Community Advisor - Durham College/University of Ontario Institute of Technology - Campus Living Centres
Position: Community Advisor
Deadline: March 23, 2018
Posted: March 15, 2018
Job Description / Duties
Position Summary and Job Magnitude
The Community Advisor (CA) is an upper-year/graduate student with significant previous experience in
Residence Life. The CA is a leader, role model, mentor, resource and support to the Residence Life Staff
and the Residence Council. The primary objective of the CA and the Residence Life Department is to foster
a community environment that eases the student transition into college/university and supports the personal
and academic success of their students. The CA will live in an assigned residence room and be responsible
Student Support/Safety in Residence
• Respond to questions and concerns raised by the community in a timely and responsible manner.
• Assist with the resolution of conflicts in the community, such as roommate conflicts.
• Assist residents with personal, social and academic concerns and refer residents to appropriate
resources as required.
• Respond to and provide assistance during residence emergencies or student crises.
• Maintain the highest level of confidentiality in regards to resident issues.
• Support RC executives achieve the objectives set out in the “Residence Council Terms of Reference”
and/or “Constitution” or similar foundational documents.
• Facilitate RC recruitment, selection/election, and training.
• Attend and oversee the planning and facilitation of regular RC meetings, events and programs,
o Weekly RC executive team meetings;
o Monthly RC executive one-on-one meetings; and
o Supporting facilitation of monthly Residence Forums.
• Work in co-operation with other staff including but not limited to: the Residence Life Manager
(RLM), the General Manager (GM), the Operations Manager (OM), Residence Service
Representatives (RSR), other residence and college staff, student leadership groups and community
• Serve as a liaison between the Residence Staff, Residence Council, the college/university, and
Crisis and Emergency Response
• Report any and all incidents, that in any way concern the Residence that become your knowledge,
to a member of the Residence Management Team in a timely manner (incidents include, but are not
limited to, Ambulance, Police, or Fire officials being called to the residence, any breaches of
residence rules or illegal acts in residence).
Performance will be primarily measured on the following factors:
• Performance Objectives
• Inter-Personal Skills
• Business & Financial Acumen
• Self Development and Appraisal
• Health & Safety Responsibilities
for facilitating social and educational programs and creating a safe, respectful environment through the
enforcement of the Residence Community Living Standards. This position is designed to prepare the CA
for a professional role in Residence Life.
Essential Functions and Basic Duties
• CAs are expected to give the responsibilities of the position priority over all other activities except
those which pertain to their academic success.
• CAs may be required to work between 30-40 hours per week during the academic year.
• As scheduled by the Residence Life Coordinator/Manager (or designate), the CA will work 40 hours
per week for the weeks prior to the first day of classes in September. This will include:
o Attending training sessions.
Assist with the development and delivery of training to other Residence Life Staff (RLS)
and the Residence Council (RC).
o Assist with the planning and facilitation of regular operational tasks of the residence,
including student move-in and orientation.
• Wear the CA uniform as directed.
• Read, understand, and model the expectations of student behaviour detailed in the Community
Advisor Conditional Offer of Employment, the Student Resident Agreement (SRA), the Residence
Handbook, the Residence Community Living Standards (RCLS), and associated residence and
college/university handbooks, policies and procedures.
• Be visible, approachable, and accessible during scheduled shifts and associated duties.
• Serve as a positive role model for others at all times; behaving in a manner that exemplifies the values
of the residence and college/university community, maintaining high standards of personal conduct,
and understanding that intimate personal relations with Residents are unwise.
• Attend all scheduled meetings, including but not limited to:
o A one-hour weekly staff meeting; and
o Regular individual reporting meetings with the Residence Life Coordinator (or designate).
• Attend all scheduled training sessions, including but not limited to:
o Pre-service orientation and information sessions (1-2 days in April);
o Residence Life Staff Property Training Program (1-2 weeks in August);
o Residence Life Staff Training Conference (1 week in August); and
o In-service training sessions (1-2 hours/month and 1 day in January).
• Remain in the residence during scheduled shifts and/or while ‘on duty.’
• After training, conduct level one violation meetings with residents and assign sanctions.
• Complete all other duties as required by Residence Management.
• Work with the Residence Life Coordinator (or designate) to assess community needs and to develop
monthly programming which attempts to address the needs identified.
• Develop and maintain contact with RLS through:
o Holding regular office hours;
o Chairing weekly staff meetings;
o Meeting with individual RLS regularly; and
o Reviewing daily and weekly log reports from RLS and providing feedback.
• Assist with the writing and presentation of RLS performance evaluations.
• Assist with the recruitment, selection and training of RLS.
• Complete all assigned administrative tasks, including but not limited to: incident reports, person of
concern reports, programming logs, program evaluations, waivers, on-call shift reports, maintenance
work orders, etc.
• Report any and all incidents, that in any way concern the Residence that become your knowledge, to
a member of the Residence Management Team in a timely manner (incidents include, but are not
limited to, Ambulance, Police, or Fire officials being called to the Residence, any breaches of
residence rules or illegal acts in residence).
Qualifications / Required Skills
Education: Recognized College Diploma or University Degree
Skills/Abilities: Must possess superior verbal and written communication skills;
Must possess above average customer service skills;
Must possess superior attitude towards learning;
Must be able to handle multiple projects at once; and
Must be able to provide strong leadership to staff.
Experience Required: Minimum of 1 year experience in Residence Life, Social Services, or
Customer Service related experience.
Hours per Week: Scheduled 44 hours per week (may need to work more as required)
Level of Interruption: High level of interruption
Stress Level: Moderate overall stress level
Travel Outside of Location: Moderate
Equal Opportunity Employer
It is Campus Living Centres policy to promote equal employment opportunity for all applicants and
employees. Campus Living Centres does not unlawfully discriminate on the basis of race, colour, religion,
sex, national origin, ancestry, age, physical disability, mental disability, medical condition, marital status or
sexual orientation. Campus Living Centres prohibits the harassment of any individual on any of the
grounds listed above. This applies to all areas of employment including recruitment, hiring, training and
If you require accommodation in order to successfully submit an application, please email us to make your
accommodation request with our HR Department at firstname.lastname@example.org.
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