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Job Description / Duties

The Manager, Student Experience oversees the “Student Experience” portfolio of the Student Experience and Housing department to ensure that all students studying, learning, and accessing Renison University College benefit from a vibrant and dynamic student experience at the college.
The position oversees Student Experience staff who develop and implement strategic goals for the Student Experience and Housing department, implementing current research and best practices in the industry. The portfolio includes day-to-day supervision of a team including one full-time Student Experience Specialist who oversees one full-time contract role of Student Experience Coordinator. The portfolio also consists of a large complement of student staff, including Peer Leaders, Inclusion Coordinators (Bachelor of Social Work practicum students), and Program Assistant co-op students. Additionally, student volunteers through volunteer programs and student leadership committees are typically managed by the Student Experience portfolio of the Student Experience and Housing department.
Ultimately, all these roles support in the execution of programs and initiatives that support in the transitional adjustment, educational success, cultural adjustment, language skill development, inclusion and belonging, and leadership growth of both international and domestic students studying, living, and thriving at Renison University College.
The Manager, Student Experience, must oversee, manage, evaluate, and, on occasion, design programs, workshops and events for students, which promote student growth and build a strong community to ensure student success, to maximize student satisfaction, and to maintain student retention. The Manager will be responsible for the management and maintenance of all student event calendars in the college, including the development of a Renison-wide student events calendar, a Renison International Programs monthly calendar, as well as customized calendars for Renison International Programs’ short-term programs.
The Manager, Student Experience will also provide direct oversight and management of student experience programming and support for Renison International Programs’ short-term programs, which includes oversight, coordination, emergency first response, and support for programming with youth under the age of 18.

The Manager, Student Experience also collaborates with the Manager, Housing and the Assistant Director, Student Experience and Housing, to oversee all student leadership training and development opportunities, prioritizing leadership development for all students across Renison, including the training of student staff who participate in Renison’s Student Leadership Conference (August) annually, as well as Student Staff training sessions at the start of each academic term.
Additionally, the incumbent will represent Renison in a manner consistent with the values, goals, and strategic directions of the University College.

Qualifications / Required Skills

Education:
• Master degree with focus in Student Affairs, Management, Education, or related field.
• Applied Suicide Intervention Skills Training (ASIST) required.

Experience:
• 1-3 years of experience in a leadership role within a post-secondary Student Affairs unit is required.
• 1-3 years of experience in budgeting and financial understanding and skills required.
• 3-5 years of experience working in Student Affairs/Student Life in a post-secondary institution is required.
• 1-3 years of experience in student data analysis and/or student communications an asset
• Experience using software and programs such as Microsoft Office Suite (specifically Microsoft Word, Excel, Publisher and PowerPoint).
• Demonstrates strong organizational skills and an ability to manage multiple demands simultaneously while remaining detail-orientated and professional.
• Displays excellent problem-solving skills, strong judgement, professionalism, adaptability, and diplomacy.
• Experience participating in international or cross-cultural living and learning opportunities; approaches cross-cultural communication and inter-group dynamics with sensitivity and respect.
• Strong customer-service orientation, and adaptable to work in busy environments.

Additional Information

Renison University College respects, appreciates, and actively encourages diversity. As part of Renison’s commitment to equity within the College, we welcome and encourage applications from all qualified individuals with diverse experiences based on race, ethnic origin, religion, age, colour, gender identity and expression, sexual orientation, ability or disability, including women, 2SLGBTQ+, Indigenous Peoples, and other visible minorities.
Positions are open to qualified candidates who are legally entitled to work in Canada.

Renison is committed to accessibility for persons with disabilities. Accommodation is available upon request for candidates participating in all parts of the hiring process. Please contact a member of Renison’s Human Resources department with accommodation requests.

Applications will be treated confidentially and submitted online as PDF files through Interfolio: https://apply.interfolio.com/183428

Please include a complete resume and a letter of application. Please provide the names of three potential referees, who will be contacted should your application moves forward.

References will be solicited at a later stage in the process as needed and with permission. Additionally, the successful candidate will be asked their consent to complete an educational and criminal records verification. The criminal records verification provides an indication of the existence of adult criminal convictions, for which a record suspension has not been granted, within the RCMP National Repository of Criminal Records.

Review of applications will begin on April 2, 2026.

A full job description is available: https://uwaterloo.ca/renison/sites/default/files/uploads/documents/2026-01-15-ruc-job-description-student-experience-manager_25.pdf

This posting is for a new vacancy.

Salary: $65,850 and $82,313 per annum

Contact Information

renhr@uwaterloo.ca

Employer Profile

Respected as an inclusive community that values the diversity of its faculty, staff, and students, Renison is committed to engaged education for the well-being of the world, offering degree programs reflecting social and global engagement through our School of Social Sciences and Humanities and our School of Social Work as well as community engagement in our non-credit programs, through our School of Global Engagement and Education. More information about the College is available on the Renison website.