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Job Description / Duties

Your opportunity:

The Department of Student Housing & Residence Life (SHRL) practices and upholds five core values of team, integrity, service, student-centered and fun. Team members working within the department of Student Housing and Residence Life, have the opportunity to be a member of a high performing team that fosters personal and professional development, ongoing learning, and a passion for education.

Reporting to the Supervisor, Residence Operations, the Residence Operations Coordinator is part of a the growing Housing Services team that provides support to SHRL's operational, administrative, facilities and student life areas. This role will provide coordination and planning for various operational activities including, asset management, move in and move out processes, summer conference activities and day-to-day residence operations. We strive to provide an environment that offers a high value service experience and one that contributes to an overall positive experience for our community. You will handle sensitive and/or confidential information so knowledge and awareness of FIPPA is required. Attention to detail is also important when producing reports, analyzing data and producing content for training, hiring and communication purposes. At times you will be required to apply established standards when responding to emergencies.


Your responsibilities will include:

Overseeing day-to-day service delivery requirements and operational needs
Scheduling logistics required to move incoming and outgoing residents
Liaising with facilities or caretaking staff to facilitate resolution of building issues
Analyzing customer service procedures and making recommendations for improvements
Creating and editing a standard operating procedures manual
Analyzing and recommending staffing and student service needs

Qualifications / Required Skills

Essential Qualifications:

Bachelor's Degree or acceptable combination of equivalent experience.
Minimum three years of experience in a post secondary student housing environment
Minimum two years of experience with StarRez or equivalent housing management software
Experience resolving customer service complaints and escalating when appropriate
Must possess excellent customer service skills
Experience managing relationships with clients and vendors
Excellent written and verbal communication skills, including presentation skills
Experience managing competing priorities in a high volume, fast paced environment with multiple stakeholders
Excellent organizational skills
Intermediate skills with MS 365 and Microsoft Office

Assets (Nonessential):

Experience responding to complex student needs in on on-call or emergency situation
Experience planning or executing large move in/out processes for student housing settings
Experience with inventory management processes
Ability to analyze and apply continuous improvement principles to process and service delivery

Additional Information

Hours of Work are Monday to Friday 8:45am to 5:00pm onsite.

This position has occasional evenings and weekends work to support students living in a 24/7 residence environment.

Lived Experience Statement
Candidates who are members of Indigenous, Black, racialized and 2SLGBTQ+ communities, persons with disabilities, and other equity deserving groups are encouraged to apply, and their lived experience shall be taken into consideration as applicable to the posted position.





Diversity Statement

The University of Toronto embraces Diversity and is building a culture of belonging that increases our capacity to effectively address and serve the interests of our global community. We strongly encourage applications from Indigenous Peoples, Black and racialized persons, women, persons with disabilities, and people of diverse sexual and gender identities. We value applicants who have demonstrated a commitment to equity, diversity and inclusion and recognize that diverse perspectives, experiences, and expertise are essential to strengthening our academic mission.

As part of your application, you will be asked to complete a brief Diversity Survey. This survey is voluntary. Any information directly related to you is confidential and cannot be accessed by search committees or human resources staff. Results will be aggregated for institutional planning purposes. For more information, please see http://uoft.me/UP.

Accessibility Statement

The University strives to be an equitable and inclusive community, and proactively seeks to increase diversity among its community members. Our values regarding equity and diversity are linked with our unwavering commitment to excellence in the pursuit of our academic mission.

The University is committed to the principles of the Accessibility for Ontarians with Disabilities Act (AODA). As such, we strive to make our recruitment, assessment and selection processes as accessible as possible and provide accommodations as required for applicants with disabilities.

If you require any accommodations at any point during the application and hiring process, please contact uoft.careers@utoronto.ca.

Salary: USW Pay Band 11 -- $76,577. with an annual step progression to a maximum of $97,928. Pay scale and job class assignment is subject to determination pursuant to the Job Evaluation/Pay Equity Maintenance Protocol.

Contact Information

Bianca Taylor
Supervisor, Residence Operations
bianca.taylor@utoronto.ca

Employer Profile

U of T Mississauga—the second largest campus of Canada’s top-ranked university and the only research university in Ontario’s booming Peel Region—is one of the world’s great catalysts of humanpotential.

Our employee community hums with the energy of 3,400 faculty, librarians and staff, who power our campus with curiosity, connection and care. We work together to spark life-changing research and innovation, make an indelible mark on the world by building equitable cities and societies, enable healthy lives, create a sustainable future and ignite entrepreneurship. Above all, we prioritize student success, and seek to give our 16,500 students the lift of a lifetime through learning anddiscovery. We love to open opportunities available nowhere else for our community to achieve their ambitions and make their unique contributions to Canada and the world.

This work all comes together on a spectacularly green campus, alongside theMissinihe-ziibi (Trusting Creek or Credit River), where we seek to honour truth, reciprocity and reconciliation on the traditional land of the Huron-Wendat, Seneca and the Mississaugas of the Credit First Nation. We’re thrilled to welcome those whowant to learn more about us and to be part of what we do.