Position: Assistant General Manager
Deadline: December 17, 2018
Posted: November 23, 2018
Job Description / Duties
Position Summary and Job Magnitude
The Assistant General Manager oversees all aspects of the building operations including: tenant relations, lease signing, office administration, housekeeping, maintenance, finance, and staff development. The Assistant General Manager must possess strong communication skills, both verbal and written, and demonstrate leadership. The Assistant General Manager must be able to delegate responsibilities, organize projects, and establish priorities consistent with company objectives.
Essential Functions and Basic Duties
Maintain and control operational revenues and expenses
Ensure that all collection and control procedures are followed relating to accounts receivable
Ensure monthly and other requested reporting is completed accurately and on time
Sales and Marketing
Oversee Sales & Marketing initiatives as it relates to lease agreements and tenants
Assess and develop target markets
Provide direction for direct marketing initiatives for maximizing tenant occupancy
Ensure the Property Marketing Plan and vision is up to date and fits with your current market area
Creation and implementation of internal sales promotions for maximizing tenant occupancy
Direct and supervise, maintaining strong communication with all staff members and internal departments at the property
Ensure legislated policies are followed, including Health & Safety
Maintain a detailed “Log” to communicate to others
Ensure that a Complaint Log is utilized to properly document complaints and responses
Organizing the office to ensure all files and information are easily found
Coordinate policy changes as they are released corporately
Ensures that that the safety, well-being, and concerns of all tenants are being met in a respectful and efficient manner
Ensures that all required tenant documentation is received
Inspect the properties regularly to determine required repairs, maintenance and capital improvements
Monitor maintenance costs and compliance on contracts
Approval of all maintenance and repairs with vendors, and ensure that the property is being taken care of at all times
Responsible for the overall esthetic condition of the property (both interior and exterior) ensuring that snow removal and landscaping is being properly carried out
Ensures that the property departments are well organized
Understands their legal standings in all situations
Ensures that all information requests and documents are dealt with immediately
Any other duty as assigned by a Supervisor, Director or Executive Committee member
Meet tight deadlines
Adapt to new ideas and emerging situations
Ability to deal with high stress situations
Creative problem solving
Strong understanding of the residential and condominium markets
Strong foundation in leasing and lease negotiations
Knowledgeable on the Residential Tenancy Act (RTA)
Health & Safety
Providing equipment, materials and protective devices (e.g. guards on machines, personal protective equipment, etc.) that are maintained and are in good condition.
Ensuring equipment, materials and protective devices are used properly and in a safe manner.
Providing information, instruction and supervision to employees to protect the health and safety of the employees.
Appointing competent, qualified supervisors.
Providing (upon request), in a medical emergency, information in the possession of the employer, including confidential business information to a legally qualified medical practitioner, and to such other persons as may be required by law.
Providing all employees with training with regards to all health and safety policies and procedures.
Acquainting an employee or a person in authority over an employee with any hazard in the workplace and in the handling, storage, use, disposal and transport of any article, device, equipment or a biological, chemical or physical agent.
Affording assistance and cooperation to the Joint Health and Safety Committee (JHSC) or a Health and Safety Representative (HSR) in the carrying out of their functions.
Only employing a worker over the prescribed age.
Not knowingly permitting in or about the workplace anyone under the prescribed age.
Taking every precaution reasonable in the circumstances for the protection of an employee.
Providing to the JHSC or HSR with the results of a report relating to occupational health and safety (including written copies of the relevant portions if available). The employer must also advise employees of the results of a report and, if the report is in writing, make available on request copies of the portions concerning occupational health and safety.
Responding in writing within 21 days to any health and safety recommendations submitted by the JHSC or HSR.
Posting a copy of the OHSA and pertinent regulations in an accessible workplace location.
Qualifications / Required Skills
Education: Recognized College Diploma or University Degree
Skills/Abilities: Must possess verbal and written communication skills
Must possess decision making ability
Must be able to handle multiple projects at once
Must be able to provide leadership to staff
Experience Required: Minimum of 1 year industry experience or equivalent administrative experience
Equal Opportunity Employer
It is Campus Living Centres policy to promote equal employment opportunity for all applicants and employees. Campus Living Centres does not unlawfully discriminate on the basis of race, colour, religion, sex, national origin, ancestry, age, physical disability, mental disability, medical condition, marital status or sexual orientation. Campus Living Centres prohibits the harassment of any individual on any of the grounds listed above. This applies to all areas of employment including recruitment, hiring, training and promotion.
If you require accommodation in order to successfully submit an application, please email us to make your accommodation request at firstname.lastname@example.org.
Applications must include a current resume and cover letter. Applications must be submitted to our Ted Bell Director Residence Operations at: