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Job Description / Duties

Reporting to the Manager, Residence Life (RLM) on the Brantford Campus, the Residence Life Area Coordinator (RLAC) is responsible for the day-to-day operational supervision of assigned residence buildings at Wilfrid Laurier University. RLACs are expected to enhance the living and learning environment of Laurier residence buildings by prioritizing staff and student development, resident outreach, community building, attention to facilities, and administrative organization.

RLACs are engaged members of the Residence Life Team that are collectively responsible for residence student staff selection and supervision, as well as the development and implementation of student staff training. Further, RLACs will participate in portfolio work with members of the Department of Residence Team to support the mission and vision of the Department.

The RLAC is also responsible for investigating student conduct, enforcing residence policy, and supporting student leadership development. Successful professionals in the RLAC role approach the position as a lifestyle, regularly interacting with students and staff. The RLAC position is a full-time, live-in staff member who works to maintain Laurier’s standards of community living and provides opportunities for students to be active participants in safe residence communities that support individual growth and development.

The RLAC assumes primary responsibility and direct supervision of Residence Life Dons, providing developmental coaching to assist Dons in enhancing the skills necessary to succeed in their role. In partnership with the Residence Education unit, RLACs are responsible for the comprehension, promotion, and delivery of a residential curriculum for the residence population.

To maintain safety and security as a high priority on behalf of Residence Life at Laurier, the RLAC will also participate in an after-hours on-call shift rotation. The RLAC is expected to manage and triage low to intermediate level emergency situations, applying conflict resolution skills and counselling techniques when necessary. When appropriate, the RLAC will direct higher-impact situations to the Manager, Residence Life (RLM), on-call.


Accountabilities

Staff Supervision & Development

Facilitate move-in & move-out processes for Residence Life Dons, and support the management of Laurier’s move-in and first year orientation process

Execute the selection and evaluation of Department of Residence student staff in partnership with the Residence Education unit

Assist with the development and delivery of on-going training programs for Department of Residence student staff including summer training modules, August Student Staff Training, monthly in-service training and weekly training during staff meetings

Conduct weekly staff meetings and one-on-one meetings with Residence Life Dons

Provide ongoing support and development to Residence Life Dons throughout ambiguous or unclear situations, and complete performance management when appropriate.


Administrative Duties

Be responsive to administrative requests made by staff in the Department of Residence in a timely manner

Monitor the Residence Documentation System, manage conduct as assigned by the Manager, Residence Student Conduct and Residence Life Conduct Coordinator, and assign appropriate residence sanctions as defined by the Residence Code of Conduct

Manage and supervise the implementation of residence building community initiatives and funding requests
Assume responsibility of portfolios as assigned by Managers, Residence Life (RLMs) and the Associate Director, Residence Life

Guide Residence Life Dons in the implementation of departmental and institutional policies and standard operating procedures

Manage timely submission of all documentation by Residence Life Dons, including employment contracts, community documentation, and entries in the Residence Documentation System

Report, track and follow up on facilities issues in residence
Preparing documentation (i.e. meeting agendas, performance evaluations, conduct meeting notes, incident reports, etc.)

Report, track and follow up on facilities issues in residence
Be responsive to requests made by Campus and Community Partners


Student & Community Development

Interact with a diverse residence population, providing students with the support necessary for healthy personal and community growth

Maintain high visibility within residence communities as part of a live-in position

Support, advise and provide appropriate referrals for residents in need of professional services to address wellness needs

Promote and engage in programming, events and workshops developed by Department of Residence staff on an ongoing basis to support the Residence curricular model and the First Year Leadership Program

Liaise with professional staff at Wilfrid Laurier University on behalf of residents and Dons

Develop and implement new programs and services that improve the quality of life in residence, as agreed to by Managers, Residence Life

Participate in departmental committees and task forces
Maintain regular office hours Monday through Friday in the Department of Residence Office

Be responsive to requests from students, parents and guardians regarding concerns with residence experience


After-hour shift Responsibilities [Brantford]

Participate in a 24/7 after-hour shift rotation as assigned by the RLM. This rotation also includes the Residence Education Coordinator and Residence Education Student Coordinator in Brantford, which results in the RLAC typically being on-call every 3 weeks.

During the Academic Year, the RLAC assumes after-hour responsibilities beginning during Student Staff move-in and concluding at the end of the winter term exam period (September – end of April). The 24/7 on-call shift rotation is temporarily paused during the campus closure between the Fall and Winter semesters.

During the Spring/Summer semester, RLACs participate in a 24/7 on-call shift rotation from Monday-Sunday, as assigned by the RLM.

After-hour responsibilities are intended to provide ongoing support to student staff working in residence buildings
While on-shift, the RLAC will respond to all residence situations identified by Residence Life student staff, and triage accordingly based on the severity of the situation based on Standard Operating Procedures.

Qualifications / Required Skills

Qualifications

Completed bachelor's degree plus one (1) year of experience in Residence Life at the student staff and/or professional level
Proven ability to work in a continuously changing organization
Highly motivated and proven leadership ability
Experience developing residence communities focused on student success and learning.
Working knowledge of team building and student staff supervision in a residence environment
Ability to deliver training programs
Demonstrated creativity, initiative, and an ability to complete tasks
Ability to interact and communicate with all levels of the university community
Demonstrated ability to make ethical and moral decisions
Possess the ability to interact effectively with many students

Additional Information

This is a Full-time, Limited-term opportunity with an anticipated contract length of 13 months.The normal hours of work are 8:30am to 4:30pm, Monday to Friday. Flexibility in hours may be required, including evening and/or weekend work due to periods of high volume. When possible, the manager will adjust hours to ensure no more than 35 hours are worked in a week.

This role requires daily in person attendance and is not eligible for a flexible work arrangement as per Policy 8.14 (Flexible Work Policy).

As per the PAG Handbook, prior approval is required to return to a previous position after a Limited-Term Position.

Please see the following link to apply: https://careers.wlu.ca/job/Brantford-Residence-Life-Area-Coordinator-%28Brantford%29-ON/1290535047/

Salary: $42.32 - $44.74

Contact Information

For more information please contact:

Jacob Fournier
Manager, Residence Life
Wilfrid Laurier University
jhfournier@wlu.ca

Employer Profile

Wilfrid Laurier University is a leading multi-campus university that excels at educating with purpose. Through its exceptional employees, students, researchers, leaders, and educators, Laurier has built a reputation as a world-class institution known for its rich student experience, academic excellence, and global impact. With a commitment to Indigenization and commitment to equity, diversity, inclusion, Laurier’s thriving community has a place for everyone.

Laurier has more than 21,000 students and 2,100 faculty and staff across campuses in Waterloo and Brantford, as well locations in Kitchener and Milton. The university is committed to providing an inclusive workplace, a flexible work policy and employing a workforce that is reflective of local and national demographics. Laurier's Waterloo, Kitchener, and Brantford campuses are located on the shared traditional territory of the Neutral, Anishnaabe, and Haudenosaunee peoples. This land is part of the Dish with One Spoon Treaty between the Haudenosaunee and Anishnaabe peoples and symbolizes the agreement to share, protect our resources, and not to engage in conflict. Laurier's Milton campus is located on the traditional territory of the Mississaugas of the Credit, and part of the Nanfan Treaty of 1701 between the British Crown and the Haudenosaunee Confederacy.

Residence Life at Laurier

Wilfrid Laurier University is committed to creating safe, supportive living and learning environments that promote healthy student transition and academic success. The Department of Residence is comprised of four functional units; administration, facilities, residence education, and residence life. The Residence Life unit is committed to engaging students as valued members of the Laurier community and is focused on creating opportunities for students to positively contribute to their own growth. Residence Life at Laurier has always been characterized by mutual respect and works diligently to promote healthy and caring communities. The Department of Residence at Wilfrid Laurier University is a multi-campus operation, supporting the growth and development of safe and inclusive residence communities on the Brantford and Waterloo Campuses.