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Job Description / Duties

JOB PURPOSE:
In advancing the Division of Students’ vision as ‘Partners in Student Success the Residence Life
Coordinator role is primarily responsible for the day-to-day management of residence support
staff, educational initiatives, community development, student behaviour and support in the
undergraduate residences. The role develops and promotes activities that support student
development and student life objectives at York University. As a front-line manager, the
Residence Life Coordinator role supervises the day-to-day activities of the residence staff
ensuring delivery of excellent service and support to the residents.
This is a live-in position and requires availability on weekends and evenings, and to be on-call
24 hours on a rotational basis.

MAJOR DUTIES:

Residence Life
• Proactively contributes to student success fostering personal growth and leadership
development.
• Works with colleagues to integrate relevant theories and practices to create a safe,
inclusive, and welcoming residence environment.
• Supports and advises student residence councils and residence committees.
• Supports the development and administration of the residence life curriculum
• Develops lesson plans and guides for student staff and volunteer programming efforts.
• Submits regular written reports documenting developments in residence including
incidents, key issues of concern, student and staff conduct, as well as programs and
activities.
• Advises the Assistant Director, Residence Life on matters of policy and contributes to the
development and implementation of policies.
• Participates in regular meetings with the Residence Life management team.
• Maintains relevant files necessary for the operation of the residence life program.
• Attends to all necessary preparations for the opening of the residences and the start of
the year in conjunction with Housing Services as appropriate.
• Attends to all necessary details relating to the closing of the residences and end-of-theyear activities, in conjunction with Housing Services as appropriate.
• Keeps assigned communication channels (e.g., websites and social media) up to date.

Student & Campus Community Support
• Participates in a rotating 24-hour professional staff on-call system.
• Maintains regular hours in the office for drop-in availability to students and staff.
• Responds to emergency and crisis situations (e.g., accidents, mental health crisis, sexual
violence reports/disclosure, medical emergencies, extremely disruptive or destructive
behaviour, assaults, criminal activity) and notifies the Manager, Residence Life and/or
Assistant Director, Residence Life, and other University personnel as appropriate.
• Acts as a resource person to students in cooperation with other residence staff and makes
appropriate referrals (academic, financial, personal, etc.).
• Ensures that all residents are informed of emergency procedures shortly after their arrival.
• Maintains a presence in the community and makes an effort to know residents.

College Life & Student Engagement
• Actively promotes opportunities for student engagement in College Life including
academic, educational and co-curricular programs offered by the College Office. Where
applicable, promotes student engagement opportunities for other student populations in
residence, such as, York University English Language Institute students and international
students.
• Works collaboratively with the College Head to develop residence programs that build
strong connections with the College and with students’ academic disciplines.
• Participates in meetings of the local college and/or staff responsible for programs involving
other student populations living in residence. Contributes to the development of initiatives
to engage residence students in College Life and/or other program specific student
engagement opportunities.
• Maintains regular communications with the College Head and/or staff responsible for other
student populations in residence with an aim to building links between Residence Life and
the College and/or other programs housing students in residence, coordinating
programming efforts, and responding to students’ needs in a seamless fashion.
• Fosters amongst residents, appreciation for the benefits of engagement in their College
community.
• Establishes collaborative relationships with College Council and Faculty student
governments to support orientation, move-in and initiatives throughout the academic year.
Community Relations
• Promotes safety, inclusion, and equity within residence.
• Handles student conduct issues and critical incidents coordinating with the Office of
Student Community Relations (OSCR). Educates students on the Code of Student Rights
and Responsibilities (The Code).
• Liaises with Housing Services on issues relating to staff selection, residence applications
and placements, and facilities issues.
• Participates in various committees within the Division of Students and the broader
University community as designated by the Assistant Director, Residence Life.

Human Resources
• Recruits and hires Dons, Porters, program delivery staff and others for residence(s) in
collaboration with the Manager, Residence Life.
• Develops training programs for residence staff.
• Participates in development of other student leadership positions.
• Evaluates and manages job performance of residence staff. Conducts Performance
Management meetings and disciplines residence staff when necessary.
• Regularly meets with residence staff to discuss operational issues.
• Follows-up with residence staff regarding required reporting and documentation.

Finance
• Manages and controls Residence Life A

Qualifications / Required Skills

Education:
University undergraduate degree with preference given to a graduate degree in a related field of study (i.e., equity, education, social work, public health, gender studies, or psychology) or equivalent combination of education and experience.

Experience:
Residence Life training, with 2-3 years related residence life leadership experience, preferably in a post-secondary setting, with exposure to a broader student life perspective. Experience with supervision, human and financial resource management and crisis intervention is preferred.

Skills:
Excellent communication (oral and written) skills, initiative, ability to work independently and in a team, excellent organizational skills, excellent interpersonal skills and cross-cultural sensitivity, conflict mediation, superior problem solving and crisis management skills, knowledge of student development, anti-oppressive, and leadership theory or other related theories, strong commitment to and understanding of equity and justice through praxis, strong understanding of post-secondary residence and campus life, strong leadership, coaching and team building skills in order to foster an environment of trust and collaboration, demonstrated commitment to excellence and proven ability to achieve results, effective analytical and research skills, balanced with innovative thinking. Proficient with MS Office Suite (i.e. Word, Excel and PowerPoint) and email applications. Experience with eReports, databases and residence life applications is an asset. Demonstrated commitment to the values of creating student success: Care, Collaboration, Accountability, Respect, Innovation, Excellence and Inclusion.

Additional Information

Apply at https://jobs-ca.technomedia.com/yorkuniversity/

Salary: $68,960 - $74,862 (FTE annual)

Contact Information

jnickie@yorku.ca