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Job Description / Duties

The Residence Life Community Supervisor (RLC) is responsible for contributing to a welcoming, safe and inclusive residence community conducive to living, learning and student success. The incumbent will be present in residence and on-campus during working hours and will interact with students daily through a multitude of interactions (community management, programming, Residence Life student staff, Residence Council, and regular community check ins). The incumbent is responsible for the mentorship and coaching of student employees, including implementing the annual hiring processes, August training session development and facilitation, student staff employee recognition initiatives, and mediating minor conflicts and performance management concerns. Under the supervision of the Manager, Residence Life, the Residence Life Community Supervisor will review the Intentional Conversation Logs, and program proposals submitted via StarRez. The incumbent will conduct monthly check in meetings and will facilitate weekly student staff meetings in consultation with the Manager, Residence Life and Student Development Specialist and will communicate any concerns identified.

The incumbent is responsible for overseeing and attending residence life programming including the planning, implementation and evaluation of the Residence Life programming model for students to ensure that the operational objectives of the Residence Life program are achieved. The incumbent is responsible for the delivery of programming to residents in line with established curriculum and learning outcomes. This will include implementing large scale programs in collaboration with campus and community partners and ensuring appropriate learning opportunities are provided to students.

The incumbent will support students and the residence life team through intervening in a variety of complex cases where behavioural issues and mental health concerns often overlap. This may include reviewing lower level conduct concerns (such as noise violations, guest violations, violations of the alcohol protocol, etc.) or peer helping concerns (such as suitemate conflicts, general stress and anxiety, homesickness, etc.) via StarRez and will apply a variety of educational and restorative practices as needed. The incumbent will review suitemate complaints and will mediate student conflicts and work with students to find agreeable outcomes. They will escalate mid-to-high level of concerns to the Manager, Residence Life and/or Student Development Specialist, dependent on the unique individual’s needs.

Due to the nature of this work, the incumbent will be required to work independently; ensuring strategic and operational objectives of the Residence Life program and College are achieved. The incumbent is part of an on-call team and is expected to be available to respond to calls and assess situations for response and intervention.

The incumbent will be expected to work evenings, weekends, and holidays as required.

Please Note: This been designated as on-campus and is expected on-site 100% of the time, incumbent will also be required to travel regularly to all sites. There is no requirement to live in for this position. However, a 1-bedroom on-site apartment will be offered to the incumbent as a taxable benefit.

Qualifications / Required Skills

What We Are Looking For:
Completion of a three (3) year diploma or degree in Counselling, Social Sciences/Services, Leadership, Community Studies, Education, or Human Resources Management Diploma/Degree or related discipline. Along with ASIST, First Aid CPR and other trainings and certifications such as Mental Health First Aid, Non-crisis intervention, student conduct administration training, would be an asset.

At least two (2) years of related working experience that includes:
- Previous work experience in a college or university environment.
- Previous work experience in a customer-based environment
- Previous work experience in a residence life environment is considered an asset
- Experience supervising student employees and working with diverse student group
- Experience motivating employees, team building, and human resource management
- Solid understanding of student development, student issues and needs of students
- Experience in developing, implementing and monitoring service excellence
- Strong and effective communicator with the ability to reconcile significantly diverse viewpoints, foster cooperation and work collaboratively within and across various departments
- Experience working with multiple internal partner
- Complex problem-solving skills
- Ability to foster a team environment
- Experience in mediation and crisis intervention
- Experience in contributing and supporting an inclusive living and learning environment

In addition, you can demonstrate that you have:
- Well-developed and strong interpersonal skills (effective communication, active listening skills, consensus building, conflict resolution etc.)
- Flexible and creative thinking, and ability to adapt approach based on scenario that could change in the moment.
- Apply conflict resolution skills, and the ability to problem solve and make difficult and informed decisions through a demonstrated ability to deal with disruptive students, belligerent supporters (e.g., parents, guardians), and stressful situations (e.g., emergency calls and response, discipline).
- Sound knowledge of administrative practices and procedures, preferably in an educational setting – including an understanding of student self-governance (i.e., Residents’ Council).
- Ability to exercise independent judgment and initiative to solve problems daily.
- Ability to use spreadsheets, Microsoft office, database software, email and electronic calendar systems.
- Demonstrates initiative, flexibility, resilience and adaptability.
- Proactive and self-starting.
- Receptive to new ideas, responds and adjusts easily to changing work demands and circumstances.

Additional Information

How To Apply
External candidate can apply by visiting our website: http://www.FlemingCollege.ca/Careers

Equity, Diversity & Inclusion
Fleming College is committed to building diverse, equitable, inclusive, and accessible learning and working environments. We welcome those who would contribute to the further diversification of our Staff, our Faculty and our Administration including, but not limited to, women, racialized persons, Indigenous peoples, persons with disabilities, and persons of any sexual orientation or gender identity to apply.

We believe in and promote the rights of all persons with disabilities and commit to ensuring accommodations available throughout the recruitment, selection and/or assessment process to applicants with disabilities. If selected to participate in the recruitment, selection and/or assessment process, please inform our Human Resources staff of the nature of any accommodation(s) that you may require to ensure your equal participation. To obtain a copy of this document in another format please e-mail HR@flemingcollege.ca.

Salary: $66909.00 to $83635.00 Annually

Contact Information

For more information about this role and to apply, please visit our website: http://www.flemingcollege.ca/Careers

For any questions about the Residence Life Community Supervisor role, please contact Olivia Winder, Manager, Residence Life, directly at olivia.winder@flemingcollege.ca

Employer Profile

Fleming is located in the heart of the Kawartha Lakes Region in Central Ontario, Traditional Mississauga Anishinaabe Territory and covered by the Williams Treaties,1923... a beautiful place to live and work, surrounded by natural beauty and a mere 90 minutes north-east of Toronto. The College’s 6,800 full-time and 10,000 part-time students, including hundreds of international students from countries around the world, attend at campus locations in Peterborough, Lindsay, Haliburton and Cobourg. Fleming offers more than 100 full-time programs in Environmental and Natural Resource Sciences, Fine Arts, General Arts and Science, Technology, Skilled Trades, Community Development, Health, Business, and Justice as well as other Continuing Education courses.

We are also extremely proud of our more than 85,000 Fleming alumni who are contributing to their communities in the region, across the province and around the world.