Job Opportunities > Director, Residence & Ancillary Services - Olds College of Agriculture and Technology
Position: Director, Residence & Ancillary Services
Deadline: June 16, 2023
Job Description / Duties
The Opportunity - Director, Residence & Ancillary Services
The role of the Director is to contribute to the strategic leadership of the College and to provide operational leadership to the Residence and Ancillary Services teams in support of Olds College’s strategic plan and social purpose of “Transforming agriculture for a better world”.
The successful candidate has a proven record of innovation and growth; a business mindset with a net revenue contribution; stakeholder engagement; development of partnerships and collaborative relationships both internal and external to the organization.
The Director of Residence and Ancillary Services is responsible for overseeing Olds College's Residence and Ancillary Services functions (including Residence Services, Conference Services, Campus Security and Campus Store) consistent with strategic priorities.
The Director is responsible for the establishment of strategic revenue, expense and contribution targets, providing strategic sales and marketing direction, monitoring activities and results, coaching for performance success, reviewing project and program budgets to ensure viable operations, and managing collaborative and mutually-rewarding partnerships with stakeholders both internal and external to the College. The Director is specifically responsible for achieving earned net revenue targets in each specific revenue centre with a plan to grow year over year.
This role involves providing strategic leadership and managing a team of staff members and contractors who provide support and services to students, staff, and guests who utilize the College's facilities and ancillary services year-round. The Director is responsible for developing and implementing policies, procedures, and programs to enhance the quality of the student and guest experience while maintaining high standards for safety and security.
Key Responsibilities:
Strategic and People Leadership
Participate in the advancement of a diverse and inclusive campus.
Utilize a forward thinking approach and possess the capability to conceptualize and execute the departments’ Business Plans in accordance with the College’s Strategic Plan. Work closely with senior leadership teams to challenge, support and coach them in the delivery of business plans through their people. Create, execute and articulate strategies that will drive business growth and success.
Direct, oversee the day-to-day operations and functions of the College's residence, campus security, conference services (including food services) and Campus Store and assure smooth, functional, efficient departments. Collaborate with colleagues, contractors, and stakeholders to implement the vision and exhibit a strong service culture and orientation.
Use a planned human resources approach for recruitment, development and performance management. Support all teams through hiring, training and building a team of staff members responsible for providing comprehensive residence services, conference services, campus store services.
Utilize robust management practices and effective leadership abilities in leading, managing and supporting the work of the department. Fosters a positive, innovative team where employees work cohesively to deliver expected outcomes.
Coordinate effective, student-centred services with third-party providers (e.g., food services, campus security) ensuring appropriate coordination and integration.
Operations and Management
Creates and implements guidelines, standards and processes, systems and procedures, with regular evaluation to ensure overall excellence of departments and program quality and organizational stability.
Create a Residence Operation Plan,in collaboration with the Residence Services Team, and monitor occupancy, revenue and satisfaction performance indicators.
Ensure the timely preparation of the annual Residence marketing plan.
Support the Residence Services Team’s development of programs and services designed to enhance the quality of the student such as community-building events, orientation activities and a Residence Assistant program.
Develop and implement a maintenance schedule in collaboration with Campus facilities that maximizes occupancy and college resources.
Develop, update and implement policies and procedures related to residence and conference services, including room assignments, key management, move-in/move-out procedures, and guest policies.
Collaborate with other departments, including Academic Schools, Office of the Registrar, Health and Wellness, Campus Facilities, and Continuing Education to ensure alignment with College priorities.
Prepare reports to support key business decisions. Ensure robust reporting and analytics are in place to support business planning.
Act as a primary Liaison with Food Services delivery partner and take a leading role as a contract manager relating to food service rates and services.
Review and Develop business processes for effective and efficient service delivery including room and meal plans rate review and setting.
Monitor trends and best practices related to the portfolio and make recommendations for improvements and enhancements to the program.
Prepare (in advance) for service contract renewals, considering viable options and alternatives where appropriate.
Incorporate risk management, and objective, timely decision making to move processes forward.
Participates in College non-academic misconduct teams as required.
Financial Management
Manage and oversee accountability and stewardship of budgets for Residence Services, Conference Services, Campus Security and Bookstore. Develop the annual budgets for approval, oversee and monitor the financial plans to ensure budget alignment with the strategic plan.Oversee implementation, monitoring, and maintaining of financial and internal controls over financial reporting and maintains accountability through appropriate policies and procedures.
Develops short and long term financial plans designed to support the strategic and operational objectives of the departments.
Qualifications / Required Skills
Qualifications /Skills /Experience Required:
A degree in a related field, such as hospitality management, student affairs, or business administration.
At least 5-7 years of experience in residence, facilities, hospitality or conference services management, including experience managing a team of staff members. Preference will be given to candidates with post-secondary leadership experience.
At least 5-7 years of experience in a strategic leadership role with demonstrated success in development, delivery, management and administration of net revenue training and consulting products and services in either private or post-secondary environments with the ability to work effectively with a diverse group of stakeholders, including students, staff, and external guests.
Experience developing and implementing policies, procedures, and programs related to residence services or conference services.
Demonstrated ability to manage budgets and resources effectively and efficiently.
Knowledge of best practices and trends in residence services and conference services, including issues related to student development, safety, and security.
A proven track record of process improvement.
Ability to sustainably grow retail offerings to support campus and community needs.
Experience with data analysis and the ability to use data to inform decision-making.
Displays an enthusiastic attitude that sets a positive example and promotes a student-centered culture.
Has a natural solutions-focused orientation with strong ability to collaborate.
Strong commitment to students and customer service.
Proficient computer skills and experience with database systems, student information systems or similar.
Highly organized with attention to detail, adaptable and a strong team player.
Superior ability to be innovative and flexible, to quickly and easily comprehend customer needs.
Required to work occasional evenings and weekends.
Possesses ability to coach and manage a team of specialized staff members.
Disciplined and well organized approach to planning and task management.
Sophisticated written and oral communication skills.
Balance the need to work simultaneously at a strategic and operational level.
Identify, assess and develop strategies for risk mitigation.
Preference will be given to candidates living within 20 minutes of the campus site, as there is a potential of call-in required.
Additional Information
Conditions of Employment:
Current Criminal Reference check that is free of any offenses.
Must respect and actively promote health and safety policies.
Required to work or be “on call” on occasional evenings and weekends.
The statements contained in this job description reflect general details as necessary to describe the key job functions of this position, the level of knowledge and skill typically required and the scope of responsibility. It is not an all-inclusive listing of work requirements. Other duties may be assigned.
Olds College offers a competitive benefit plan:
Defined Benefit Pension Plan (LAPP)
Extended Health, Dental, and Prescription Drugs benefits
Health/Personal Spending Account
Generous Vacation Leave
Paid Holiday Closure
Professional development and opportunities for growth
‘Olds College in the Community’ volunteer leave
Please apply by June 16, 2023.
We thank all individuals for their interest in this position. We appreciate the time involved for candidates in the application process. At this time, please note only those selected for interviews will be contacted.
Olds College is committed to an equitable, diverse, and inclusive workplace. We welcome applications from all qualified persons. We encourage applications from women, Indigenous Peoples, racialized persons, persons with disabilities and persons of any sex, sexual orientation, gender identity or gender expression.
Contact Information
Please apply online at oldscollege.ca/careers
For more information about this exciting opportunity please contact Melissa Maschke, Business Partner, People & Culture, at mmaschke@oldscollege.ca.
Employer Profile
Founded in 1913, Olds College of Agriculture & Technology has been offering high quality hands-on education for over a century. Through our core programming including continuing education, online and blended programming, we provide accessible educational opportunities within Alberta and beyond. We are passionate about the Agriculture industry. Through our applied research and integrated learning, we are proud to be Canada’s Smart Agriculture College, specializing in agriculture, agrifood, horticulture, land and environmental stewardship. We work closely with industry to advance and adapt our programming to ensure our graduates have the skills to succeed.