Search OACUHO

Job Description / Duties

The primary purpose of the Residence Life Coordinator (RLC) position is to plan, implement and critically analyze the Residence Education components of Residence Services operations. In particular, the RLC supports student success by fostering healthy and engaging student communities, connecting students with various resources and the broader campus, and holding accountable students who disrupt or undermine those efforts. The RLC is primarily responsible for Residence Education Team (RET) operations in an assigned building or area. The RLC also shares responsibility with peers for RET operations that span multiple buildings or areas.

The RLC reports to the Manager, Residence Life. Due to the nature of Residence Education operations, some early morning, late evening, overnight, weekend and holiday work is required. Workloads are heavier at peak periods, especially mid-March through mid-April and mid-August through mid-September.

The RLC must live on campus in an assigned unit. The RLC is provided a taxable benefit for housing.


Summary of Key Responsibilities (job functions include but are not limited to):

• Identifying student needs, whether concerning one person or many, and either responding directly or escalating / referring the issue to appropriate staff
• Coordinating and participating in the residence on call system so as to ensure urgent incidents receive appropriate response and attention
• Upholding the Community Standards, from promoting positive behaviour to addressing alleged violations, with a focus on balancing learning opportunities, personal accountability and community well-being
• Contributing to the development and assessment of priorities, plans, policies and procedures, especially by incorporating student and organizational perspectives
• Managing student staff, first and foremost by ensuring they are prepared for and concentrating on the purpose and other priorities outlined above
• Recruit, select, train and supervise 62 Community Advisors (CAs), 7 Senior CAs and 1 Training and Orientation Facilitator

At all times, the RLC upholds and seeks to achieve Residence Services' vision, mission and values. The RLC role models an efficient, results-oriented, critical-thinking perspective. The RLC embraces opportunities for self-improvement, responds objectively to criticism and manages ambiguity with patience. The RLC guides students, including staff and volunteers, towards appropriate resources to help them take ownership of their concerns and challenges, as opposed to solving such issues for them. The RLC champions academic and other educationally purposeful initiatives.

Qualifications / Required Skills

• Undergraduate degree required, with a concentration in a related field strongly preferred; a combination of education and experience may be considered
• At least two years of experience as a resident advisor / community advisor in higher education residence is required
• At least one year of experience in a senior resident advisor / community advisor in higher education housing is preferred
• Professional and/or graduate degree in a related field preferred
• Experience managing conflict, criticism and contentious issues required
• Experience working in a campus residence environment is required
• Experience interacting with demanding customers or clients strongly required
• Experience supporting and/or facilitating student success strongly required
• Experience responding to emergencies or urgent / distressing situations strongly required
• Demonstrated experience planning and implementing major initiatives in alignment with broader organizational priorities
• Demonstrated experience managing objectives that may only be achieved gradually, after revisiting tasks or re-engaging other stakeholders multiple times
• Demonstrated highly effective verbal, written and cross-cultural communication skills
• Demonstrated highly effective documentation, organizational and administrative skills
• Demonstrated highly effective computer skills and an aptitude for quickly adapting to make the best use of new software
• Demonstrated aptitude for effectively supervising young adults
• Demonstrated aptitude for motivating and coaching students from diverse backgrounds
• Demonstrated aptitude for managing ambiguity and adapting to change
• Possessing a valid driver's license strongly preferred. In order to operate a University vehicle safely, employees must have a valid driver's license for the type of vehicle they are driving, a minimum class 5 driver's license with no current suspensions and fewer than six (6) demerits. Not have a graduated (GDL), learner's, probationary, or motorcycle/moped only license. A current Driver's Abstract must be provided on request.

Additional Information

Apply online at: https://careers.ucalgary.ca/jobs/10595473-residence-life-coordinator-ancillary-services

Salary: Specialist/Advisor Job Family Phase 2: $47,938.80 - $58,913.40

Contact Information

Hae-Won Son (she/her)
Interim Manager, Residence Life
haewon.son@ucalgary.ca

Employer Profile

The University of Calgary is Canada’s leading next-generation university – a living, growing and youthful institution that embraces change and opportunity with a can-do attitude. Located in the nation’s most enterprising city, the university is making tremendous progress on its Eyes High journey to be recognized as one of Canada’s top five research universities, grounded in innovative learning and teaching and fully integrated with the community it both serves and leads. The University of Calgary inspires and supports discovery, creativity and innovation across all disciplines. For more information, visit ucalgary.ca.