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Job Description / Duties

Subject Matter Expert (SME) and primary departmental administrator for Campus Living information systems.
Administers security settings and user access in line with existing policies.
Develops strategy to optimize and maximize the system's functionality and outcomes.
Gathers information on improvement requests, validates and translates them into system/business requirements.
Liaises with Business Solutions and software vendors to coordinate the testing and implementation of software enhancements and database changes.
Ensures that the system is functional and informs users about outages and planned maintenance.
Works closely with external providers to maintain several modules, design and adapt complex reports, and troubleshoot system issues.
Works with the Technology Solutions Centre (TSC) on coordinating Housing Management Application integrations to other applications, coordinates data migration processes.
Responsible for coordinating all system updates, configuration and upgrades.
Works with TSC to coordinate system integration tests and document programs and procedures before implementation in production environment.
Writes and maintains a variety of operating and system maintenance procedures.
Conducts regular audits to maintain security permissions.
Sets up and maintains term dates and settings for compatibility with university calendar, residence billing requirements, and reporting needs.
Configures residence rate tables and transaction templates used in batch processing residence fees and payment schedules.
Develops invoicing reports and templates tailored to various student types.
Ensures financial tables and accounts in the system are consistent with University financial systems.
Develops policies to ensure that database changes are consistent with current needs and anticipate future requirements.
Designs and conducts regular audits to identify and resolve incomplete and/or misconfigured data.
Sets up and maintain student-facing web services.
Works with TSC to design and conduct variance analysis and systems testing on new software features, business processes, and data configurations.
Conducts regular audits to identify and correct operational errors.
Search for new technology solutions to improve systems efficiency.
Writes technical requirements for the housing system to define contractual terms for maintenance.
Identifies and leverages opportunities to improve and expand existing Housing Management Software.
Researches and documents the current state of housing and residence management processes, designs and implements new processes.
Maintains compliance with government regulations via system updates
Sets up processes to track residence charges and invoicing, payment schedules, meal plans, refunds, and annual rent statements.
Performs monthly financial reconciliation, identifies and corrects errors before exporting journal entries to the University's general ledger.
Performs daily financial reconciliations, and corrects issues as they arise.
Administers the University interface to issue cheques. Reconciles student refund errors and corrects inconsistencies.
Assists staff in maintaining adherence to policies and regulations. Communicates with legal counsel, implementing guidelines in the system.
Trains and directs staff in the use of software and related processes.
Administers monthly processes related to rent supplement program, including annual audit reports and monthly payment processing.
Develops and implements invoicing and scheduling processes to support daily residence facilities cleaning work orders and inter-term room cleaning.
Administer student account holds related to financial and judicial violations.
Designs and develops comprehensive database reports using SQL to support business processes.
Develops basic SQL scripts and queries to retrieve data and automate queries. Produces reports in response to special requests.
Makes use of quantitative and qualitative tools to gather information in support of strategic decision making, forecasting and planning.
Produces monthly and annual reporting for the Manitoba Housing Affordable Housing and Rent Supplement Agreements. Facilitates rent increase application and submits report to the Government of Manitoba.
Gathers data and information and prepares reports on monthly revenue, expenses, and status of accounts.
Compiles and reconciles month-end and term-end financials.
Coordinates damage deposit report with Financial Services for refunds.
Participates in staff meetings and provides support in the training of new staff.

Qualifications / Required Skills

Post Secondary Education required, Computer Science Diploma is preferred.
Minimum 3 years experience in housing or hospitality industry.
Minimum 3 years’ experience with housing management or data-based software is preferred.
Experience and understanding of university or college-based initiatives preferred.
Previous experience using key management software (eg. Salto, Genetec) is an asset.
Proven experience in reporting and report design is required.
Expert knowledge of business application software (Windows, MS Office) including specialized Excel functions.
Strong keyboarding, data entry and spreadsheet development skills.
Working knowledge of HTML and CSS for website development.
Self-motivated to take initiative, resolve problems, and escalate more complex issues.
Strong analytical acumen.
Ability to train and supervise staff in a positive manner to ensure compliance with applicable best practices, policies, and regulations.
Advanced level of understanding of technology as it applies to managing student housing operations.
Proficient in the use of Housing Management Software (e.g., StarRez, ERezlife), database management, reporting, word processing, presentation and spread sheet software.
Excellent skills documenting workflows and processes. Capability to translate data into recommendations.
Proficiency in SQL scripting required.
Ability to plan, undertake, and assess the effectiveness of multiple concurrent projects and plans.
Ability to apply marketing and sales techniques to attract, convert, and retain students in Campus Living.
Excellent verbal and written communication, interpersonal, problem solving, and decision-making skills.
Knowledge of accounting procedures and related uses of technology.
Maintain attention to detail while managing multiple projects amidst frequent interruptions.
Ability to relate well to students, parents, staff, faculty, and general public.
Familiarity with University policies and procedures required.

Additional Information

Condition(s) of Employment:

Must be legally entitled to work in Canada.
Must be able to pass a Police Criminal Record Check with Vulnerable Sector Check and Child Abuse Registry Check.
Ability to work overtime when required.

Note: The work described in this posting will be conducted in-person.

The University of Winnipeg is committed to equity, diversity and inclusion and recognizes that a diverse staff and faculty benefits and enriches the work, learning and research environments, and is essential to academic and institutional excellence. We welcome applications from all qualified individuals and encourage women, racialized persons, Indigenous persons, persons with disabilities, and 2SLGBTQ+ persons to confidentially self-identify at time of application.

The University of Winnipeg is committed to ensuring employment opportunities are accessible for all applicants. If you require accommodation supports during the recruitment process, please contact human_resources@uwinnipeg.ca.

The personal information of applicants is collected under the authority of the University of Winnipeg Act and 36(1)(b) of the Freedom of Information and Protection of Privacy Act. All personal information collected via the recruitment process is used to assess the applicant’s suitability, eligibility, and qualifications for employment, and to otherwise support recruitment activities. This information will be provided to participating members of the recruitment process. Questions regarding the collection of your personal information may be directed to the Director, HR Services, 515 Portage Avenue, Winnipeg, MB, R3B 2E9 or human_resources@uwinnipeg.ca.

Salary: $56,256.20 to $77,877.80 annually

Contact Information

Please apply online: https://www.northstarats.com/University-of-Winnipeg/Housing-Business-Operations-and-Reporting-Coordinator-Campus-Living/89556#

Questions can be directed to human_resources@uwinnipeg.ca.

Employer Profile

UWinnipeg is proudly situated on Treaty One Territory and the Métis homeland in the heart of downtown Winnipeg, Manitoba, Canada, a prairie city of 750,000 people with high employment rates and a low cost of living.

Each year, 9,000 students choose UWinnipeg for its commitment to academic excellence, Indigenous inclusion, environmental sustainability, smaller class sizes, campus diversity, and community connections. We are one of the first universities in Canada to institute an Indigenous course requirement. Our downtown campus is home to five LEED-certified buildings, as well as Manitoba’s first urban biomass silo and one of Winnipeg’s largest solar panel arrays. Diversity Food Services serves up some of the most sustainable campus meals in North America, and has twice topped the Sustainable Campus Index’s food and dining rankings.