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Job Description / Duties

Strategic Planning & Goal Setting

• Provides leadership, strategic direction, and coordination in the design, planning, implementation, and assessment of services, programs, and initiatives offered by Student Ancillary Services, including Residence, Off-Campus Housing, and supportive housing services
• Oversees the implementation of strategic direction and guidance; Leads multiple/complex business units and manages operating policies and budgets
• Ensures new business plans and/or changes to existing services and operations are developed and implemented to achieve desired results by reviewing communications plans, business metrics, and resource allocations
• Facilitates multi-year planning for all business units that align with Conestoga’s strategic goals to ensure services provided are of the highest quality and meet budget expectations

Leadership, Management & Staff Direction

• Maintains a high level of staff performance by providing leadership and developing an engaged culture through effective recruitment, selection, onboarding, training, development, and performance management practices
• Supports and provides direction, guidance, mentoring, and support by embracing a coaching model
• Nurtures a positive and collaborative work environment where team members work cross-functionally to achieve common goals

Management & Continuous Improvement of Student Housing Business Units

• Develops comprehensive business plans for each proposed new or expanded business/service based on market research and an analysis of the strengths and weaknesses of the proposed business
• Seeks Executive approval in principle as an initial step in the development of the business plans, including working with vendors in accomplishing targeted outcomes
• Liaises with various business partners comprising of miscellaneous revenue streams to ensure revenue targets are achieved and direct changes are made where necessary to maximize opportunities and respond to customer feedback
• Develops and maintains current business contacts network with a view of seeking out opportunities for new and expanding housing operations and strategic partnerships

Projects & Expansions

• Coordinates the development, monitoring, and implementation of projects with the management team, including but not limited to, new campus development, investments, capital, and equipment installations

Qualifications / Required Skills

• Bachelor’s Degree in Education, Business, Business Management, or a related field of study
• Minimum seven years of relevant experience in Residence and or Purpose-Built Student Housing (PBSH), including rounded and direct experience with residence life, operations, and budget management
• Five years of supervisory experience
• National Association for Behavioral Intervention & Threat Assessment (NABITA) Threat Assessment, Applied Suicide Intervention Skills Training (ASIST), or other mental wellness training would be an asset
• Certification of Project Management Professional (PMP) would be considered an asset
• Experience in managing teams, inter-connected business units, and operations is critical
• Experience managing staff, preferably in a unionized environment is an asset
• Experience working with diverse multicultural communities
• High level of confidentiality and professionalism, and ability to approach sensitive issues with tact, diplomacy, and compassion
• Excellent interpersonal skills with the ability to work collaboratively with and build consensus among multiple stakeholders
• Given the continuous interaction with diverse internal and external clients, client service, conflict resolution, and negotiation skills are critical
• Highly developed leadership skills to guide and direct diverse and complex business units, services, and staff to achieve key performance indicators
• Proficiency and comfort with oral and written presentations and proposals
• Demonstrated computer skills (i.e. Microsoft Office applications, relationship databases, web-based systems, social media)
• Research, analysis, and report generation skills with experience using multiple data sources
• Strong analytical, problem solving, and decision-making skills to identify options and resolve complex issues
• Demonstrated entrepreneurial, marketing, and creative problem-solving capacity
• Excellent planning, organizational, and time management skills needed to evaluate, determine, and assign the correct course of action in a timely and effective manner
• Ability to work at a macro level but also to produce multiple, complex, concurrent deliverables and meet deadlines

Additional Information

Interested applicants may apply to this position with their Cover Letter and Resume combined in one file on Conestoga College's Career website here: https://employment.conestogac.on.ca/ViewCompetition.aspx?id=6883

Salary: Pay band 12 Range; $102,287 – $136,382

Contact Information

Interested applicants may apply to this position with their Cover Letter and Resume combined in one file on Conestoga College's Career website here: https://employment.conestogac.on.ca/ViewCompetition.aspx?id=6883

Employer Profile

Administration Full-time New Position

Reporting to the Executive Director of Student Ancillary Services, the Associate Director of Campus Residence & Housing is responsible for the development, implementation, and management of the student housing programs, which includes contract management for third-party managed agreements. The incumbent develops strategic partnerships with various stakeholders to ensure access to a range of housing and program options for students.

The Associate Director works closely with other departments, including Student Rights & Responsibilities, CARE Team, Accessibility, Recruitment, Finance, and Facilities in the development of service and program delivery strategies and provides consultation and advice to meet performance outcomes.

Successful candidates will be required to conduct work within Ontario and must be available to work on campus as required. It is anticipated that this position will meet the needs of the department through a hybrid work arrangement with 2-3 days on-site.