Calendar of Events

Operations and Marketing Drive-In

February 22, 2019, 9:00 AM - 2:30 PM

Join us February 22nd as the University of Waterloo hosts us for  drive in focusing on topics related to marketing and operations.

Morning (Concurrent Sessions from 10:30 a.m. – 11:45 a.m.)

Intentional Design
Tour Claudette Millar Hall, the University of Waterloo’s newest residence that opened in Fall 2017! 
Our Residence Facilities staff will take you on the guided tour of the residence and discuss not only how intentional design factored into the creation of Claudette Millar Hall, but also how it informed past operational practices based on these new considerations. The session will share the lessons learned from how to open and maintain a building with these intentional touches especially when they need to be coordinated collectively across the department and with key stakeholders.   

Presented by: Residence Facilities Staff, University of Waterloo

Housing Accommodations
This panel presentation will consist of presentations about the medical/housing accommodation process utilized by the University of Waterloo and the collaborative approach taken to address student needs. It will also cover how Humber College and Trent University have worked with students that require service animals. The session will also allow for plenty of time for the panel to answer questions about best practices. 

Presented by: Michele B. Anderson (Manager Student Accommodations, University of Waterloo), Susan Miller (Humber College, Associate Director, Campus Services), Michele Sparkes (Occupancy Management Coordinator, Trent University), and Leo Xu (Clinical Records Evaluator, University of Waterloo)


From Input to Impact: Building a Responsive Brand
Waterloo Residences is proud to stand behind its value to put students first. In our daily work, this means both student consultation for ongoing and upcoming initiatives. Are we meeting student’s needs? What unique value and experience do we have to offer them? How can we do better? This 75 minute session includes a presentation from WR’s Marketing Team on recent efforts in building a responsive brand, as well as a roundtable discussion to hear best practices from other institutions.
Presented by: Marketing Services, University of Waterloo



Afternoon (Concurrent sessions from 1:15 p.m. – 2:15 p.m.)

UTSC FreeStore Program
The UTSC FreeStore Program is a joint venture between Facilities Management, Student Housing & Residence Life and Sustainability at the University of Toronto Scarborough. This sustainability focused program works to reduce waste generated at move out periods, normally headed to landfill by collecting it for reuse and redistribution within our Residence population and local community. Learn more about how this initiative has removed on average 80 cubic yards of waste from landfill and reached 80% of or residence population either through donation or reuse in each year of the program.

Presented by: Jennifer Skinner, Facilities Coordinator, University of Toronto Scarborough


Living Learning Communities and Marketing
University of Waterloo’s Housing and Residences offers students 6 traditional living-learning opportunities, new Science Academic Clusters and Velocity in Residence program.  Melissa McNown-Smith will share her strategies for marketing and recruitment for each of these unique opportunities, including how living-learning programs are promoted by both the faculty/academic program and by Waterloo Residences.

Presented by Melissa McNown-Smith, Manager, Living-Learning, University of Waterloo


Business Analysis Opportunities within Housing & Residence Organizations  
Organizations are increasingly recognizing that business analysis (BA) services are critical to improving organizational effectiveness and facilitating continuous improvement. Business analysts are well represented within the IT and technology-focused aspects of campus enterprise. This presentation showcases the opportunity to leverage BA skills in the day-to-day operations of our residences. 

Presented by Michele Ryan, Business Process Analyst, University of Waterloo



A boxed lunch will be provided for delegates and you will be asked to make your sandwich selection during the registration process.

Options are:
Chicken, goat cheese and arugula on a ciabatta bun
Pulled port with watercress and bbq sauce on a ciabatta bun
Roast beef with cucumber salad on a baguette
Vegetarian - 25% grilled vegetables and hummus served on a pretzel bun

All lunches will include carrots and celery with dip, a wildberry macaroon and a bottle of water.



Early Bird Registration ending Feb 5




NOTE: Parking is not included in the cost of registration. Onsite parking is $5 payable at the parking lot machines.


Non-OACUHO members looking to attend this opportunity are defined as individuals who are affiliated with a post-secondary institution which is not a member of OACUHO.