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Job Description / Duties

As a key member of the Residence Management Team, the Residence Life Manager, Programming oversees the implementation of academic initiatives and residence-wide activities under the direction of the Associate Director. The role leads the day-to-day operations of the Living-Learning Communities, supporting university-wide academic success programs and collaborating with the Residence Life management team to deliver coordinated and impactful programming across residence.

This position is responsible for the recruitment, hiring, training, performance management, and professional development of Academic Links (ALs), Academic Link Leads (AL-Ls), and Graduate Advisors (GAs). The incumbent also manages residence community crisis situations, ensuring timely response, appropriate escalation, and effective resolution while on site and during on-call rotations.

This position requires the incumbent to live and work in an assigned on-campus residence. The role involves regular interaction with students and may require managing complex or challenging situations. Equal participation in a 24-hour on-call rotation is required. This position is designated as an essential service role and may require attendance on campus during university closures, including but not limited to emergency or weather-related closures. On-call responsibilities are compensated in accordance with the MAC and Non-union Pay Schedule.

Residence Life Managers will be provided with a two-bedroom apartment within residence at a discounted rental rate.


Key responsibilities:
- Manages the development, implementation, and assessment of the Residence learning activities and programming conducted by the Academic Links and Academic Link Leads, including informational and themed sessions that focus on the development of strong residence communities.
- Actively engages with campus stakeholders. Establishes, fosters and maintains partnerships with campus partners within Student Affairs and across the university.
Participates in Student Affairs committees and collaborates with units across Student Affairs to provide residence specific initiatives that further Student Affairs priorities such as support of equity deserving students.
- Addresses emergency situations and establishes immediate intervention measures with campus partners, including Community Safety and Security and Student Wellbeing Services including counselling services, when on-call.
- Provides on-call emergency support including communicating, reporting, and escalating issues to appropriate contacts. Escalates high level concerns to Associate Director on-call for collaborative response and to support coordinated communication to senior leadership.
- Manages and supervises staff (including Academic Links and student volunteers), assigns and prioritizes tasks, establishes goals, sets expectations and evaluates performance. Hires, trains, develops and performance manages assigned staff. Monitors performance and provides feedback to staff on performance. Disciplines, carries out corrective action and makes recommendations on termination, as appropriate.
- Assesses and determines staff training needs and technology requirements, and provides staff with development opportunities, as required. Seeks out opportunities to enhance diversity, equity and inclusion.
- Mentors and coaches staff to ensure a positive, supportive and inclusive work environment. Builds effective teams based on applying an inclusive and collaborative management approach that aligns with the principles of equity, diversity and inclusion (EDI) and delivers on the University, OVPS and Student Affairs key strategic objectives, goals, deliverables, and measurable results.

Qualifications / Required Skills

To help us learn more about you, please provide a cover letter and resume describing how you meet the following required qualifications:

Successful completion of a post-secondary degree in a related field.
A minimum of 2 years of experience developing and troubleshooting residence programs for housing students, coordinating activities, planning events in an educational setting.
Certification(s) in mental health intervention (including but not limited to Mental Health First Aid, Applied Suicide Skills Intervention Training) is required.
The successful candidate will be required to satisfactorily complete a Criminal Reference Check.
Knowledge of student development theories and/or adult learning theories in order to develop and troubleshoot residence programs.
Strong leadership skills are required to directly manage employees.
Knowledge of and understanding about student demographics and student needs related to students accessing and persisting in postsecondary education in a Canadian setting.
Skills in project management, prioritization, and managing multiple projects.
Advanced critical thinking skills and adaptability to coordinate and participate in managing a 24/7 environment.
Skills in budgeting and forecasting related to program development and implementation.
Strong oral and written communication skills; strong interpersonal skills and the ability to build relationships and deal with conflict.
Strong attention to detail and time management skills.
Ability to work in a team or independently.
Equivalent experience or a combination of equivalent experience and education may be accepted in place of education.

Additional Information

Leadership Competencies
Leaders at TMU are required to demonstrate the following Leadership Competencies:

Acts with Integrity: Demonstrates behaviors aligned with high ethical standards and personal integrity and acts in accordance with TMU values.
Builds Relationships of Trust & Collaboration: Actively builds a culture of trust and fosters meaningful relationships.
Leads Inclusively: Creates an inclusive environment where everyone is respected, recognized, empowered to achieve their potential, and valued for their differences.
Demonstrates Organizational Acumen: Understands and respectfully navigates complex internal and external environments using sound judgment, diplomacy, and tact.
Drives Vision & Results: Creates and implements a vision grounded in sound decision-making to achieve desired outcomes.

Application and Job Posting here: https://careers.torontomu.ca/psc/hrcgprd/EMPLOYEE/HRMS/c/HRS_HRAM_FL.HRS_CG_SEARCH_FL.GBL?Page=HRS_APP_JBPST_FL&Action=U&FOCUS=Applicant&SiteId=1&JobOpeningId=394538&PostingSeq=1

Salary: MAC Salary grade C-41 (starting at $62,402)

Contact Information

Simon Finn
(simon.finn@torontomu.ca)

Employer Profile

About Toronto Metropolitan:
For more than 75 years, Toronto Metropolitan University (formerly known as Ryerson University) has been shaping the next generation of leaders through its uniquely innovative, entrepreneurial and career-focused approach to higher education. Driven by bold leadership, cutting-edge research and a deep commitment to academic excellence, TMU collaborates with students, faculties, staff and partners to push boundaries, reimagine solutions and create meaningful change in an increasingly interconnected world.

For a more in-depth understanding of our vision, core values and ongoing work, please see our academic plan

TMU welcomes those who have demonstrated a commitment to upholding the values of equity, diversity, and inclusion and will assist us in realizing the benefits of embedding these values into the work at every level and in every unit of the university. In addition, to correct the conditions of disadvantage in employment in Canada and to bring lived experiences to the work, we encourage applications from members of equity deserving groups that have been historically disadvantaged and marginalized, including First Nations, Métis and Inuit Peoples in Canada, First Nations Peoples in the United States, racialized people, Black people, persons with disabilities, women, and 2SLGBTQ+ people. Preference will be given to candidates with lived experiences as people from equity deserving groups, as well as experience working with these communities with which the University works every day. Please note that all qualified candidates are encouraged to apply and we welcome newcomers and immigrants to Canada.

In April 2022, the university announced its new name of Toronto Metropolitan University. Learn more about our next chapter.

The team:
Toronto Metropolitan University Housing and Residence Life maintains an extensive Residence Life and Operations program. Our Operations and Administration team supports the on-going development of community for Residence students through the department's functional areas including residence admissions, finance, facilities, desk operations and summer hotel. Our ultimate goal is to create a community in which students can live and learn in a safe and supportive environment.