Job Opportunities > Coordinator, Student Case Management - Ryerson University

Coordinator, Student Case Management - Ryerson University

updated on 12:26 PM, August 15, 2018
Province: Toronto, Ontario
Position: Coordinator, Student Case Management
Deadline: August 28, 2018
Posted: August 15, 2018

Job Description / Duties

The opportunity:

The Coordinator, Student Case Management provides guidance and support to facilitate the resolution of complex issues and support student success. The incumbent will take a proactive role in assessing the University’s policies and practices related to critical student behaviour incidents, recommending changes to policy and practice, and providing education and outreach for staff, faculty and administration. The Coordinator, Student Case Management works with students to address concerns and to refer to appropriate services and resources, developing individual case management plans and uses a solution based approach to provide student care.This individual is a core member of the Student Case Management team and assists with the coordination of meetings.

Qualifications / Required Skills


To help us learn more about you, please provide a cover letter and resume describing how you meet the following required qualifications:

-Completion of a post-secondary degree in social work, counselling, psychology, public health or a related degree.

-Minimum of 5 years of related experience in a university setting with a demonstrated background in residence life, student affairs, community services, etc.

-Knowledge of current issues and best practices regarding student case management, student conduct administration, youth culture, student development theory, and student service delivery.

-Knowledge of legal and human rights legislation, team dynamics and workplace violence, knowledge of community resources for victims of violence, or trauma.

-Strong verbal communication skills, Demonstrated ability to work diplomatically and build relationships with a wide variety of stakeholders and across a diverse population.

-Demonstrated expertise in case management and considerable skill in developing, managing and maintaining a database of student records.

-Highly developed problem solving skills

-Strong research and analytical skills.

-Proficiency with Microsoft Office (e.g. Word, PowerPoint) and email software

Additional Information

This position will be reporting to Marcelle Mullings (Director, Student Advocacy & Accountability) in the Office of the Vice-Provost, Students.

Salary: MAC - C42 ($60,582 - $96,932)

Contact Information

Marcelle Mullings (she/her)
Director, Student Advocacy & Accountability I Office of the Vice-Provost, Students

t:416-979-5000 ext. 3331 I e: mmullings@ryerson.ca

Employer Profile

About Ryerson:

At the intersection of mind and action, Ryerson is on a transformative path to become Canada’s leading comprehensive innovation university. Integral to this path is the placement of equity, diversity and inclusion as fundamental to our institutional culture. Our current academic plan outlines each as core values and we work to embed them in all that we do.

Ryerson University welcomes those who have demonstrated a commitment to upholding the values of equity, diversity, and inclusion and will assist us to expand our capacity for diversity in the broadest sense. In addition, to correct the conditions of disadvantage in employment in Canada, we encourage applications from members of groups that have been historically disadvantaged and marginalized, including First Nations, Metis and Inuit peoples, Indigenous peoples of North America, racialized persons, persons with disabilities, and those who identify as women and/or 2SLGBTQ+. Please note that all qualified candidates are encouraged to apply; however, applications from Canadians and permanent residents will be given priority.

As an employer, we’re working towards a people first culture and we're proud to have been selected as one of Canada's Best Diversity Employers and one of Greater Toronto's Top Employer for 2015, 2016, and 2017. To learn more about our work environment and innovative educational environment, visit http://www.ryerson.ca, check out @RyersonU, @RyersonHR, and @RyersonEDI on Twitter, and visit our LinkedIn company page.