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Job Description / Duties

Student Housing and Residence Life (SHRL) is a vibrant, fast moving department within Student Affairs at UTM and we are looking for a Communications Coordinator to help us tell the story of Housing and Residence, and the student experience. If you are someone who loves being able to use your creative design skills as well as your strong social media background and attention to detail to capture and tell a story this may be your next job. If you are someone who enjoys the details in planning events and welcoming others to consider Student Housing and Residence as their home, and if you enjoy supporting teams on the font lines as they provide customer service and support to our students and guests than you should consider this role within our SHRL team.

Working under the direction of the Assistant Director, Residence Administration currently, the Communications Coordinator is part of the growing Administration team that supports the SHRL department through a number of various ways by determining logistical details and activities for events and/or programming, creating and producing graphic materials and drawings, determining logistical details and activities for events and/or programming and supporting customer service by assisting with our front desk operations. You will handle sensitive and/or confidential information so knowledge and awareness of FIPPA is beneficial. Attention to detail is also important, when organizing materials and designing logistic for special events. At times you will be required to apply established standards when responding to emergencies.

Qualifications / Required Skills

Your responsibilities will include:
Coordinating the preparation and distribution of promotional/outreach materials
Probing for information from clients to determine communication and outreach needs
Verifying that content is consistent with brand identity guidelines
Determining logistical details and activities for events and/or programming
Acting as the first point of contact for general enquiries
Collating and organizing materials
Handling expenses for events
Directing the work of volunteers in defined activities

Qualifications:

Essential Qualifications:
Bachelor's Degree in Communications, Marketing or acceptable combination of education and experience. Diverse certification in areas such as graphic design, photo shop, public relations are beneficial but not mandatory.
Minimum of 3 years of experience working within Student Housing and Residence Life operations and familiarity of the role Student Affairs plays on a post-secondary campus.
Expert knowledge of Adobe Creative Suite 5 (or greater), Microsoft Office, XML, CSS, or equivalent design experience.
Experience writing and editing online content.
Experience with digital and social media platforms and marketing tools such as blogs, RSS feeds, Facebook, Twitter, and chat rooms.
Experience with student database management systems is required, such as eRezLife or StarRez (or equivalent).
Exceptional project coordination skills, specifically as they relate to communications planning (digital and print media).
Excellent written and verbal communication skills, including public speaking skills.
Excellent organizational skills.
Must possess excellent customer service skills and a positive attitude.
Understanding of professional best practices for communications platforms, policy and staff development.
Experience in facilitating partnerships with constituents from a variety of institutional functional areas.
Demonstrated knowledge of customer service and information communication standards of practice in accordance with the Accessibility for Ontarians with Disabilities Act.
Thorough knowledge of the university’s procedures as they relate to the Freedom of Information and Privacy Act and management of confidential student information.

To be successful in this role you will be:
Accountable
Adaptable
Motivated self-learner
Possess a positive attitude
Problem solver
Resilient
Team player

Additional Information

please note this is a term position.

Contact Information

Brenda Slomka
Assistant Director, Residence Administration

Employer Profile

The university’s second largest division, U of T Mississauga has 17 academic departments and offers 156 programs in 92 areas of study. Home to approximately 15,000 students and over 1,000 faculty and staff, the campus houses the Mississauga Academy of Medicine, Centre for Medicinal Chemistry and Institute for Management and Innovation. With its distinctive interdisciplinary programs such as forensic sciences and biomedical communications, U of T Mississauga offers a broad array of continuing education programs and professional masters programs. Established in 1967, the campus features award-winning architecture, robust community partnerships and a dynamic student environment set amongst 225 acres along the Credit River in Mississauga.