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Job Description / Duties

Reporting to the Associate Vice-President, Students, the Manager, Student Support & Care Coordination position provides strategic leadership and direct care coordination to complex student cases, including crisis response, case management, and advocacy support.

The Manager plays a critical leadership function of the Behaviour Intervention Team, guiding staff in addressing complex student concerns, and shaping the processes and frameworks that govern case coordination. They collaborate with other Student Affairs and campus leadership to develop and implement an integrated, cross-functional approach to complex student care.

This role ensures university staff are equipped to support students facing significant challenges, including physical or mental health issues, safety risks, behavioural concerns, or any other factors that may impact academic performance, personal well-being, or the overall student experience.
The Manager has a university-wide mandate and is based at the Peterborough campus. The incumbent provides support in a multi-campus environment, requiring regular collaboration with staff at the Durham campus. The Manager will ensure that the policies, programs and services they oversee are delivered equitably across all campuses and reflect the needs of all stakeholders.

Qualifications / Required Skills

Education Required:
• Master’s Degree in a related field (i.e. Social Work, Educational Psychology, Counselling, Psychology, Conflict Management, or related Behavioural Sciences).
• Certification in NaBITA non-clinical case management and/or Care team/behavioural intervention training.

Experience/Qualifications Required:
• Seven (7) years of experience managing and responding to sensitive crisis situations within university-aged populations.
• Affiliation with HECMA (Higher Education Case Managers Association), and/or CACUSS (Canadian Association of College & University Student Services) is an asset.
• Advanced knowledge and skill in trauma-informed practices.
• Significant experience in the development and implementation of policies, procedures, practices, and emergency conduct/crisis protocol.
• Knowledge of current provincial and federal laws, regulations, and trends in the field of case management and higher education is preferred.
• Multicultural competence and a demonstrated commitment to equity, diversity, inclusion and Indigenization.
• Experience relationship building with senior leaders, colleagues and stakeholders.
• Excellent communication, teaching, presentation, and interpersonal skills,
• Demonstrated empathy, and ability to respond to traumatic experiences.
• Experience in handling highly sensitive issues in a complex environment, with a commitment to maintaining confidentiality and neutrality.
• Advanced de-escalation techniques, mediation, and conflict resolution skills.
• Demonstrated initiative, management and leadership skills required.
• Excellent communication skills.
• Must be proficient in the use of computer applications such as intermediate level word processing, spreadsheets, databases and enterprise content managmenent applications.
• Ability to work independently and as a team player.
• Occasional evening and weekend work required.
• A satisfactory Vulnerable Sector Check (“Police Record Check”), dated within the past six (6) months is required as a condition of employment.

Additional Information

For a detailed job description and application instructions, please visit: https://employment.trentu.ca/default

Salary: $110,881 - $147,841 per annum

Contact Information

Lawrence Lam (Associate Vice President, Students)
lawrencelam@trentu.ca