Position: Community Advisor
Deadline: April 25, 2022
Job Description / Duties
Position Summary and Job Magnitude
The Community Advisor (CA) is an upper-year/graduate student with significant previous experience in Residence Life. The CA is a leader, role model, mentor, resource and support to the Residence Life Staff and the Residence Council. The primary objective of the CA and the Residence Life Department is to foster a community environment that eases the student transition into college/university and supports the personal and academic success of their students. The CA will live in an assigned residence room and be responsible for facilitating social and educational programs and creating a safe, respectful environment through the enforcement of the Residence Community Living Standards. This position is designed to prepare the CA for a professional role in Residence Life.
Essential Functions and Basic Duties
• CAs are expected to give the responsibilities of the position priority over all other activities except those which pertain to their academic success.
• CAs may be required to work between 30-40 hours per week during the academic year.
• As scheduled by the Residence Life Coordinator/Manager (or designate), the CA will work 40 hours per week for the weeks prior to the first day of classes in September. This will include:
o Attending training sessions.
o Assist with the development and delivery of training to other Residence Life Staff (RLS) and the Residence Council (RC).
o Assist with the planning and facilitation of regular operational tasks of the residence, including student move-in and orientation.
• Wear the CA uniform as directed.
• Read, understand, and model the expectations of student behaviour detailed in the Community Advisor Conditional Offer of Employment, the Student Resident Agreement (SRA), the Residence Handbook, the Residence Community Living Standards (RCLS), and associated residence and college/university handbooks, policies and procedures.
• Be visible, approachable, and accessible during scheduled shifts and associated duties.
• Serve as a positive role model for others at all times; behaving in a manner that exemplifies the values of the residence and college/university community, maintaining high standards of personal conduct, and understanding that intimate personal relations with Residents are unwise.
• Attend all scheduled meetings, including but not limited to:
o A one-hour weekly staff meeting; and
o Regular individual reporting meetings with the Residence Life Coordinator (or designate).
• Attend all scheduled training sessions, including but not limited to:
o Pre-service orientation and information sessions (1-2 days in April);
o Residence Life Staff Property Training Program (1-2 weeks in August);
o Residence Life Staff Training Conference (1 week in August); and
o In-service training sessions (1-2 hours/month and 1 day in January).
• Remain in the residence during scheduled shifts and/or while ‘on duty.’
• After training, conduct level one violation meetings with residents and assign sanctions.
• Complete all other duties as required by Residence Management.
• Work with the Residence Life Coordinator (or designate) to assess community needs and to develop monthly programming which attempts to address the needs identified.
• Develop and maintain contact with RLS through:
o Holding regular office hours;
o Chairing weekly staff meetings;
o Meeting with individual RLS regularly; and
o Reviewing daily and weekly log reports from RLS and providing feedback.
• Assist with the writing and presentation of RLS performance evaluations.
• Assist with the recruitment, selection and training of RLS.
• Complete all assigned administrative tasks, including but not limited to: incident reports, person of concern reports, programming logs, program evaluations, waivers, on-call shift reports, maintenance work orders, etc.
• Report any and all incidents, that in any way concern the Residence that become your knowledge, to a member of the Residence Management Team in a timely manner (incidents include, but are not limited to, Ambulance, Police, or Fire officials being called to the Residence, any breaches of residence rules or illegal acts in residence).
Student Support/Safety in Residence
• Respond to questions and concerns raised by the community in a timely and responsible manner.
• Assist with the resolution of conflicts in the community, such as roommate conflicts.
• Assist residents with personal, social and academic concerns and refer residents to appropriate resources as required.
• Respond to and provide assistance during residence emergencies or student crises.
• Maintain the highest level of confidentiality in regards to resident issues.
• Support RC executives achieve the objectives set out in the “Residence Council Terms of Reference” and/or “Constitution” or similar foundational documents.
• Facilitate RC recruitment, selection/election, and training.
• Attend and oversee the planning and facilitation of regular RC meetings, events and programs, including:
o Weekly RC executive team meetings;
o Monthly RC executive one-on-one meetings; and
o Supporting facilitation of monthly Residence Forums.
• Work in co-operation with other staff including but not limited to: the Residence Life Manager (RLM), the General Manager (GM), the Operations Manager (OM), Residence Service Representatives (RSR), other residence and college staff, student leadership groups and community partners.
• Serve as a liaison between the Residence Staff, Residence Council, the college/university, and students.
Crisis and Emergency Response
• Report any and all incidents, that in any way concern the Residence that become your knowledge, to a member of the Residence Management Team in a timely manner (incidents include, but are not limited to, Ambulance, Police, or Fire officials being called to the residence, any breaches of residence rules or illegal acts in residence).
Performance will be primarily measured on the following factors:
• Performance Objectives
• Inter-Personal Skills
• Business & Financial Acumen
• Self Development and Appraisal
• Health & Safety Responsibilities
Qualifications / Required Skills
Education: Recognized College Diploma or University Degree
Skills/Abilities: Must possess superior verbal and written communication skills;
Must possess above average customer service skills;
Must possess superior attitude towards learning;
Must be able to handle multiple projects at once; and
Must be able to provide strong leadership to staff.
Experience Required: Minimum of 1 year experience in Residence Life, Social Services, or Customer Service related experience.
*Please note this role requires a valid driver's license and vehicle.
Equal Opportunity Employer
It is Campus Living Centres policy to promote equal employment opportunity for all applicants and employees. Campus Living Centres does not unlawfully discriminate on the basis of race, colour, religion, sex, national origin, ancestry, age, physical disability, mental disability, medical condition, marital status or sexual orientation. Campus Living Centres prohibits the harassment of any individual on any of the grounds listed above. This applies to all areas of employment including recruitment, hiring, training and promotion.
If you require accommodation in order to successfully submit an application, please email us to make your accommodation request with our HR Department at email@example.com.
Applications can be submitted at: https://workforcenow.adp.com/mascsr/default/mdf/recruitment/recruitment.html?cid=438e2bd7-167d-4b31-8245-253fdd5cc70d&ccId=19000101_000001&type=MP&lang=en_CA
Campus Living Centres was founded in 1989 with the purpose of assisting colleges and universities and with the planning, design, financing, and management of student housing and conference facilities. As the largest operator of student housing in Canada, Campus Living Centres (and our affiliated companies) has a portfolio of approximately 23,000 beds, which includes a combination of both managed and/or owned student housing developments.
Campus Living Centres’ (and our affiliated companies) current real estate portfolio is in excess of $600,000,000. We continue to work with our post-secondary partners to seek creative solutions designed to provide additional housing capacity, both on and off campus. Our financial strength and capacity ensures that we are leveraging our scale and securing the best overall value for all stakeholders.
Our team is comprised of over 600 dedicated, hardworking, and knowledgeable individuals. We understand the importance of having both a strong Property Support and local management team with the skills needed to lead, develop, and execute the goals and initiatives on behalf of our campus partners.
Campus Living Centres uses an integrated service delivery approach to student housing management that improves the financial performance of housing operations, while enhancing the student experience. As a result, we have been selected as one of Canada’s Best Managed Companies. This designation is considered a mark of excellence for Canadian owned and managed companies, and we are proud to be affiliated with a community that recognizes and celebrates Canadian business excellence.