Position: Associate Director, Residence Conduct and Conflict Resolution
Deadline: February 12, 2020
Posted: January 30, 2020
Job Description / Duties
The Division of Housing and Ancillary Services is committed to providing a first-class residence experience for over 5,300 Western students while supporting the academic mission of the University and ensuring profitability and cost effectiveness of the Housing operation. We provide thriving residence communities which engage our diverse student population.
Working from the theoretical frameworks and guiding principles of restorative justice and transformational learning, this role supports the behaviour management and discipline practices of Western’s residence communities. Western’s Residences are fully operational 24 hours a day, seven days a week throughout each academic year. Reporting to the Director of Housing and providing leadership to the Coordinator of Residence Conduct (CORC), the Associate Director of Residence Conduct and Conflict Resolution leads the residence conduct and conflict resolution system ensuring effective community management, conflict resolution methodology and educational opportunities are emphasized.
Qualifications / Required Skills
- Master’s degree including studies in Behavioural Sciences, Social Sciences, Criminology, Education or other related discipline
- Certification in Alternative Dispute Resolution training including mediation and restorative justice facilitation an asset
- 5 years’ progressive professional conduct/behaviour management or judicial affairs experience within an academic setting
- Experience with restorative justice practice, mediation training and certification and other alternative dispute resolution experience
- Experience supervising staff and projects
Knowledge, Skills & Abilities:
- Expertise in fact-finding and working with students to deduce how events unfolded based in the balance of probabilities and/or the preponderance of evidence
- Well-developed conflict resolution skills with the ability to handle conflict constructively
- Excellent organizational and time management skills and ability to assess priorities effectively
- Ability to work independently, delegate effectively and make sound decisions
- Results-oriented with an ability to handle many tasks and maintain a high level of individual and team performance
- Ability to efficiently build positive and collaborative working relationships
- Demonstrated ability to interact effectively with individuals at all levels of the organization and the public
- Strong customer service skills to handle inquiries and resolve issues in a professional and timely manner
- High level of integrity and trust, tact and diplomacy
- A well-defined sense of diplomacy and judgement including solid negotiation, crisis management and conflict resolution skills
- Proficient in database management, Outlook and various social media platforms
- Good listening skills and an ability to establish effective routines for excellent communication with all members of the team to maximize productivity
- Accepting and respectful of different personalities and lifestyles
- Strong oral and written communication skills with well-developed presentation skills
- Demonstrated resourcefulness with a strong sense of accountability and initiative
- Requirement to be on-call on a rotational basis throughout the academic year
Interested applicants are asked to visit: https://recruit.uwo.ca to apply online to job reference #18402, by midnight on February 12, 2020.
The University invites applications from all qualified individuals. Western is committed to employment equity and diversity in the workplace and welcomes applications from women, members of racialized groups/visible minorities, Aboriginal persons, persons with disabilities, persons of any sexual orientation, and persons of any gender identity or gender expression.
Accommodations are available for applicants with disabilities throughout the recruitment process. If you require accommodations for interviews or other meetings, please contact Human Resources at firstname.lastname@example.org or phone 519-661-2194.
Since 1878, Western University has been committed to serving our communities through the pursuit of academic excellence and by providing students, faculty, and community members with life-long opportunities for intellectual, social, and cultural growth. We seek excellent students, faculty, and staff to join us in what has become known as the "Western Experience" - an opportunity to contribute to a better world through the development of new knowledge, new abilities, new connections, and new ways to make a difference.