Position: Residence Life Manager
Deadline: July 2, 2021
Job Description / Duties
Reporting to Associate Director, Residence Life, the Residence Life Manager (RLM) is responsible for the development and administration of residence life in their assigned residence hall(s). The position plays a central role in Student Housing and Hospitality Services in fostering empowering communities of support to enhance the living and learning experience, and to support and enhance the development, education, and wellness of our residents.
The Residence Life Manager will be a live in, in an assigned apartment in their residence area, is expected to be highly visible in their assigned halls and participate in a rotating on-call schedule. Frequent irregular hours including extended workdays; attendance at evening and weekend meetings, programs and functions. The Residence Life Manager is expected to dine on a regular basis in the residence dining hall and to interact with students and staff.
Staff Supervision and Development:
- Provide leadership, support, ongoing training and supervision of floor fellow teams.
- Coordinate annual selection process and regular evaluations that ensure opportunities for student input and feedback, and staff development.
- Coach and direct floor fellows in their interactions with and support of students.
Student Support and Crisis Management:
- Communicate, explain and clarify residence living standards to students, mediate conflict, facilitate community, and promote resolution of behavior problems.
- Counsel students with personal, academic and career concerns and make appropriate referrals to campus resources.
- When necessary serve as a Disciplinary Officer, in the context of supporting and developing students.
- Respond and provide direction in dealing with any student crisis/emergency situation according to McGill University protocols.
Student and Community Development:
- Actively promote opportunities for student participation in Student Housing and Hospitality Services and McGill’s community.
- Initiate and implement programs to promote student learning through collaboration with members of the Residence Life Office, Student Housing and Hospitality Services and McGill’s community.
- Develop an environment that is conducive to academic success by coordinating and implementing a community-building model, in line with Student Housing and Hospitality Services Mission and Values.
- Assess and support residents’ social, academic and personal needs.
- Collaborate with each sub-unit of Student Housing and Hospitality Services to ensure high level of support and services to students.
- Membership in Student Housing and Hospitality Services workgroups and on-campus committees.
- Respond to inquiries and concerns from students and parents.
- Complete and submit written documentation for all significant student interactions in a timely fashion.
- Administrate training and programming budget; submit all relevant forms and reports according to University guidelines.
- Assist the Residence Life Office with program development, delivery and evaluation.
Qualifications / Required Skills
- Undergraduate degree
- Three (3) years' related experience
Other Qualifying Skills and/or Abilities:
Graduate degree or professional work experience in Residence Life preferred. Student Affairs and/or Residence Life experience required. Strong interpersonal, communication skills and the ability to effectively work and interact respectfully within a diverse and inclusive environment. Demonstrated leadership and supervisory abilities are required. Demonstrated ability to exercise judgment and take initiative when applying a variety of policies, procedures and identified best practices. Experience with the management of large teams of student staff. Experience working with unionized staff an asset. Proven record of accomplishment of program development focused on community-building and living/learning opportunities within the residence context. Proven ability to maintain confidential student records, including personnel files and communication logs. Well-versed in the subjects of equity and diversity and program development in these areas would be an asset. Proven ability to exercise flexibility when handling changes within an organization. Proficient in the use of social media and MS Office suite. Experience with basic financial principles. English spoken and written. French proficiency is an asset.
Flexible work schedule, hours may be outside of 9-5. (Live-in position. Must be available day/night/weekends, rotating on-call shifts. The work has seasonal peaks and an annual cycle).
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