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Job Description / Duties

Your opportunity:
Student Housing & Residence Life (SHRL) is a department within Student Affairs at UTM. Guided by our Mission, Vision and Values we strive to create safe, inclusive communities that serve as the foundation for academic excellence and personal growth. Through intentional programs, comprehensive services, and quality facilities our dedicated team is committed to fostering a home where every student feels valued and empowered to thrive. The team is guided by our values of Team, Student Centered, Integrity, Service and Fun.
As part of the Housing Services Team and reporting to the Supervisor, Residence Operations, the Residence Operations Assistant (ROA) is responsible for providing administrative/operational support to the department of Student Housing & Residence Life. The ROA supports the Off-Campus housing portfolio, residence and conference operations. The Residence Operations Assistant will assist management in efforts to maximize occupancy, coordinate incoming and outgoing students, inform decision-making, and accurately plan for upcoming cycles. The ROA is responsible for day-to-day access control, technology and supply orders.

The Residence Operations Assistant will provide excellent customer service to current and prospective residence students, staff, guests and contractors and assist in resolving inquiries and concerns as they arise. The position also provides administrative support to key Student Housing & Residence Life leadership including the Director, Student Housing & Residence Life.

Some evening and weekend work required.

Qualifications / Required Skills

Essential Qualifications:
- Completion of a 3 year College Diploma in a related discipline (such as businessadministration, education, sociology or psychology) or an equivalent combination of education and experience. University degree is preferred.
- Minimum three (3) years of (student and/or professional) related operational and/or customer service experience, residence experience preferred.
- Experience with the operational management databases (e.g. StarRez) is required
- Experience and demonstrated ability to analyze data and produce effective Excel reports
- Demonstrated experience with Office 365 and formula and functions in Excel
- Advanced computer skills in the use of Office 365, including Word, Excel and PowerPoint. Must be able to set up Excel spreadsheets utilizing advanced formulas and functions
- Strong customer service skills required
- Excellent written and verbal communication skills required
- Strong interpersonal skills with an ability to work with others in a cooperative and effective manner required
- Superior organizational and problem solving skills required
- Ability to effectively manage deadlines and priorities required

Assets (Nonessential):
- Experience in Student Housing and Residence Life (student staff or professional is an asset)
- Knowledge of the University of Toronto Mississauga and its student services is an asset
- Commitment to improving and enhancing the student experience in the residence and university
- Experience providing administrative support to others is an asset

Additional Information

Lived Experience Statement
Candidates who are members of Indigenous, Black, racialized and 2SLGBTQ+ communities, persons with disabilities, and other equity deserving groups are encouraged to apply, and their lived experience shall be taken into consideration as applicable to the posted position.

This role is not currently eligible for a hybrid work arrangement, pursuant to University policies and guidelines, including but not limited to the University of Toronto’s Alternative Work Arrangements Guideline.

Diversity Statement
The University of Toronto embraces Diversity and is building a culture of belonging that increases our capacity to effectively address and serve the interests of our global community. We strongly encourage applications from Indigenous Peoples, Black and racialized persons, women, persons with disabilities, and people of diverse sexual and gender identities. We value applicants who have demonstrated a commitment to equity, diversity and inclusion and recognize that diverse perspectives, experiences, and expertise are essential to strengthening our academic mission.

As part of your application, you will be asked to complete a brief Diversity Survey. This survey is voluntary. Any information directly related to you is confidential and cannot be accessed by search committees or human resources staff. Results will be aggregated for institutional planning purposes. For more information, please see http://uoft.me/UP.

Accessibility Statement
The University strives to be an equitable and inclusive community, and proactively seeks to increase diversity among its community members. Our values regarding equity and diversity are linked with our unwavering commitment to excellence in the pursuit of our academic mission.

The University is committed to the principles of the Accessibility for Ontarians with Disabilities Act (AODA). As such, we strive to make our recruitment, assessment and selection processes as accessible as possible and provide accommodations as required for applicants with disabilities.

Salary: USW Pay Band 07 -- $60,237. with an annual step progression to a maximum of $77,035. Pay scale and job class assignment is subject to determination pursuant to the Job Evaluation/Pay Equity Maintenance Protocol.

Contact Information

Bianca Taylor
bianca.taylor@utoronto.ca

Employer Profile

U of T Mississauga—the second largest campus of Canada’s top-ranked university and the only research university in Ontario’s booming Peel Region—is one of the world’s great catalysts of human potential.

Our employee community hums with the energy of 3,400 faculty, librarians and staff, who power our campus with curiosity, connection and care. We work together to spark life-changing research and innovation, make an indelible mark on the world by building equitable cities and societies, enable healthy lives, create a sustainable future and ignite entrepreneurship. Above all, we prioritize student success, and seek to give our 16,500 students the lift of a lifetime through learning and discovery. We love to open opportunities available nowhere else for our community to achieve their ambitions and make their unique contributions to Canada and the world.

This work all comes together on a spectacularly green campus, alongside the Missinihe-ziibi (Trusting Creek or Credit River), where we seek to honour truth, reciprocity and reconciliation on the traditional land of the Huron-Wendat, Seneca and the Mississauga's of the Credit First Nation. We’re thrilled to welcome those who want to learn more about us and to be part of what we do.