Valid Driver’s License (a company car and gas card will be provided)


• Previous experience living in a college/university residence setting is essential.
• Previous experience working with volunteer student leader organizations.
• Strong business acumen and an ability to create proposals and implement new programs.
• Independently motivated and able to work on projects and work through problems on their own.
• Ability to travel and work from a variety of campuses in any given week.
• Ability to create strong relationships across all departments and campuses to deliver resources and services to all CLC employees, students, and clients.
• Understanding of student development theory.
• Proven leadership and management abilities including the ability to train and supervise new and young professionals.
• Extensive experience developing and facilitating hiring and training processes.
• Highly developed oral and written communication skills.
• Ability to work in a fast-paced environment and solve complex student, staff, and administrative problems.
• Training and experience managing crisis/emergency situations.
• Demonstrated creativity, initiative and an ability to organize and facilitate social and educational events.
• Strong computer skills including the ability to use spreadsheets, databases, and word processing tools to create professional reports.

Additional Information

Working Conditions

Hours per Week: 44 hours (May need to work more as needed)
Indoor/Outdoor: Indoor
Level of Interruption: High level of interruption
Stress Level: Moderate overall stress level
Travel: High level of travel

Equal Opportunity Employer

Start Date: As soon as possible

It is Campus Living Centres policy to promote equal employment opportunity for all applicants and employees. Campus Living Centres does not unlawfully discriminate on the basis of race, colour, religion,
sex, national origin, ancestry, age, physical disability, mental disability, medical condition, marital status or sexual orientation. Campus Living Centres prohibits the harassment of any individual on any of the
grounds listed above. This applies to all areas of employment including recruitment, hiring, training and promotion.

If you require accommodation in order to successfully submit an application, please email us to make your accommodation request at hr@campuslivingcentres.com.

Salary: Salary will be based on experience and education.

Contact Information

Instructions: Applications must include a current resume and cover letter.

Applications must be submitted via ADP Workforce Now:

Special Notes: Only selected applicants will be notified if they have been chosen to take part in an interview process.

Employer Profile

Campus Living Centres is excited to offer an opportunity to join our team as a Director, Residence Life- Student Wellness. Please see the details below: