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Job Description / Duties

Student Housing Assistant
Date Posted: 04/23/2024
Req ID: 37066
Faculty/Division: UofT Scarborough
Department: UTSC:Student Housing & Residence Life
Campus: University of Toronto Scarborough (UTSC)
Position Number: 00041779

The Department of Student Housing and Residence Life at the University of Toronto Scarborough is committed to creating an inclusive and welcoming environment that is conducive to students’ personal and academic success. Our department is responsible for planning and directing all aspects of the University of Toronto Scarborough’s student residences in order to provide accommodations and a community that promotes the development of our students. We work collaboratively with student service professionals across the campus in order to provide a wide range of activities, services and supports to enhance the quality of student experience.

This search aligns with the University’s commitment to strategically and proactively promote diversity among our community members (Statement on Equity, Diversity & Excellence). Recognizing that Black, Indigenous, and other Racialized communities have experienced inequities that have developed historically and are ongoing, we strongly welcome and encourage candidates from those communities to apply

Your opportunity:
As a Student Housing Assistant, you will work in a team environment providing front-facing reception and services to our students. In this role, you will also provide proactive, customer-friendly front-line service over the telephone, in person, by e-mail and social media to prospective and current students, faculty, staff and the public. You will respond to routine enquiries and make appropriate referrals when necessary and investigate and resolve routine issues and minor complaints. As the Student Housing Assistant, you will provide information about UTSC’s residence procedures and may introduce variations to established procedures in order to solve routine problems as directed by your Supervisor or the Director, Housing & Residence Life.

More specifically, your duties will include, but are not limited to: entering data and retrieving information from databases (including working with ACORN, a student information hub and StarRez, a residence application and information system); arranging appointments; maintaining files and records; assisting with organizing special events; producing a variety of routine email correspondence and notifications; processing residence applications; assisting with the coordination of check-in and check-out activities and orientation to residence, and assisting with formatting and proofreading documents and informational materials.

Your responsibilities will include:
Responding to enquiries within the defined scope of the role and redirecting as appropriate
Providing detailed information on program and/or course eligibility requirements, procedures, policies and deadlines
Providing information to applicants on status of application (e.g. uses StarRez system to access student files and inform students on their application status and makes appropriate adjustments)
Booking rooms and arranging appropriate accommodations (e.g. check-in/check-out activities, move-in and residence orientation)
Troubleshooting and resolving routine issues (e.g. replacement of lost keys)
Disseminating information (e.g. provides information to students on: off-campus housing services, residence options, fees, amenities, residence life programs and student groups, housekeeping, maintenance needs, residence council)
Coordinating meeting schedules, agendas, materials, action and follow-up items
Determining logistical details and activities for events and/or programming (e.g. preparation of notices, invitations, attendance lists, registration, selling tickets)

Essential Qualifications:
Advanced College Diploma (3 years) or acceptable combination of equivalent experience.
Minimum three years of experience in a customer service position in a post-secondary institution
Strong customer service skills
Sound interpersonal, problem-solving, and organizational skills
Strong oral and written communication required
Ability to exercise sound judgment, tact, sensitivity and ability to serve a diverse student population
Ability to prioritize work, particularly during peak periods and meet deadlines
Proficient using Microsoft Word, Outlook, PowerPoint
Ability to demonstrate professionalism and diplomacy in working with University staff, students, parents and landlords
Attention to detail and ability to maintain accuracy
Applicants are expected to show evidence of a commitment to equity, diversity, inclusion, and the promotion of a respectful and collegial learning and working environment

Assets (Nonessential):

Knowledge of UTSC and its student services
Experience with a residence management database (e.g. StarRez) and Student Information Systems

To be successful in this role you will be:

Approachable
Organized
Patient
Problem solver
Resourceful
Tactful

Notes:

A full job description is available upon request from the UTSC HR Office.
Please apply to this position through our careers site: https://jobs.utoronto.ca/job-invite/37066/


Closing Date: 05/08/2024, 11:59PM ET
Employee Group: USW
Appointment Type: Budget - Continuing
Schedule: Full-Time
Pay Scale Group & Hiring Zone:
USW Pay Band 07 -- $58,012 with an annual step progression to a maximum of $74,189. Pay scale and job class assignment is subject to determination pursuant to the Job Evaluation/Pay Equity Maintenance Protocol.
Job Category: Student Services

Lived Experience Statement
Candidates who are members of Indigenous, Black, racialized and 2SLGBTQ+ communities, persons with disabilities, and other equity deserving groups are encouraged to apply, and their lived experience shall be taken into consideration as applicable to the posted position.

All qualified candidates are encouraged to apply; however, Canadians and permanent residents will be given priority.

Diversity Statement
The University of Toronto embraces Diversity and is building a culture of belonging that increases our capacity to effectively address and serve the interests of our global community. We strongly encourage applications from Indigenous Peoples, Black and racialized persons, women, persons with disabilities, and people of diverse sexual and gender identities. We value applicants who have demonstrated a commitment to equity, diversity and inclusion and recognize that diverse perspectives, experiences, and expertise are essential to strengthening our academic mission.

As part of your application, you will be asked to complete a brief Diversity Survey. This survey is voluntary. Any information directly related to you is confidential and cannot be accessed by search committees or human resources staff. Results will be aggregated for institutional planning purposes. For more information, please see http://uoft.me/UP.

Accessibility Statement
The University strives to be an equitable and inclusive community, and proactively seeks to increase diversity among its community members. Our values regarding equity and diversity are linked with our unwavering commitment to excellence in the pursuit of our academic mission.

The University is committed to the principles of the Accessibility for Ontarians with Disabilities Act (AODA). As such, we strive to make our recruitment, assessment and selection processes as accessible as possible and provide accommodations as required for applicants with disabilities.

If you require any accommodations at any point during the application and hiring process, please contact uoft.careers@utoronto.ca.

Qualifications / Required Skills

Essential Qualifications:
Advanced College Diploma (3 years) or acceptable combination of equivalent experience.
Minimum three years of experience in a customer service position in a post-secondary institution
Strong customer service skills
Sound interpersonal, problem-solving, and organizational skills
Strong oral and written communication required
Ability to exercise sound judgment, tact, sensitivity and ability to serve a diverse student population
Ability to prioritize work, particularly during peak periods and meet deadlines
Proficient using Microsoft Word, Outlook, PowerPoint
Ability to demonstrate professionalism and diplomacy in working with University staff, students, parents and landlords
Attention to detail and ability to maintain accuracy
Applicants are expected to show evidence of a commitment to equity, diversity, inclusion, and the promotion of a respectful and collegial learning and working environment

Assets (Nonessential):

Knowledge of UTSC and its student services
Experience with a residence management database (e.g. StarRez) and Student Information Systems

Additional Information

Please apply to this posistion through our careers page at: https://jobs.utoronto.ca/job-invite/37066/

Salary: 58,012

Contact Information

humanresources.utsc@utoronto.ca

Employer Profile

About us:

The University of Toronto Scarborough is a place of energy, enthusiasm and passion. Our commitment to inclusive excellence attracts the brightest learners, scholars and employees from around the globe. Our success has been made possible by the opportunity given to us by our Indigenous hosts to operate on their territory, and we cherish our continuing partnerships with these communities. The University of Toronto Scarborough is an exciting campus with unlimited potential. Join us on our journey.