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Job Description / Duties

Trent University is actively committed to creating a diverse and inclusive campus community and encourages applications from all qualified candidates. Trent University offers accommodation for applicants with disabilities in its recruitment processes. If you require accommodation during the recruitment process or require an accessible version of a document/publication, please contact Human Resources.

JOB PURPOSE:

The Student Housing Coordinator is one of two Student Housing staff working at the Durham campus overseeing the residence operation. The coordinator is responsible for the administration of the residence life program, service centre, access control, and day to day management of the residence. The incumbent will be responsible for creating and maintaining a safe, supportive, inclusive, and learning-oriented community for staff and students. As the first point of contact for escalated matters, they will work in collaboration with colleagues and campus partners to resolve a broad range of complex matters. The Student Housing Coordinator lives on campus in a designated University apartment and is part of a biweekly on-call rotation.


KEY ACTIVITIES:

Responsible for the day-to-day management of the residence life program, service centres, access control, and operations of the residence.
Provide direct supervision of approximately 20 student employees, including facilitating hiring, training, and performance management.
Facilitate the development of a positive community in residence through implementation of the residence learning model, maintaining a presence within the residence, and establishing positive relationships with students and staff.
Respond to student conduct and student wellness cases in the building including investigating reports, assessing levels of responsibility, managing risk, and determining overall incident resolution. Refer high-level cases to the Assistant Director or other policy holders at the University.
Provide support to residents and guests through managing related concerns that arise and making referrals to appropriate campus resources as required.
Maintain accurate and timely StarRez records following established departmental processes, procedures and expectations.
Establish service centre objectives, hours, policies, and procedures for Durham residence.
Collaborate and work closely with peers, campus, and lease partners to facilitate a safe and supportive residence experience that aligns service standards between the campuses.
Oversee access control by maintaining the housing key management system for the residence. Working collaboratively with the Service Centres & Operations Coordinator on developing and implementing procedures related to auditing and the security of all keys including master, sub-master, staff keys, and building access control.
Work with and refer facilities concerns to the Facility Services Coordinator ensuring that facility needs are being met within Durham residence.
Participate in a biweekly on-call rotation to provide after-hours support to staff and students living and working in the Durham residence.
Other duties as assigned.

Qualifications / Required Skills

EDUCATION REQUIRED:

Honours Degree (4 year) required.
Master's Degree with a focus in related fields including, but not limited to, Education, Social Work, and Psychology is an asset.
Hospitality Management Certification is an asset.


EXPERIENCE/QUALIFICATIONS REQUIRED:

Minimum of three (3) to four (4) years of professional experience related to providing direct service to students in a post-secondary environment.
Two (2) years’ experience in responding to crisis situations.
Excellent communication and interpersonal skills.
Demonstrated ability to exercise judgement and use initiative in applying and interpreting a variety of procedures, policies, and practices.
Highly self-motivated and directed.
Demonstrated ability to work independently and successfully in a team oriented, collaborative environment.
Demonstrated skills in, and commitment to, customer service and continuous improvement.
Excellent assessment skills to identify, negotiate, respond, and resolve complex situations involving young adults in crises.
Criminal Records Check, including a Vulnerable Sector Check will be required as a condition of employment.
Must be available weekends and evenings for regular office hours and after-hours responsibilities and for weekend on call on a rotational basis.
Ontario G class drivers' licence or equivalent with access to a vehicle.

Additional Information

Additional Information:

The position is “live-in” with an assigned University apartment provided at a discounted rate, paid by payroll deduction. The apartment is semi-furnished and includes high speed internet, access to a computer, and all utilities. The department also supports the professional development of its team members.

Salary: $66,018 - $77,944 per annum i.e. $2,539.17 - $2,997.84 bi-weekly

Contact Information

To Apply: Those interested in applying are asked to submit a cover letter, resume and application form (if applicable), by email to jobs@trentu.ca (Microsoft Word or Adobe PDF) no later than the above closing date at 4:00 p.m. Please note your full name and the job title in the subject line of your email (i.e. First and Last Name – Job Title). Applications from external candidates will be considered only when accompanied by a completed Employment Application Form.

Employer Profile

One of Canada's top universities, Trent University was founded on the ideal of collaborative learning that's personal, purposeful and transformative. Consistently recognized nationally for leadership in teaching, research and student satisfaction, Trent attracts excellent students from across the country and around the world. Here, undergraduate and graduate students connect and collaborate with faculty, staff and their peers through diverse communities that span residential colleges, classrooms, disciplines, hands-on research, co-curricular and community-based activities. Across all disciplines, Trent brings critical, integrative thinking to life every day.