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Job Description / Duties

This position is responsible for providing support services that foster student learning, success and strong student communities through meaningful orientation and transition experiences. Establishes a climate that supports and facilitates student-focused approach to customer service and support. Supports and contributes implementation of the UBC Student Residential Experience such as residence life program curriculum development, staff recruitment, supervision, training and development, and student leadership development. To be responsible for all aspects of student life in an on-campus residence area and live in assigned accommodation. To manage the overall program and the residence life budget in their assigned area. To coordinate the delivery of all Residence Life services to residents to accomplish departmental goals.

Residence Life is a 24-hour operation providing support to students and responding to all resident crises and residence emergencies as well as inquiries from students, parents, emergency services and other university personnel.

This position is responsible for providing a residence life program that furthers student recruitment, retention, academic success, personal, and community and leadership development. The Residence Life
Manager is required to live in an assigned apartment in their residence area, and is highly visible, works flexible hours, and is on-call 24 hours a day, 7 days a week and participates in a rotating on-call schedule for residence facilities emergencies. Frequent irregular hours including extended workdays; attendance at evening and weekend meetings, programs, functions; and overnight retreats are required. Work has sessional peaks and an annual cycle. The Residence Life Manager is expected on a regular basis to dine in the residence dining room and to interact with staff and students

Qualifications / Required Skills

Undergraduate degree in a relevant discipline. Minimum of four years experience or the equivalent combination of education and experience. Satisfactory Criminal Record Check.

Ability to be thorough, accurate, and have a high level of attention to detail. Ability to communicate effectively verbally and in writing. Proficiency with standard office software required. Ability to develop and deliver effective presentations and workshops. Ability to work effectively independently and in a team environment. Ability to analyze problems, identify key information and issues, and effectively resolve issues. Ability to deal with a diversity of people in a calm, courteous, and effective manner. Oral fluency in a second language an asset. Ability to exercise tact and discretion.

Contact Information

Human Resources UBC
Email: hr.info@ubc.ca
Phone: 604 822 8111