Position: Associate Director, Housing Admissions & Occupancy
Deadline: January 28, 2019
Posted: January 7, 2019
Job Description / Duties
Western’s Residences are a self-funded ancillary within the Division of Housing and Ancillary Services, with annual revenues in excess of $65 million and a staff of 60 full-time and more than 200 student employees. The nine Residences are occupied by students and fully operational throughout the academic year on a 24/7 basis. Western’s rental accommodations are comprised of: 2 apartment buildings, 19 three-story walk up apartment buildings and 170 townhouses, with annual revenues of $10,821,200, with 900 leases.
The University's residences and apartments generate significant revenue and are a key component in Western's recruitment and retention initiatives. Reporting to the Director of Housing, the Associate Director, Housing Admissions & Occupancy is responsible for managing the Residence Admissions Office and Western Apartments’ Rental Offices. Leading from team-based practice, this role ensures ongoing evaluation and implementation of innovative business processes and methods. This role directs admissions and occupancy strategies to all accommodations on campus, and the information systems which support these.
Qualifications / Required Skills
- Honours University Degree preferably with business-related courses including finance, marketing and human resources, or with a CIM designation along with Honours degree
- Master’s Degree in student development, leadership or business preferred
- 8 years’ management experience, preferably in an academic environment
- Leadership experience in supporting and managing a large staff team
- Experience in employee development and performance management skills
- Understanding and experience with the Residential Tenancies Act of Ontario preferred
- Experience with StarRez, PeopleSoft HE, Finance and HR preferred
Knowledge, Skills & Abilities:
- Demonstrated leadership skills to provide leadership support and direction to administrative staff including organizing, prioritizing, and scheduling work assignments
- A collaborative leadership approach and the ability to foster long-term relationships with the University’s many constituencies are critical to the success of the prospective candidate
- Ability to develop consensus within an organizational climate of diverse operational activities
- Excellent interpersonal skills, with well-developed oral and written communications skills, including public speaking and presentations
- The ability to deal with a wide variety of people and personalities and be able to effectively communicate with all levels of the organization, including briefing senior management, committees and student staff members on the status of the residence placements and the admissions process
- Emotional maturity to understand impact and sensitivity of existing policies and protocols including those involving personal financial information or privacy issues
- Demonstrated integrity and ability to maintain principles under internal and/or external pressure
- Ability to develop strategic plans and budgets to manage resources accordingly
- Knowledge of cost estimating, fiscal management principles and procedures
- Excellent troubleshooting and problem-solving skills including the ability to adjust easily to changing priorities and requirements and to work on multiple concurrent projects
- Ability to coordinate and integrate database systems
- Marketing knowledge and expertise is an asset, along with knowledge related to student recruitment initiatives, preferably in an academic environment
- Performance measurement methodologies, including assessment and benchmarking
- Critical thinking and creative problem-solving/conflict resolution that is innovative and forward looking
- Knowledge of the Residential Tenancies Act
Please note, successful applicants will be required to produce a current Police Vulnerable Sector Check from a police service prior to commencing employment.
Interested applicants are asked to visit: https://recruit.uwo.ca to apply online to job reference 15027 by midnight on January 28th, 2019.
The University invites applications from all qualified individuals. Western is committed to employment equity and diversity in the workplace and welcomes applications from women, members of racialized groups/visible minorities, Aboriginal persons, persons with disabilities, persons of any sexual orientation, and persons of any gender identity or gender expression.
Accommodations are available for applicants with disabilities throughout the recruitment process. If you require accommodations for interviews or other meetings, please contact Human Resources at firstname.lastname@example.org or phone 519-661-2194.
Since 1878, Western University has been committed to serving our communities through the pursuit of academic excellence and by providing students, faculty, and community members with life-long opportunities for intellectual, social, and cultural growth. We seek excellent students, faculty, and staff to join us in what has become known as the "Western Experience" - an opportunity to contribute to a better world through the development of new knowledge, new abilities, new connections, and new ways to make a difference.